Performance

1
Performance Productivity ?????????????????????

• ?????? 1 ??????? 2550 ???? 08.30 10.00?.
• ? ????????????????????????? ???????????????

??????????? ?????? ?????????????
???????????????????
2
Performance
Definition

• ????????????????????????????????????????????????
  ???????????????????????????????????

3
(No Transcript)
4
???????????????????????????

• ????????

?????? ??????????????
?????????
????????? (?????????????????????????????)
????????
5

• Performance ???????????? ????????

6
??????????????????????????? CEO
O Organization Performance
CEO
E Employee Satisfaction
C Customer Satisfaction
??.??.???????? ???????
7
The Three Performance Needs
Organization Level
The Three Levels of Performance
Process Level
Job/ Performance Level
8
Personal KPI
Performance Measurement
Organization
KPI
Problem Solving
Motivation
Personal
Development
Competency ?
???????? ??????
9
???????? Tool ???????????????? Performance
????????????
Productivity Management By Objective KPI
10
Productivity
11
Definition

• ??????????????????????????????????????????????????
  ???????????????????????????????
  ???????????????????????????????????????
  ????????????????????????????????????????
  ??????????????????????????????????
  (????????????????)
• Productivity is the measure of how well resources
  are brought together in organizations and
  utilized for accomplishing a set of results.
  Productivity is reaching the highest level of
  performance with the least expenditure of
  resources.

?.??????? ??????????????
12
Productivity ?????????? ?????????

• ???????????????????? ????? ???????
• ???????????????????????? ?????????????????????????
  ?? ??????????????????????????? ???
  ?????????????????????????????????????????????????
  ???????????? ???? ??????? ?????????????? ???????
  ???????????????????? ??????? ????????????????????
  ?
• ???????????????????? ????????????????
  ????????????
• ???????????????????????????????????????????????
  ???????????????
• ?????????????????????????(Outputs)
• ???????????????????????????????(Inputs)

????? ?????????????
13
Productivity Production Capacity

• ??????? (Productivity) ?????????????????????????
  ???????????????? ???????????????????????????????
  ?????????????
• Productivity based on current status of resources
  and performance
• ???????????? (Production Capacity) -
  ???????????????????????? ?????????????????????????
  ??????????? (??????????????????).

?.??????? ??????????????
14
????????????????

• ??????(Out put)
• ?????????????????????????????????????????
  ?????????????????????????????????
• ??????????? ????????? ?????????????????/??./???/??
  ???? ??? ????? ???????/???? ???? ??????

• ???????(Outcome)
• ? ????????????????????????????????????????????????
  ???????
• ????????????????
• ????
• ??????????????????????????

15
Operation focus and Management focus
Quality Cost Delivery Safety Morale Environment Et
hics ,etc.
?.??????? ??????????????
16
5 Dimensions of Productivity
?.??????? ??????????????
17
Productivity measurement

• ?????????????
• ????????????????????????????????????????
• ????????????????????????????????????????????????
• ??????????????????? ??????????????????????????
• ???????????????????????? ???????????????????
• ??????????????????????? ??????????????????????????
  ??????
• ???????????????????????? 1) ?????-???????????????
  ?????????????? 2) ??????- ???????????????,
  ??????, ???????????

?.??????? ??????????????
18
???????? ???????? Productivity
19
Productivity Organization view
Productivity
????????????????????????
Productivity ratio
80 90
110-115 Over Staffed OK
Under Staffed
????? ????????????? ??.???????
???????????????????????????? ????????????????????
????????????????????????????? ???????, 24 ?.?.49
20
Nursing Input ??? Nursing Output ????
21
Productivity
Productivity
Output


100
x
Inputs

Hours
Required
Productivity

100
x
Provided
Hours
???????????????????????????????
100
x
???????????????????????????????
22
???????? 1
????????? A ???????????? 25 ?? ???????????????????
??????????????????? 7.5 ??????? (
NHPPD) ?????????????????? 6 ?? ??????? 4 ??
?????? 3 ??
25
x
7.5
Productivity


100
x
13 x7
?????????????????? PN/ NA ??????????????

100.96
85 90
110-115 Over Staffed OK
Under Staffed
23
NHPPD Nursing hour per patient
day?????????????????????????
????????????????????????
Actual NHPPD
Indifferent btw Nurse10 PN 8 Need some
factor to multiply? e.g. 1.2 or 1.5 or others
100
Target NHPPD
????? ????????????? ??.???????
???????????????????????????? ????????????????????
????????????????????????????? ???????, 24 ?.?.49
24
??????????.?.?????
80 90
110-115 Over Staffed OK
Under Staffed
25
Full Time Equivalent ( FTE)

• Full Time Equivalent ( FTE) ???????????????????
  ???????????

• Unit of service ( UOS, PD) ????????????????

