Headline here

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Continuously Improving Operations Lessons Learned
from the US Military (and others)
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Dr. Jim Helton (MS, MDiv MPH, PsyD)Associate
Professor, Methodist UniversityDirector, The
Centers _at_ Pinehurst
The Centers _at_ Pinehurst
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How would you handle this?

• Scenario 1
• Scenario 2
• Scenario 3
• Scenario 4

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Need for LL in Military Operations

• Combat operations
• Stability operations
• Nation-building operations
• Inter-agency operations
• On-going operations
• Need to continually improve---quickly

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Different types of LL in military

• Histories
• Case studies
• Strategic LL
• JULLS
• Tactical and Operational LL
• Service LL Centers

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Other areas need rapid LL

• Clinical Medicine
• Public health/epidemiology
• Mental Health

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Are these LL?

• Law
• Ethics
• Corporate/business
• Professions are Case based

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Different crises lend themselves todifferent
types of LL

• How do you know which one?
• Primary keepers of the lore
• Corporate history
• Consultants
• Case studies

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Heres the Problem

• No central depository of LL and knowledge shared

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Why?

• Other disciplines have Centers
• Growth of our field has been marked by fences
  and artificial boundaries
• E.g., EM v CM v RM v BC

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Center for Crisis Management Lessons Learned
(CCMLL)

• Cooperative effort by
• The Centers _at_ Pinehurst
• Methodist University
• ICOR University

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Benefits

• Dont have to re-invent wheel
• Help develop body of knowledge
• Improve your response
• Improve your staff
• Minimal to no cost

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How it works

• Social network
• Quarterly papers
• Case studies
• Immediate Technical Assistance
• No cost and low cost
• Reports available

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What does it take to participate?

• Share non-proprietary information
• No names no fault
• Submit brief forms/papers (downloadable)
• Scrubbed data
• No names no fault
• For Technical Assistance, simply call or e-mail
• Join and participate in the Google Group

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Other guidelines

• Withdraw when you want
• Share what information you want
• Develop cooperative and supportive attitude

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Questions?
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Contact information

• Dr. Jim Helton
• Methodist University
• 919-244-7224
• jhelton_at_methodist.edu