Value chain Technology

1
Value chain of Business ASP
IT - Capability
Capability items
Value chain - Technology
IT - Service
Value chain - Service
2
IT Decision Capability

• Flexible business environment
• Real value proposition focus
• Global market challenges
• Efficiency on cost and profit side
• Real time and accurate Information is the
  capability of making the right decision

3
Business IT areas

• Resource management
• ERP Finance, HR, Logistics, Production
• CRM Marketing, Sales, Service
• Administration Office Administration
• Collaboration
• B2B Automated Information Exchange
• Sell side eCommerce - Sales
• Buy side eCommerce - Procurement
• m-Commerce Mobile Collaboration

4
Capability items - Application

• Software
• Best of suite flexible software with rich
  functionality and large client base
• Business solution
• Best practice processes separated by industry
  sectors, role based documentation and help
• Implementation
• On time and on budget projects with perfect
  adaptation of best practice process proposals,
  including change management and knowledge
  transfer
• Support
• User focused communication, structured
  application maintenance processes and tools,
  ongoing change tracking

5
Capability items - Hosting

• Hardware
• High availability capable configurations with on
  demand scalable capacities, load balancing, quick
  replacement, easy remote management
• Data Center
• UPS, backup, disaster recovery, security access
  control with 24x7 continuity on redundant
  locations
• Network
• Dedicated scalable bandwith capacities on
  multiply locations with industry standard
  communication security for affordable prices
• Operation
• Database and application monitoring, maintenance
  and tuning, professional tools, professional
  knowledge, evergreen technology levels

6
Value chain of Technology
Infrastructure HSP
ASP
Software X Business Solution
X X Hardware X X
X Data Center X X
X Operation X Network
X Implementation X X Appl. support
X X HSP Hosted (application) Service
Provision, ASP Application Service Provision
7
IT - Services

• High availability in 24x7
• Quick response time in issue handling
• More integration, more change management
• Up to date technology know-how
• Intensive knowledge transfer need
• User focused communication
• Clear relation between business and IT

8
Different providers

• Appl. Service Provider
• Professional infrastructure components
• Scaled assets based on large number of customers
• Intensive and continoues knowledge transfer for
  staff
• Large number of client/project cases
• No investment in evergreen capability
• Clear responsibilities
• No resource gap

• Inhouse IT resources
• Well known people provide to colleagues
• IT is controlled by business directly
• Deep running business knowledge
• Development knowledge of individual client
  functions or modifications

9
ASP value expectation