Reception

1
Student Services

• Reception Under Marketing Management
• Student Services consists of the following
• support areas
• Student Services Office/International Office
• Additional Learning Support
• Careers and HE Centre
• Work Placement Office
• Student Centre and Student Union
• Counselling
• Health and First Aid
• Enrichment Sports
• Tutorial Services
• Chaplaincy

2
Director of Student Services

• Director of Student Services - Jon Samson
• (Jess Wilson, maternity leave)
• Role To ensure that all students at Brooklands
  College receive the highest standard of support
  and pastoral care in order to achieve success in
  their academic goals
• Oversee all Areas of Student Services
• Management of
• Resources
• Quality
• Budgets
• Staffing
• Communication
• Cross-College Policies
• Child Protection Vulnerable Adult Policy and
  Procedures
• Safeguarding
• Student Disciplinary Policy and Procedures

3
Reception

• Marketing and Reception Manager - Michelle
  Hollywood
• Reception and Switchboard staff
• Jackie Drawwater, Theresa Tek, Mary Moore
• Patricia Bonner, Pauline Merriman, Pauline Jones,
  Marie Harmer

• Responsibilities
• Visitors
• Switchboard Fax
• Post Internal/External Incoming and outgoing
• Security Emergency Reporting Procedures
• Customer, Student Staff queries and enquiries

4
Student Services Office

• Senior Administrator - Tracey Atkins
• Student Services Administrators
• Sharon Bosch, Karina Christoforidis,
• Geraldine Biffen, Karen Blaxall-Webb

• Discretionary Learner Support Fund Application
  based, Means tested
• EMA/ALG Applications available
• Information on Financial schemes available
• Information on Travel costs/options/schemes
  available
• Student and Staff Identity Card processing
• Lost Property

5
Additional Learning Support

• ALS Manager Jaswant Nagra
• Linda Thomas, Penny Choyce, Priya Lewis,
  Sessional Lecturers and
• Learning Support Assistants
• Martina Barnett,Jennie Bourne, Fiona Scott and
  Learning Support
• Assistants
• The Service offers support with
• Assignment work
• Dyslexia/Dyspraxia
• Hearing/Visual/Physical Impairment
• using specialist services
• Support is offered in these ways
• 11 or small group support with assignments
• 11 in-class support
• Support with form filling and CV writing
• Modification of assignments or course material
• Examination concessions are catered for

6
Careers Service

• Careers HE Centre, Locke King Building
  Weybridge
• by appointment with Reception at the Ashford
  campus
• Progression and Guidance Manager Liz Lawrence
• Careers Advisors Jacky Smith, Jennie Anderson,
  Rosie Jones
• UCAS Administrator Jill Wilson
• Advice Guidance
• Help with UCAS (University) and Student Finance
  applications
• Help with CVs and job applications
• Help with interviews Mock interviews by
  appointment
• Reference materials books, prospectuses and
  online information
• Next Step Careers advice for adults

7
Student Support Involvement Team

• Lucy Evans Student Support
  Involvement Manager
• Jo Lane Enrichment Co-ordinator
• Karen Griffiths Pastoral Tutorial
  Co-ordinator
• Rob Young Student Involvement Officer
• Ricky Zalman Student Involvement Officer
• Tony Wood FESCO (Sports Coordinator)

8

Learner Voice

• Course Representatives Scheme
• Student Union Officers
• Student Council Meetings
• Learner Voice Week
• Student Governors
• Student Question Time
• To get involved see Lucy in LO22 or Ricky and Rob
  at the Student Centres

9
Student Centre

• Ricky Zalman and Robert Young
• Pool, games machines and informal meeting place
• Social events
• NUS Cards
• Charity fundraising and volunteering
• Course representative training sessions
• Students Union Leadership Team and Student
  Elections

10
Enrichment and Sports

• Jo Lane
• Tony Wood
• Sports activities and teams
• A wide variety of Activities from Street Dance to
  Sign Language!
• Contact Point Enrichment Office LO22

11
Counselling Service

• Penny Dinning College Counsellor
• - Lead Safeguarding
  Officer

• Appointments can be made in the Student Services
  Office or Penny Dinning directly
• Short-term Counselling
• Bereavement Counselling
• Safeguarding reporting
• British Association for Counselling and
  Psychotherapy standards apply

12
Chaplaincy

• Rev Brian Prothero
• Interdenominational approach
• Prayer room

13
Tutorial Services

• Karen Griffiths
• Themed events each half term Be Healthy Day,
  Volunteering Week etc.
• Talks from visiting external speakers
• Parents evenings
• Who is responsible for the following?
• Reports
• Absence Reporting and Follow up
• Target Setting and Action Planning

14
Work Placement Office

• Dawn Knowles Sally Bradbury
• Debbie Nicholls
• Co-ordinate all work experience across College
• Advice and Guidance on finding placements
• All placements checked for relevance and Health
  and Safety
• Maintain part time/full time student job boards
• Carry out C.R.B applications for students