Electrical Engineering Clinic Consultant

1
Electrical Engineering Clinic Consultant

• Introduction to Action Workflow in Engineering
• 30 January 2001

2
Goals for Today

• Review CCA Opportunities
• Complete Ethics Lecture
• Introduce Speech Acts as Conversation Engineering
• Introduce Action Workflow
• Role Play
• Review Resumes

3
Speech Acts

• The world turns on conversation
• Most agreements to do things are verbal
• Real work is the result of commitments
• They are too often vague and imprecise
• Successful people manage their and others
  speech acts and commitments

4
Action Workflow

• Two Important Roles
• Customer
• The one who sets Conditions of Satisfaction
• Performer
• Worker, Consultant, etc.