OPIM 953 OPERATIONS SIMULATION / BUSINESS PROCESS MODELING

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OPIM 953 OPERATIONS SIMULATION / BUSINESS
PROCESS MODELING

• Dave Goldsman
• Sabanci / Georgia Tech
• Atlanta, GA, USA
• sman_at_gatech.edu

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Course Information

• Instructor
• Dave Goldsman
• Office FMAN 1161
• Phone [phone] (Office)
• 216-483-9841 (Home)
• Email sman_at_gatech.edu
• Website www.isye.gatech.edu/sman/courses
• http//webct.sabanciuniv.edu/

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• Class Times
•  
• Saturday, June 9 1230 p.m. 700 p.m.
• Weds., June 13 600 p.m. 1000 p.m.
• Saturday, June 16 1230 p.m. 330 p.m.
• Saturday, June 23 400 p.m. 700 p.m.
• Friday, June 29 600 p.m. 900 p.m.
• Saturday, June 30 900 a.m. 1200 p.m.
• Friday, July 6 600 p.m. 900 p.m.

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• Course Materials
• Beautiful notes
• Arena (computer simulation language) other
  software
•  
• Optional text Laguna, M. and Marklund, J.,
  Business Process Modeling, Simulation and Design,
  1st Edition, Prentice Hall, 2004.

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• Grading
• Participation 25
• In-class and HW exercises 25
• Take-home exam 25
• Project 25

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1. Whirlwind Tour of Simulation
2. Motivational Hand Simulation Exercise
   Single-Server Queue
3. Introduction to Business Process Design (Ch. 1,
   LM)
4. Motivational Hand Simulation Exercise
   Multiple-Server Queue
5. Process Management Process-Oriented Improvement
   (Ch. 2, LM)
6. Introduction to Arena (Kim/Nelson notes)
7. Simulation Framework for Business Processes
   Design (Ch. 3, LM)
8. Simple Queues in Arena (Example 3-1)
9. Managing Process Flows (Ch. 5, LM)
10. Multiple Queues in Arena (Example 4-1)

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• Motivational Hand Simulation Exercise Inventory
  System
• Motivational Arena Exercise Inventory System
• Call Centers in Arena (Example 5-1)
• Introduction to Queuing Theory (Ch. 6, LM)
• Modeling Simulating Business Processes (Ch. 8,
  LM)
• Input Data Analysis (Ch. 9, LM)
• Motivational Case Study Hospital Patient Flow
• Output Data Analysis (Ch. 9, LM)
• Motivational Case Study Call Center
• Discussion of Potential Projects