Reinventing OneStop Systems to Flourish in the Internet Environment

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Reinventing One-Stop Systems to Flourish in the
Internet Environment

• Larry Good
• Corporation for a Skilled Workforce
• 2890 Carpenter Road, Suite 1600
• Ann Arbor, MI 48108
• [phone]
• lagood_at_skilledwork.org

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Some Core Realities

• Americas Job Bank Talent Bank -- and state
  equivalents -- has made traditional staff-managed
  job listings obsolete.
• More than 100 private job banks cover everything
  from high volume to narrow niches
• Other new technology job listing services
  newspapers, TV stations, etc.

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One-Stops Still early in roll-out

• Six years ago, USDOL gave out first one-stop
  implementation grants
• Today, many states and workforce boards have not
  fully rolled out Version 1.0 of their centers
• Automation beyond Job Banks lags almost
  everywhere
• Quality varies widely, but many promising starts
  and good intentions

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The big challenge Accelerating Change

• One-Stops wont have long to convince employers,
  job seekers and community leaders they have value
• Test is whether one-stops operated by consortia
  of government agencies can increase their rate of
  improvement enough to remain viable
• The rest of the world wont wait

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Survival isnt good enough

• One-stops really have only two choices
• Become agile, entrepreneurial and highly
  responsive to markets
• Become irrelevant and die

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3 Stages of One-Stop Evolution

• Stage 1 Co-locate, improve customer service
• Stage 2 Integrate, connect to markets
• Stage 3 Reinvent the whole enterprise

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Stage 1 Co-locate

• Meet basic expectations
• Initial mating dance among partners
• Focus on improving customer service
• Do what weve done, but do it more efficiently

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Stage 2 Integrate

• Build a unified management structure, common
  operation and budget
• Hire managers for centers dedicated 100 to that
  role
• Build business strategies, sharpen focus on
  markets
• Behave like a business strategies, targets,
  agility
• Explore new services, new funding sources

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Stage 3 Reinvent

• Move from combining existing practices to asking
  key question are we doing the right work?
• Tough minded market analysis and prioritization
• Stop doing things redesign fundamentals
• New mantra do we have adequate customers and
  markets to be viable?

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State of Development

• Most are at Stage 1
• A small band of innovators are at Stage 2
• Almost no one is at Stage 3 -- but where all must
  go

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Opportunities

• Shift focus from job matching to advising
• Become excellent at some services -- what are you
  known for?
• Develop a strong fee-for-service component --
  supports flexibility and ensures centers are in
  touch with customers
• Challenge all old operational assumptions --
  throw out rule books designed for old systems and
  build new models

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Internet is not the enemy

• Creates great opportunity get out of busy work
  and get into adding value for customers
• Key for state policy-makers giving permission
  and setting expectation for reinvention within
  state agencies involved in one-stop systems.