The checkout process

1
The check-out process

• Objectives
• Monitor collection of outstanding guest account
  balances
• Maintenance of accurate room status
• expanding the guest history information

2

• Process flow
• 1) Pre-settlement capture
• payment method (note reservation and
  registration)
• accounting method
• post (guests who purchase services on credit,
  charge sales)
• no-post ( guests who want to pay cash for all
  purchases- room charges paid in advance, no other
  charge sales in hotel)
• 2) Settlement
• cash, EFTlt credit or debit card, direct billing

3

• 3) Departure
• room status by housekeeping department
• 4) Collection of deferred payments
• Settlement preferences
• Deferred payments are
• disadvantageous for the cash flow of the hotel
  but
• generate discounts and commissions
• whilst
• Cash payments are beneficial for the cash flow