• ????? Full time staff ( 176 ?? /?????)
• ????????????????? 176 ?? /?????
• ???????????? 2 ????? 88
  ??/?????
• ???????????? 3 ????? 96
  ??/?????
• 
  ??? 360 ??.
• ???????????? 3 ??
• ????? FTE 360/176
  2 FTE

26

• FTE Worked ??????????????? Productive
  (Worked FTE)

• FTE Non Worked ??????????????? Non-Productive
• 
  ???????????????????? (paid FTE)

27

• ??????? Non - Productive (???????? 52
  ???????/??) ?????????????? 40 ??????? (52
  ??????? x 40 ??.)
  2,080 ??./??

????????????????? 14 ??? ???????
10 ??? ?????? 2 ??? ??????? 2
???
??????????????? Non prod 28 ??? x 8 ??. 224
??. ??????????????????????? ?????
??. ????????????? ??. Non-prod
2,080 224 1,856 ??. ???????? FTEs
?????????? 2,080 1.12 FTE
1,856
28
Target FTE

• Target FTE UOS (PD) x ??.????????????

??. ???????????????
????????
???????????????????????????????? 950
????????. 1 Full Time ????? ??./?????
176 ??. Standard Nursing Care hr.
6.5 HPPD Target FTE 950x6.5 35.08
FTEs Target FTE 35 FTEs
176
29
Productivity Ratio

• Productivity Ratio Target FTE x 100

Actual FTE
lt 90 90
110-115 Over Staffed OK
Under Staffed
?.?. ??????????????? ???????????????????? x
100

??????????????????????
80 Over Staffed
30
?????????????????????...

• 1. Standard Nursing Care hour ?????????????
  ????????
• 2. Grading ???????
• ?

31
???????? ???? ??????????????????
32
Clinical
?
Direct
Non Clinical
Nursing
Indirect
Non Nursing
?

• ?????????
• ??????????
• ???????????????
• ???????????????????

• ??????????
• ?????????????
• ???

33
?????????????? (?????????????????????????????)
1.Standard Nursing Care hour ????? ????????
???????? 2.Grading ???????
Direct
3.Nursing
Indirect
4.Non Nursing

• ?????????
• ??????????
• ???????????????
• ???????????????????

• ??????????
• ?????????????
• ???

34
???????????????? Productivity

• ??????????????????? ???????????????
• ???????????????????????????????
  ???????????.?????? ??????????????? ????
  ??.???????????????????
• ???????????????????????????????????
  ???????????????????? ?????????
• ????????????????????????? (Time series)
  ?????????????????????? ??????????? ????? ??????
  ?? ?????????????????????????? (Cross sectional)
  ?????????????? ???????? ??. ????????????????

35
???????????????? Productivity

• ??????????????????? Productivity Production
  Capacity
• Productivity ????????????????????????? (Cost)
• Productivity need the innovation on process
  or/and equipments
• ?????????????????????? ???????????????????????????
  ??????????????????????????????????????????????
• ??????????????????????????? ? ?????????

36
????????????? Productivity measurement

• ?????????????
• ????????????????????????????????????????
• ????????????????????????????????????????????????
• ??????????????????? ??????????????????????????
• ???????????????????????? ???????????????????
• ??????????????????????? ??????????????????????????
  ??????
• ???????????????????????? 1) ?????-???????????????
  ?????????????? 2) ??????- ???????????????,
  ??????, ???????????

TRUE ????
37

• ????? ??????????????????????????????????????
  ?????????????????????????????????????
  ???????????????????????????????
  ???????????????????????

38
Key Performance Indicator (KPI)

• The Levels Of KPI
• Personnel
• Unit
• Department
• Organization

KPI Personnel KPI Unit KPI
Department KPI Organization
???????? ?? 49
39
??????????????????????????????????????????????????
???????????? ?
?????????? (Vision)
??????? (Mission)
???????????????????
KPI
Balanced scorecard
???????????????????????
????????????? / ??????? / ???????
??????????????????????????????????????
???????
???????
???????
40
BSC ??????????
BSC ?????????????
KPI ?????????????
KPI ??????????
???????- ??????????????????????
?????????????????
???????? - ?????? / ???????
41
KPI ??????????????
????????????????????????
Deploy
?????????????? ????????Action plan (??????? /
???????)
42
KPI ?????????????????????????????? ???????
2549
43
(No Transcript)
44
(No Transcript)
45
1
46
(No Transcript)
47
???????????????????????????????????
48
??????????????????????????......
49
Vision
BSC
KPI(Personnel)
Performance KPI Org.
Competency
Development
Development
Reward Recognition
50
???????
?????????? ????? - ?????? -
????????? -
?????/???????/?????????????
???????????? ????????
????????

OrganizationalPerformance
Personal Performance
??????????????????????
???????????????????
Motivation

• OJT- ?????????????-????- ?????????????? ????
  ??? ???

Benchmark
OK
PerformanceMeasurement
Development
Not OK
Problem Solving
51
Performance Management Framework
Economic force Political Force Culture Force
EmployeeDevelopment
Mission
Management by Objective
SettingObjective
Strategy
RewardingPerformance
DailyCoaching
EmployeePerformance Base
Appraisal
Organization Goal
Appraising Performance
DevelopmentPlanning
Department Goal
CompetencyPerformance
Rewarding System
Individual Goal
52
Thank you for Attention