Knowledge Management for Tourism Crises and Disasters

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Knowledge Management for Tourism Crises and
Disasters

• Nina Mistilis
• University of New South Wales
• n.mistilis_at_unsw.edu.au
• Pauline Sheldon
• University of Hawaii
• p.sheldon_at_hawaii.edu

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BACKGROUND

• Tourism is
• Especially vulnerable to disasters
• Fragmented, making response difficult to initiate
  coordinate
• Information intensive in chaos has exacerbated
  information needs

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KNOWLEDGE NEEDS FOR DISASTERS

• Knowledge is a powerful resource to help
  governments, organisations communities prevent,
  mitigate, plan for recover from disasters
  crises
• Destinations need knowledge in 3 stages of
  disaster management
• Pre-disaster prevention planning
• disaster situation management
• post disaster resolution return to normality

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RESEARCH OBJECTIVES

• To create the framework for a tourism
  destinations public sector knowledge management
  system for preventative planning management of
  disasters (stage 1 2)
• To recommend the various types of knowledge and
  information needed
• To recommend the specifics of information system
  architecture
• To suggest further research

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KNOWLEDGE FRAMEWORK FOR DISASTER MANAGEMENT

• Each stage needs its particular knowledge base
  (KB)
• The Framework identifies and structures the
  information and processes to build each knowledge
  base (KB)
• Each stage has a knowledge base
• KB1 is for preventative planning (that is the pre
  crisis stage)
• KB 2 is the management plan for the tourism
  disaster (that is the crisis stage)
• KB3 for recovery handling (the post crisis
  stage).
• All are interconnected and part of one system -
  content not duplicated.

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THREE STEPS OF BUILDING THE KNOWLEDGE FRAMEWORK

• Align with these three stages where knowledge is
  
• retrieved stored
• processed to develop KB1 for preventative
  planning (the pre crisis stage)
• disseminated - action aligns with Knowledge Base
  KB2 leads to KB3

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Agencies Responsible for Development of Knowledge
Bases

• National and Regional tourism organizations
• Visitors and Convention Bureaux at the local and
  provincial levels
• In conjunction with other national government
  agencies related to the disaster (e.g. health)
• In conjunction with international disaster
  agencies.

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Future Research

• Integration of electronic and non-electronic
  knowledge
• Methods to capture tacit knowledge to make it
  explicit
• Consideration of management authority and
  personnel needs for the knowledge framework.

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Knowledge Management for Tourism Crises and
Disasters

• QUESTIONS?
• Nina Mistilis
• Pauline Sheldon