Why EZactor

1
Why EZactor
eSOON Communication International Corp.
2
Killer Suite
Fax Application
Development Tool Options
Business Application Options
3
Solutions of Platform

• Solutions
• For Inbound ServiceIRS(Inbound Respond Solution)
• For Outbound ServiceOSS?OSS(Outbound Sales
  Solution)
• For Blended ServiceBIS ?BIS (Blended Interact
  Solution)
• Add-On
• ICS Connector

4
Business Application Options

• EZ-I/F Modules (Industry/Function)
• TV Shop Module
• Telecom Module
• Retailer Banking Module
• Help Desk Module
• Collection Module
• Credit Card Module
• Professional Service
• EZ-I/F Professional Service

5
Development Tool Options

• EZ-Teamwork
• EZ-Studio
• Q-Form
• Quiz Generator
• Page Generator
• Task Designer
• e-Form
• EZ-Scope

6
EZactor Killer Suite
7
EZactor Killer Suite
8
EZactor Benefits

• Benefits for customers
• Personalized service
• Preferred multi-communication channels
• One call resolution, one stop service

• Benefits for enterprise
• Cost saving through enhanced operation
• efficiency
• Fast time to market on sale/service
• offerings
• Guaranteed return on investment

9
Unique Advantages
10
EZactor Modules
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EZ-Contact

• Multimedia call center
• Softphone, email, SMS, Chat, Co-browse
• Agent Online Support
• Customer profile and history
• Intelligent dialogue
• Notification alert
• Call result management
• Integration of backend system
• Management
• Bulletin board, Marquee, Message
• Online monitoring and control
• Floor management
• FAQ management

12
EZ-Campaign

• Integrated multi-media campaign pack
• Full functional soft phone
• email
• SMS
• Fax
• Various outbound modes
• Preview w/EZactor
• Preview w/Genesys OCS
• Progressive w/Genesys OCS
• Predictive w/Genesys OCS

• Campaign Designer
• Campaign flow
• Campaign channel
• Campaign contents
• Campaign executor
• Call List Management
• Customer list management
• Call list generator
• Hot number management

13
EZ-Teamwork

• Workflow Designer
• drag-and-drop design tools
• easy to create on demand workflow
• graphical design environment
• various and powerful workflow design
  functionalities

• Workflow Engine
• Developed with Java language to
• support cross-platform execution
• Workflow Monitor
• Status reporter
• Real time monitoring

14
EZ-Studio
15
EZ-Scope

• Report Generator
• Data abstract
• Real-time connection to multiple data
• sources(RDBMS/file)
• Report Publishing
• Business Intelligence
• Data mart and data mining
• KPI management
• Decision Support

16
MIF-Framework
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Have EZactor and

• Have killer suite of CRM software
• Easy to integrate with Legacy systems
• Enable Multimedia channels
• Web-base for easy deployment
• Easy to customize, and easy to use
• Easy to streamline business process
• Embedded rich charts and reports
• Fast to market with Industry modules
• Empower front- end users
• Facilitate business intelligence

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Regional Offices
Beijing
Holland
Shanghai
Guangzhou
Taipei
Hong Kong
Beijing Office Room 1502, Tower C1, Oriental
Plaza No. 1, East Chang An Ave. Beijing
100738 86-10-85188535 86-10-85188536 Shanghai
Office Room 1512, Plaza 66 No. 1266, Nan Jing Xi
Road, Shanghai 200040 86-21-62880268 86-21-6288026
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HongKong Office Room 2607, The Center No. 99
Queens Road Central HongKong Netherland
Office Rivium Westlaan 1,2909 LD, Capelle a/d
IJssel Nederland Tel[phone] Fax31-(0)
10-2881629
Taipei Office 19F, No. 460 Hsin Yi Road Section
4 Taipei 110, Taiwan 886-2-8780-6660 886-2-8780-66
61 Guangzhou Office Room 1201, CITIC Plaza, No.
233 Tian He N. Road Guangzhou 510613 86-20-389127
28 86-20-38912738