The Journey To A Higher Level Of Patient Satisfaction

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Our Focus
Improved Customer Satisfaction
Improved Employee Satisfaction
Improved Profitability
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Customer Satisfaction

• Patient satisfaction scores improved from 81 to
  97 in twelve months, resulting in profit
  improvement of over 750,000 per year.

Patient Satisfaction
Healthcare Corporation of America
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Employee Satisfaction

• The new hire selection process reduced our
  attrition rate from 25 to 15 in just six months

Attrition Rate
Bombardier Aerospace (FlexJet)
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Profitability

• Improved physician satisfaction increased our
  surgery case volume by 25 in 10 months, which
  increased profit by 960,000 per year

Surgery Case Volume
Missouri Baptist Medical Center
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Our Clients

• Amusement Parks
• Associations
• Chambers
• Construction
• Development
• Distribution
• Education
• Financial Services
• Graphic Arts
• Healthcare Systems
• Hospitals
• Legal
• Marketing

• Manufacturing
• Medical Practices
• Military
• Mining
• Non-Profit
• Printing
• Procurement
• Real Estate
• Research
• Restaurants
• Staffing
• Title Services
• Transportation

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Our Services

• Assessments and Surveys
• Educational Programs
• Human Resources

• Individual and Team Coaching
• Leadership Team Facilitation
• Performance Improvement Team Facilitation

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Our Services

• Assessments and Surveys
• Continuous improvement through unique, customized
  survey and reporting tools, coupled with
  facilitated performance improvement working
  sessions.
• Educational Programs
• Improved job skills through interactive, outcome
  oriented workshops, coupled with individual
  coaching.
• Human Resources
• Effective talent selection, performance
  management, and HR policy administration through
  stand-alone or fully integrated, outsourced
  solutions.

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Our Services

• Individual and Team Coaching
• Strengthened leadership skills for individuals
  and teams through encouraging and objective
  assistance.
• Leadership Team Facilitation
• Clearer direction through a system of customer
  driven goals, statistically based performance
  measures, and prioritized improvement
  initiatives.
• Performance Improvement Team Facilitation
• Tangible results through structured methods for
  process analysis, measurement of process
  performance, identification of problems, and
  implementation of impactful improvement action
  steps.

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Our Firm is Unique

• We customize our services to our clients unique
  needs.
• We provide personalized service to ensure that we
  exceed our clients expectations.
• We have a Full Satisfaction Promise. If we dont
  exceed our clients expectations our services are
  free.