Emerging Practices In Services Globalization: Knowledge Process Outsourcing

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Emerging Practices In Services GlobalizationKnow
ledge Process Outsourcing

• March 12, 2008

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Knowledge Process Outsourcing

• The Concept
• The Need
• The Emerging trends
• The Evolution
• The Geographic Spread
• The Challenges

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About neoIT

• Since 1999, pioneers in advising F1000 clients on
  leveraging global talent to achieve business
  objectives
• Address business issues, not just sourcing issues
• Blend strategy with practical execution
• Deep expertise across geographies, ITO, BPO KPO
  
• Provide objective expertise and advice across the
  globalization lifecycle
• Strategy Development
• Capability Sourcing Transition Management
• Governance Globalization Model Optimization
• Black Book of Outsourcing 2007 - Top Corporate
  Globalization Advisor

Silicon Valley Bangalore Manila Mumbai
New York
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The Concept

• Intellectual Arbitrage vs. Labor Arbitrage
• Outsourcing Knowledge intensive business
  processes
• High levels of domain expertise
• Complex intellectual interventions

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The Need

• Multi-lingual research
• Access to specialized professional skills
• Global delivery platform distributed operating
  risk
• Supply-demand gap

Source Evalueserve
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The Evolution
2006 - 2010

• Engineering Design Development
• Animation Simulation

2004 - 2006

• Pharmaceuticals Biotechnology
• Healthcare Services Clinical Research
• Legal Solutions

Increase in Breadth of Services
2002 - 2004

• Market Research BI
• Financial Analysis Equity Research

Source neoIT Research
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The Emerging Trends

• Expected to grow to 17 billion by end of year
  2010
• CAGR prognosis at 45-50
• North American market share at 59, Europe at 27
  
• Progression in services
• From Data Analytics to Design Development in
  Automotive Aerospace industries
• From Data Mining to Equity Research

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The Geographic Spread
Current Leaders
India ? China ? Russia
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The Challenges

• Regulatory environment
• Licensing issues/Legal barriers
• Intellectual Property Rights
• Contextual knowledge
• Longer learning curve in-depth knowledge
  transfer
• Overcoming Cultural barriers
• Managing risk
• Diligent risk mitigation processes
• Greater accountability
• Robust controls and measures

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Questions?
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Contact Information

• Saby Sengupta
• saby.sengupta_at_ge.com
• 203.913.5481

Parul Dubey parul_at_neoIT.com 925.355.0557