OPERATIONS 465

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OPERATIONS 465

• QUALITY MANAGEMENT

PROFESSOR MARK SPRINGER, PhD
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PERSONAL DATA CARD

• Name Mark Springer
• Email address mark.springer_at_wwu.edu
• Age (optional) 
• Concentration Operations Mgmt
• Work experience Programmer, Professor
• Job expectations WWU

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OPERATIONS MANAGEMENT OVERVIEW

• System Design
• Get set up and ready to make product
• Product design
• Facility location and layout
• Work design
• Quality system design
• Supply Chain Management
• Determine what, how much, and when
• Estimate demand
• Schedule purchasing and production
• Allocate capacity
• Maintain and improve quality

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QUALITY MANAGEMENT

• Quality System Design set of policies and
  procedures needed to produce a quality product
• Process Improvement Control maintain and
  improve quality of products
• Manufacturing
• Purchasing
• Industrial Experimentation - process improvement
  and control taken to the next level

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ASQ

• American Society for Quality 
• Professional organization for quality managers
  and engineers
• Education, certification, networking