ICT enabled shared services and service transformation

1
ICT- enabled shared services and service
transformation

• The Nottingham-shire Proposal
• Steve Sankey Nottinghamshire County Council
• Gary Smerdon-White - Accelerate Nottingham

2
Rationale

• Gershon mass, shared costs, procurement
  benefits
• Benefits of Shared Services
• Processes Professional expertise, cost, speedier
  service transformation
• Application Developments Speed to market and
  cost
• Operations Professional expertise, cost,
  security
• Support Professional expertise, cost
• Combating Risk of Shared Services
• Process Application Developments Process
  focussed, Value based function and process
  decisions, Objective Trade-off needed
• Operations Strong SLAs, visible cost bases
• Support Strong SLAs with flexibility but clear
  priorities
• Right fit
• Other successful groups around the East Midlands

3
Proposition

• Partnership of all Local Authorities including
  wider inter-County partnerships
• A 2 month project-
• High Level Desktop audit of
• existing infrastructure platforms
• applications legacy, developments, plans and
  associated budgets
• Analysis of results of audit to outline possible
• Shared Service offering covering shared
  processes, operations and support
• Complementary application development plan to
  meet the process needs of County,
  Boroughs/Districts and City
• Outline Feasibility Study, Cost/Benefit Analysis
  and Action Plan into a REIF proposal for funding
  the Action Plan

4
Governance

• Political and CE Sponsorship
• Steering Group of ICT Directors/Managers
• Clear and accountable senior appointed in each LA
  to work with the study and provide information to
  time
• Independent Consultant to Make Recommendations

5
Proposed Approach

• Inception Meeting
• Socitm report to obtain legacy and application
  development details
• Provision of additional information from each LA
• Desktop study completed with questions back to
  LAs
• Workshop to provide initial results of the
  Desktop study and get further input and feedback
• Draft report produced
• Workshop to finalise the report
• Final  report
• Expression of Interest to form the basis of an
  approach to REIF for funding