Implementation

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• Implementation
• of LEG Recommendations on Quality Including
  National Phare Programme (NPP) Promotion

European Conference on Quality in Survey Cardiff,
24-26 April 2006 Natalia Kiosseva, NSI
Bulgaria Statistical Tools Division,
NKiosseva_at_nsi.bg
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Content

• Current situation on quality assessment
• National Phare Project Results
• LEG recommendations E-survey
• Conclusions concerning the implementation status
  of LEG recommendations

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Current situation on Data Quality Assessment at
NSI

• Methodological aspects analysis
• Implementation of data quality assessment
• Component 2 in National Phare Project
• Status of Implementation of LEG Recommendations
• NSI Self-assessment against CoP

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PHARE PROJECT BG 0203.12 Component Assessment
of quality of statistical data 5/2004
11/2005 Results

• Instructions for the implementation of the
  quality reports of statistical surveys developed
• Methods for assessment of data quality
• Compendium of methodology for quality assessment
  of statistical data
• Profile of user satisfaction as regards the
  quality of the statistical data
• Concept for reducing respondents burden
  developed

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PHARE PROJECT BG 0203.12 ComponentAssessmen
t of quality of statistical data NSI
assistance

• Support of project activities by NSI experts
• Mission Reports on study visits to statistical
  offices of Sweden, Denmark and Austria organized
  for BNSI experts involved in the activities of
  Component 2.
• All Mission Reports presented to Project team
  leader as well to NSI President can be considered
  as studied best practices on the theoretical and
  practical aspects of data quality assessment as
  well the possibilities for reduction of
  respondents burden

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Replies to LEG E-survey Quality
FrameworkRec.1 REPORTING OF PRODUCT QUALITY
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Quality Framework Rec.2 IMPROVEMENT OF
QUALITY MEASURABILITY

• Launched new projects or activities
• Quality assessment themes in the National
  Programme for Statistical Surveys
• NPP Component Assessment of data quality
• Multi-beneficiary PHARE Pilot project Quality
  in Statistics

• Planned projects or activities
• Component Improvement of Data Quality in the
  System of National Accounts-Multi-annual PHARE
  Programme
• Quality declaration on statistical data and
  metadata
• Quality Reports on other surveys (Foreign
  Trade,)
• Quality issues in the Integrated Statistical
  Information System (ISIS)

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Quality Framework Rec.4 SYSTEMATIC
QUALITY IMPROVEMENT

• Using the EFQM excellence model or a similar
  model
• The general concept on total quality management
  (TQM) and EFQM Excellence Model have been
  presented at a Seminar with the participation of
  NSI top and medium management.
• Implementation of the EFQM model is planned in
  the five years Strategy for Development of
  statistics 2007-2011.

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Quality Framework Rec.5 RELATIONSHIP WITH
DATA SUPPLIERS

• Reducing response burden
• Activities on reducing response burden
• Samples optimisation, electronic
• forms, administrative data usage
• NPP - A Concept for reducing
• respondents burden
• Activities on enhancing the relationship with
  data suppliers
• Feedback, Personal contacts,Press
• releases, press conferences, media
• presence.

• Assessment of response burden
• No national regulation requires, but internal
  targets do exist (Strategy for Development of
  Statistics, NPSS)
• An annual survey is carried out
• A common definition of response burden both for
  individual and institutional respondents

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Quality and users Rec. 6 - SERVICE LEVEL
AGREEMENTS

• 25 agreements on cooperation and exchange of
  information practically with all ministries and
  administrations have been signed.
• Aspects of Service level declaration are included
  in Law for the statistics as well in the internal
  Regulation on statistical products and services
  dissemination.

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Quality and users Rec.8
USER-PRODUCER DIALOGUE

• A continuous dialogue between NSI and users
  documented, but not summarized into specific
  report
• National Statistical Plan and National Programme
  for Statistical Surveys are adopted by the High
  and National Statistical councils (users and
  producers)
• Users satisfaction assessment with the surveys
  as
• The needs of statistical metadata in the sector
  of the State administration
• The respondents burden
• Customer demands of statistical products and
  services among the subscribers and potential
  users of statistical information
• NPP -Users satisfaction of the quality of
  statistical information

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Assessment tools Rec.17 STAFF PERCEPTION

• A part of assessment of staff perception is taken
  into account through dialogue between the top
  management and NSI divisions
• A staff perception survey is going to be planned.

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Documentation Rec. 18 DOCUMENTATION STATUS
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Documentation Rec. 19 PUBLIC AVAILABILITY OF
CERTAIN DOCUMENTS

• The mission statement, the dissemination policy
  as well a quality commitment are formulated in
  the Strategic guidelines on development of
  National statistics and available on Internet.
• A special marketing strategy on dissemination of
  statistical products and services is adopted and
  available on Intranet.
• The requirements of European quality framework
  are integrated gradually in NSI activities.

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Implementation of quality management systems
Rec. 20 TRAINING IN QUALITY WORK

• NPP - consultations, case studies and seminars
  on
• quality reports, users satisfaction survey,
  methods on quality assessment, Code of Practice
  principles.
• Pilot project Quality in statistics-
  consultations and presentations on quality in
  statistics.
• EFQM Excellence Model - seminar with the
  participation of NSI top and medium management.

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Implementation status of LEG recommendations
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Conclusions and guidelines for further actions

• EFQM model elaboration
• Staff perception survey
• Quality Reports on other statistical surveys
• Quality declaration on statistical data and
  metadata.

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Thanks for Your Attention