Substitute FAQs

1
Substitute FAQs

• SubFinder Overview

2
FAQs

• Do I have to have touch-tone service to use
  SubFinder?
  
• No, but you do need a telephone that can be
  switched from pulse to tone. The phone must be
  set on the tone setting anytime youre
  communicating with SubFinder.

3
FAQs

• Do I have to call in and register with SubFinder
  before I can receive job offers?
  
• Yes. You wont receive any job offers until you
  have registered!

4
FAQs

• Do I have to register every time I call in?
• No. You only have to register once.

5
FAQs

• What happens if SubFinder calls me and gets my
  answering machine?
  
• Your answering machine will record some portion
  of SubFinders greeting and narration asking for
  your PIN. SubFinder will realize that the phone
  was answered, but will not leave any information
  regarding the job. SubFinder may call back later
  and offer you the job again or, if your district
  allows you to review available jobs, you may want
  to call in and see if anything is available.

6
FAQs

• What if someone in my family answers the phone
  and its SubFinder calling?
  
• You have two choices
• If youre home, have the person who answered the
  phone put the receiver down and call you.
  SubFinder will ask for your PIN several times,
  waiting approximately 30 seconds between each
  request, so youll have time to get to the phone
  before the call is terminated.
• If youre not home, you can teach family members
  to accept jobs for you. If you choose to do
  this, please make sure they realize how important
  it is to tell you about the job after they accept
  it!

7
FAQs

• Can an employee request me for his / her
  absence?
  
• Yes, using the web, the employee can select your
  name from a drop down list of substitutes names.
  Using the telephone the employee must have your
  SubFinder ID number in order to do this. You can
  look up your ID number on SubFinder under
  Personal Information. It is a 4 digit number
  designed to be used by employees requesting you.
  This is not your PIN number. Your PIN is your
  social security number and is private and to be
  used only by you.

8
FAQs

• What if the days Im available change from week
  to week?
  
• You can change this information yourself, using
  your touch tone phone
  
• Select Review Personal Information
• Choose Option 3, to Review the Days of the Week
  You Can Work. Follow the instructions or prompts
  to change your available days.

9
FAQs

• Can I shop for jobs?
• You can call SubFinder and select Review
  Available Jobs
  
• Youll hear one job at a time and will be able to
  accept the job, listen to the job again, or
  listen to the next job. If you accept a job, you
  may still review jobs for other dates.
• You can go to SubFinder from the districts
  website and Review Available Jobs.
  

10
FAQs

• What is the difference between marking myself
  Unavailable and marking myself with a Do Not
  Disturb?
  
• Unavailable means that you can not work for
  that time period. It doesnt mean that you dont
  want SubFinder to call you with offers for future
  jobs. For example If you say that youre
  unavailable next Monday, SubFinder wont offer
  you a job for next Monday but it may call you
  Monday evening to offer you future jobs.

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FAQs

• What is the difference between marking myself
  Unavailable and marking myself with a Do Not
  Disturb?
  
• When you create a Do Not Disturb, youre
  telling SubFinder the you dont want to receive
  any calls during that time period. You are not
  telling SubFinder that you cant work. For
  example If you ask not to be disturbed on
  Monday, SubFinder will not call you on Monday.
  But it could call you Sunday night and offer you
  a job for Monday.

12
FAQs

• Unavailable and Do Not Disturb
• If youre not available to work and you dont
  want to receive any call, you would add both
  items to the specified time period. After adding
  an unavailable date range, SubFinder will ask you
  if you still want to receive calls during that
  period. Indicating that you do not, will also
  place a Do Not Disturb on your account for the
  same period.

13
FAQs

• If I enter an Unavailable Date Range (for
  example a vacation) and return early, can I
  begin to pick up jobs early?
  
• Yes, You must call SubFinder or go the website
  and select
  
• Review Personal Information
• Date Range Menu
• Review a Date Range
• Remove the Date Range
• Youll then be eligible to receive job offers
  from SubFinder as well as review available jobs.
  

14
FAQs

• If I reject a job for a particular day, will
  SubFinder quit calling me for that day?
  
• No. SubFinder may still call you for other jobs
  if you meet the criteria.

15
FAQs

• If I reject or cancel jobs, will I be
  automatically removed from the substitute list?
  
• No. You will not be automatically removed for
  rejecting or canceling jobs.

16
FAQs

• Do I need to remember my Job Number?
• Yes. The Job Number is your confirmation that
  SubFinder has registered your acceptance of the
  job. Youll also need this number if you need to
  cancel the job.

17
FAQs

• Will I have the same job number for all of my
  jobs?
  
• No. Every job you accept will have a different
  Job Number.

18
FAQs

• Can I cancel a previously accepted job in the
  event of an emergency?
  
• Yes. Select
• Cancel a Job
• Enter the Job Number
• SubFinder will give you the details of the job
  and then give you the option to cancel the job.
  
• If you try to cancel after the Cancellation
  Deadline, youll be instructed to call the
  administrator and will be given the appropriate
  number to call.

