Mitel Call Accounting Client Installation Technical Training

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Mitel Call AccountingClient Installation
Technical Training

• prairieFyre Software Inc.

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Required reading

• Print and read the following documents before you
  continue
• Pre-Installation Site Checklist
• Call Accounting Installation Guide
• System Engineering Guide (for Call Accounting
  hardware and software requirements)
• Click the hypertext links to gain access to these
  documents

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Call Accounting Server installation training
overview

• This module covers the following topics
• Training objective
• Client computer requirements
• Administration rights and security
• .NET Framework
• Client Component Pack
• Client Role Selector
• Training summary
• Call Accounting Installation certification
• Contacting prairieFyre

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Training objective

• Upon completing this module, you will know how to
• Set up client computers to use Call Accounting

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Client computer requirements

• Client computers are used by supervisors who
  typically have access to the Call Accounting
  website, run Network Monitor, use Report
  Distributor
• It is important to consider what other
  applications agents and supervisors run on their
  computers
• As you add applications concurrently on a single
  computer, your central processing unit (CPU),
  RAM, and disk drive space requirements increase
• The following client computer specifications
  detail what you require to implement for Call
  Accounting applications only

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Client computer hardware requirements
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Client computer software requirements
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Administration rights and security

• After you install the Call Accounting software,
  by default only the administrator can gain access
  to Call Accounting
• You must specify user names, passwords, and
  security roles for employees
• in Call Accounting, YourSitegtConfigurationgtAdd/e
  dit Employee
• NOTE In order to assign security roles, your
  login must be associated to a security role that
  does not restrict you from assigning security.
  For example, the administrator can change
  security restrictions to permit additional users
  to gain access to Call Accounting and its
  components.

You must set up client computers using the
administrator account name and password
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Client computer set up for Call Accounting

• Complete the following steps to set up a client
  computer to use Call Accounting
• Browse to the Call Accounting website from the
  client computer
• Install .NET Framework on the client computer
• Run Client Component Pack
• Run Client Role Selector

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Install .NET Framework

• You must install .NET Framework in order to run
  Call Accounting
• You can install .NET Framework from the Call
  Accounting website, HelpgtSoftware
  downloads/Installations

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Contact Center Client

• You use Client Component Pack to download Contact
  Center Client
• Contact Center Client consists of Call Accounting
  applications that employees need on their
  computers
• You require special system privileges to run this
  installation

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Client Role Selector

• The Client Role Selector is a wizard that helps
  you install the applications and components
  typically used by the following types of
  employees
• Supervisor
• The Supervisor role installation is designed for
  supervisors and managers who monitor devices (for
  example agents and queues) and schedule agents.
• Agent
• The Agent role installation is designed for
  agents who monitor themselves and/or other agents
  and queues.

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Client Role Selector

• The Client Role Selector is a wizard that helps
  you install the applications and components
  typically used by the following types of
  employees
• Administrator
• The Administrator role installation is designed
  for employees who manage the Enterprise Server.
• Power user
• The Power user role installation is designed for
  employees who may perform the functions of a
  supervisor, agent, and administrator.
• You can re-run Client Role Selector on a client
  computer at any time to change the components and
  applications installed on the client computer

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Network Monitor

• Network Monitor indicates if your SMDR data
  streams are flowing
• Using Network Monitor, you can
• View data collection for all media servers
  (telephone systems)
• Enable a popup alarm that notifies you of any
  data and system alarms
• Reset the SMDR link
• View detailed media server information
• If the data streams are not flowing, an alarm
  appears
• You can easily clear the alarms and reset the
  SMDR links

When you have OPS Manager, you do not need to use
Network Monitor
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Training Summary

• To complete the online test for this module you
  require a Mitel OnLine (MOL) account
• To obtain an MOL account
• Go to the Mitel website
• Click Partners ResellersgtMitel OnLine
• Submit your application
• After you obtain a MOL account
• Log on to your MOL account
• Register for the test
• Complete the course

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Call Accounting Installation Certification

• To become Call Accounting Installation certified,
  complete the curriculum and test for the current
  module and complete the additional Call
  Accounting modules
• Visit Mitel OnLine to register for additional
  contact center installation courses
• Contact Center Management Installation and
  Maintenance Training
• Intelligent Queue Installation and Maintenance
  Training

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Contacting prairieFyre

• Technical Support
• 730-555 Legget Dr., Tower B
• Kanata ON K2B 2X3
• CANADA
• Tel [phone]
• Sales Marketing Press 5
• Technical Support Press 3
• Training Press 6
• Fax [phone]
• Email support_at_prairiefyre.com

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Thank you
The information conveyed in this presentation,
including oral comments and written materials, is
confidential and proprietary to Mitel and is
intended solely for Mitel employees and members
of Mitels reseller channel. If you are not a
Mitel employee or a Mitel reseller, you are not
the intended recipient of this information and
are not invited to the conference, and cannot
participate in or listen to and/or view the
presentation. Please delete or return any related
material. Mitel will enforce its rights to
protect its confidential and proprietary
information, and failure to comply with the
foregoing may result in legal action against you
or your company.