Experience Sharing Workshops

1
E-Trading Standards

• Welcome and Introductions

2
Workshop Objectives

• Introduce the e-Trading Standards National
  Database
• Understand what it can do for you
• Demonstrate the system
• Explain about implementation, timescales, costs
  and links to the wider local government agenda

3
Workshop Programme

• E-government National Projects
• E-Trading Standards Business Benefits
• Coffee
• System Demonstration
• Data clean up
• Implementation and Next Steps

4
E-Trading Standards

• Background
• Project business benefits
• Workstreams
• Current progress and timescales
• Links with PARSOL, Valuebill, NOMAD and Working
  with Business
• Links with Consumer Direct
• Questions

5
e-TSN - Background

• Project idea from Trading Standards service
• Funding to develop through ODPM e-government
  agenda
• One of 22 National e-Government Projects
• Consumer Direct happening in parallel

6
Trading Standards National Database
7
Trading Standards National Database Benefits 1

• Cost reduction and efficiency savings
• Service improvements and added value
• Strategic benefits

8
Trading Standards National Database - Benefits
9
Trading Standards National Database Benefits 2

• Targeting of resources
• Improved Home Authority work
• More accurate information
• More effective investigations
• Better management information
• Reduced consumer detriment
• Improved customer satisfaction
• Better regulatory reporting

10
E-TSN Aims and Deliverables

• Design and deliver technical infrastructure for
  information sharing
• Develop and test a process for data clean up
• Work with Consumer Direct to ensure integration
  and coherence in sharing complaint data
• Produce toolkits
• Work on take up and roll out

11
Workstreams

• Data clean up
• Prototype development and testing
• Licensing products and business self-assessment
• Service Delivery Standards
• Toolkits
• Sustainability

12
Links with Consumer Direct

• Consumer Direct Vision
• Joined up data through e-TSN
• Single back office system adapter
• Joint discussions with back-office systems
  suppliers

13
Q A Session
14
Next Steps

• Implementation and Costs
• Action plan for take up
• - IEG funding
• Service planning
• Benefits Study
• Further Information
• www.localegovnp.org/etsn

15
Any Questions