Dan Lessnau

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Dan Lessnau Tom PaceReducing Vehicle
Collisions Thru a Safety Hotline Program
A Brief Overview of the Program
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SafetyFirst and ACIG

• More than 5,000 fleets presently enjoy the many
  benefits that our program provides, some of which
  you may recognize
• Jaynes Corporation
• Henkels McCoy
• MYR Group
• Belfor

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SafetyFirst and ACIG
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Safety Hotline Program

• Hotline Program Goals
• To identify drivers who take serious risks before
  they become involved in a collision.
• To coach affected drivers to change their
  habits before they become involved in a
  collision.

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Program Step by Step

• A decal is placed on the rear of each company
  vehicle. 

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Program Step by Step

• Motorists who observe especially risky driving
  behaviors call a toll-free phone number and
  report their observations.

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Program Step by Step

• The SafetyFirst call center, staffed around the
  clock by highly trained professionals, validate
  the call and screen it for
  details.

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Program Step by Step

• Our call center initiates a polite
  interrogation of each caller to verify
  information and get an accurate picture of what
  truly happened.

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Program Step by Step

• Most fleets get only 2 or 3 reports per 100
  vehicles per month
• Its not time consuming, and it provides a high
  degree of focus on areas for improvement

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Program Step by Step

• Most drivers (80) never get a report about their
  driving
• About 10 get a single complaint and never get
  another however,
• About 10 get multiple complaints, usually about
  the same types of issues (i.e. tailgating)

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Program Step by Step

• Reports are then sent via email (or fax) to your
  location supervisor for investigation and
  coaching of the affected driver.

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Program Step by Step

• Duplicate reports can be sent at the same time to
  whoever needs to be copied on the report
  district managers, regional safety managers, etc.

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Program Step by Step

• Location supervisors discuss the report with the
  affected driver.
• This is an attempt to understand all the
  perspectives of what took place and to provide
  reinforcement of
  safe driving practices. 

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Program Step by Step

• To support your team, we provide one (or more)
  safe driving worksheets matched to the reported
  behaviors.
• These tips are reviewed with the driver, and
  signed, to document that coaching took place.

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Program Step by Step

• SafetyFirst also provides a training program on
  how to conduct effective coaching sessions.

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Program Step by Step

• The final step involves returning the completed
  reports back to SafetyFirst by fax for closeout.

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Program Step by Step

• Returning the reports enables
• Detailed activity summary reports on a monthly
  basis.
• Identification of drivers with repeat reports.
• Documentation that the driver was coached on
  their safety issues

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Monthly Training Topics

• You will receive a Ten-Minute Training Topic
  each month to share with your drivers and
  managers.

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Monthly Training Topics

• The training package includes
• A two-page driver handout
• A poster with key summary points
• A supplement of additional information for the
  supervisor
• Power point slideshows that can be viewed online
  or printed as needed

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Additional Features

• SafetyFirst will prepare the decals for each of
  your vehicles.
• We will provide training materials for each phase
  of program implementation

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Additional Features

• We provide an account executive to assist you
  with implementation and maintenance of the
  program.

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Why the Program Works...

• It complements your existing safety program
  elements so that you can
• Train, as needed, the right drivers at the right
  time on the right topics
• Select at-risk drivers for follow up Driver
  Abstracts (MVRs)

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Why the Program Works...

• It focuses management attention on
• Drivers who need the most urgent help from
  management
• Specific risk taking behaviors within the fleet

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Why the Program Works...

• Coaching aids/tools are provided to help modify
  drivers behaviors
• Monthly training included for the benefit of ALL
  drivers (not just those who get reports)
• Drivers pay attention to their own performance

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Program Step by Step

• The program provides focus on the few driver who
  need the most urgent help before they get hurt.

Most fleets see an immediate increase in fleet
safety awareness and a decrease in collisions
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Cost Benefit Ratio

• Average vehicle collision (property damage only)
  estimated at 7500 per National Safety Council.
• This does NOT include WC-lost time, third party
  injuries, etc.

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Cost Benefit Ratio

• ACIG has negotiated a special rate for its
  members.
• ACIG Member Cost 13.00 per vehicle per year
• Most fleets find a 10-30 reduction in collisions
• This reduction produces a substantial ROI.

Avoiding one crash often offsets the entire cost
of the program.
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Thanks for Your Time!
Contact
Dan Lessnau Safety Hotline Program 1-888-603-6987
www.safetyfirst.com www.edriverfile.com
www.acig.com