19
FAQs

• What is my Substitute Cancellation deadline?
• Each district establishes its own deadline.
  Downey has set the deadline at _________.

20
FAQs

• Will I ever be offered jobs in positions that I
  did not request?
  
• Maybe. You may be called for jobs outside your
  stated position area(s) if
  
• A special request has been made for you
• SubFinder has been configured to call substitutes
  outside the position, only after all matching
  substitutes have been called.

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Substitute Registration
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Substitute Registration

• Using a touch tone phone, call SubFinder at
  562-469-6548
  
• SubFinder will identify itself and ask you to
  enter your PIN (your social security number).
  Enter your PIN using the touch tone pad.
  
• Once youve entered your PIN press the key.
  SubFinder will acknowledge that this is the first
  time youve called and ask you to voice your
  name. Please say your name clearly, as you want
  it to be heard by other people using the system.
  When youre done speaking, press the key.
  SubFinder will play back your name for
  verification. If its correct, press 1. If you
  want to re-record, press 2 and repeat.

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Substitute Registration

• Congratulations, you are now registered!
• Please note You must use a touch-tone phone to
  access the SubFinder system. And remember, you
  cant be called by SubFinder until your register!

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Substitute Registration

• Once youve recorded your name and accepted it,
  SubFinder will play your Main Menu. Please
  choose the option To Review Personal Information.
  Pay particular attention to options 1To Review
  Your Phone Number and 3 To Review the Days of the
  Week You Are Available to Work. If any of your
  personal information is incorrect, you may change
  it by following SubFinders instructions. For
  further information, please refer to your
  Substitute Reference Card.

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SubstituteTelephone Trainingfor SubFinder
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What is SubFinder?

• A system using interactive voice response (IVR),
  similar to those used by banks and airlines, with
  easy to follow instructions.
  
• Absences are reported via touch tone phones or
  the through the web.
  
• SubFinder will use a variety of methods,
  including position matching, to fill jobs
  

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How will SubFinder Benefit Me?

• There is the potential for more jobs,
  particularly for new substitutes, since SubFinder
  is completely unbiased in its selection process.
  
• You tell SubFinder when you want to work
• The days of the week you can work
• Days or date ranges youre unavailable
• Days or date ranges when you do not wish to
  receive any calls Do Not Disturb
  
• You have the ability to review the jobs that
  youve accepted, 24 hours a day, 7 days a week
  
• You can job shop ahead of time, by calling
  SubFinder or visiting the districts website to
  find out if there are any jobs available for
  which youre qualified!

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What about Registration?

• You wont receive any job offers from SubFinder
  until you register.
  
• Registration, via touch-tone phone, is quick and
  simple! It only takes a few minutes.
  
• You call SubFinder and identify yourself using
  your PIN Personal Identification Number.
  
• When you register you will
• Record your name
• Review your personal information
• Verify your phone number
• Verify the days of the week you can work

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What are Job Numbers?

• Each absence successfully reported is assigned a
  job number.
  
• As a substitute, you will receive the same job
  number when you successfully accept the job.
  
• Many of SubFinders reports use the job number as
  a reference.
  
• Job numbers must be used when accessing an
  existing job for review or cancellation.
  
• Any time you accept a job, make sure you take
  note of your job number.

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Why Will SubFinder Call Me?

• To offer you a job
• You may listen to the job more than one time.
• You could receive more than one call during a
  specific calling period.
  
• To notify you of a job cancellation

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What Are My Options When I
Call SubFinder?

• Reviewing your current assignments 1
• You can listen to any current and future
  assignments that youve already accepted. Youll
  hear all of the details concerning each job.
  
• Reviewing available jobs 2
• Youll hear jobs, for which youre qualified, one
  at a time.
  
• You may either accept an offered job or listen to
  another.
  

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What Are My Options When I Call
SubFinder cont

• Canceling an Assignment 3
• You must know the specific job number.
• You must cancel prior to the deadline established
  by your district administration.
  
• Reporting an Absence 4
• You must know the specific job number.
• The dates and times of the absence must fall
  within a single job that youve already secured
  through SubFinder.

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What Are My Options When I Call
SubFinder cont?

• Reviewing Personal Information 5
• Your phone number
• Your name, as recorded
• The days of the week you can work
• The date range menu to set Unavailable dates or
  date ranges or Do Not Disturb
  
• Your SubFinder-assigned ID number employees use
  this 4 digit number to Request you
  
• Leaving SubFinder 9

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Some Points to Remember

• SubFinder must be accessed using a touch-tone
  phone.
  
• Take your time and follow the narration.
• When accepting a job, always wait for the job
  number before leaving the system.
  
• If you must cancel a job that youve already
  accepted, please do so as early as possible. At
  a minimum, you must cancel at least___ before the
  scheduled start time. If you try to cancel
  within___ of the scheduled start time, youll be
  instructed to call the administrator at the
  appropriate site.
• Register as soon as possible. SubFinder cant
  offer you any jobs until you register!