Employee Orientation

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Employee Orientation

• Employee Support Recovery Assistance (ESRA)
  Program
• Enhanced Services New Service Provider
• Effective April 1, 2009

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ESRA History Program Review

• 1998 The ECM Group completed ESRA pilot for
  voluntary early intervention and recovery
  assistance during General Illness period and ESRA
  program rolled out to all GoA ministries.
• 2003 Referral process changed to include referral
  of all employees to the ESRA program after
  missing 10 days of work, prompting the ECM Group
  to call them directly to market ESRA services.
• 2007 Despite changed referral process, the number
  of employees accessing ESRA were not increasing.
  Workplace Health, Corporate Human Resources
  (CHR), initiated a program review, which
  included obtaining stakeholder feedback and
  conducting an external audit.

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ESRA History Program Review

• Following the review, a new program model for
  ESRA was created, and a request for proposals
  (RFP) was conducted.
• 2009 The competitive process concluded with
  awarding the contract to
• LifeMark Health, who began offering enhanced
  ESRA program services to employees April 1, 2009.

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Enhanced ESRA Program for EmployeesHighlights of
Changes

• NEW Service Provider LifeMark Health
• Employees access program directly
• No worksite referrals to payroll at 10-day point
• No ESRA mailbox through Service Alberta
• No calls to employees from service provider
• Corporate Human Resources (CHR) covers cost of
  ESRA services
• Worksites/Ministries will not be invoiced
• Confidentiality
• No invoicing to worksites means no knowledge of
  ESRA access
• Employees to sign consent form if worksite
  contact is required

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• LifeMark Health
• Canada's largest 100 Canadian owned operated
  health management company
• Deliver the highest standard in disability
  management, health and wellness services,
  medical, and occupational health services
• Our mission Helping you reach your potential

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Employee Support and Recovery Assistance (ESRA)
Program

• Employee health and wellness benefit
• Available to all Government of Alberta (GoA)
  employees
• Assist with coordinating or accessing health and
  support services while at work or when recovering
  from an illness or injury.

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• Our Main Goal ESRA Program

To provide you with the help you need, when you
need it.
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Examples of issues/inquiries LifeMark Health can
help with include (but are not limited to)

• Who do I call if I need a medical device? Who can
  help pay for wheel chairs, walkers, etc?
• I just had surgery how do I access
  physiotherapy? Which is the best facility to
  treat my condition?
• I was just released from hospital and need help
  setting up home care assistance.
• My doctor said that I need to see a specialist
  but the wait list is 6 months. Can ESRA help me?
• I think I may have an addiction how can I get
  help?
• My family doctor retired and I cant find another
  in my area taking patients.
• My doctor said I can go back to work but need
  lighter duties. Im nervous to approach my
  supervisor can someone help me?
• My doctor says I am clinically depressed. I dont
  want to miss work but I am having trouble
  concentrating and getting things done.

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More About ESRA

• ESRA can assist individuals locate treatment
  providers and health benefits/ services however,
  employees are responsible for any resulting
  treatment costs that are not covered by Alberta
  Blue Cross or Alberta Health Care.
• ESRA is available to Government of Alberta
  Employees only and does not extend to family
  members.
• Employees who began ESRA services with The ECM
  Group prior to April 1, 2009 will continue to
  work with that service provider until their case
  is closed.

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To Access ESRA program services
Call a LifeMark Health Consultant toll-free at
1-877-469-9914 or Email esra_at_lifemark.ca
Questions about ESRA

• Contact LifeMark Health
• Employees contact ministry HR Consultant
• HR Consultants call Workplace Health CHR
• Go to www.chr.alberta.ca/esra

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