Guidelines for Quality Assurance in Training

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Guidelines for Quality Assurance in Training

• Prof. Dr. Erwin Seyfried
• FHVR Berlin

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Quality / Quality Assurance?

• Continuous re-design of policies and services
  based on assessments of performance and (newly
  emerging) customer needs
• Sustainable development of policies,
  organizations and individuals
• LEARNING CULTURE ...
• ... application of tools techniques

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Factors demanding for quality
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Total Quality Management

• Total strategy for quality that involves all
  stakeholders of an organisation
• Quality orientation towards the needs of
  external and internal customers
• Management responsibility of the top management
  level

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Guideline No. 1Establish within the institution
a responsible position for quality assurance
management (appoint a person or set up a
committee)

• One agency for all relevant information
• Coordination for the complex task of quality
  assurance
• Point of contact for employees and external
  partners
• Facilitating control of quality assurance measures

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Guideline No. 2Agreement on objectives,
including establishment of processes for
monitoring and auditing results

• Objectives are transparent
• Objectives are accepted to a high degree (after
  common discussion)
• Increased probability for realization of
  objectives
• Obstacles can be anticipated in advance

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Guideline No. 3Express defined and agreed
objectives in terms of department units and
individual positions/functions

• Involvement of employees, increased consciousness
  for organisational objectives
• Increased probability for realization of
  objectives due to motivated employees
• More clarity about requirements

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Guideline No. 4Set criteria for the selection of
teachers and trainers and match with the needs of
the trainees

• Improvement of teaching
• Increased probability for successful training
  courses
• Positive for the reputation of the training
  institute and therefore for getting customers

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Guideline No. 5Implement an overall training
plan for further education of staff and training
providers

• Career development in accordance with
  organisational goals
• Support of organisational development by human
  resources development
• Purposeful investment in further education

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Guideline No. 6Regular inquiry to evaluate
training outcomes (former students/ customers)

• Proving of learning outcomes
• Information about long-term effects
• Information about the applicability of learning
  contents
• Information about effects on career pathways
• Increased customer loyalty

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Guideline No. 7External audit and/or peer
review

• Getting feedback from outside the organisation /
  objective comparison
• Finding appropriate standards for the own
  performance
• Counselling of specialists in the field (peer
  review)

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Guideline No. 8 Analysis of internal and
external data, examine results and final grades

• Legitimacy for stakeholders
• Systematic account of performance and output
• Providing information for quality improvement

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Guideline No. 9 Internal and external
recognition/consensus on the need for change
incentives and rewards

• Strengthening motivation and commitment of
  employees
• Establishment of a quality culture
• Representation in public relations

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Guideline No. 10 Evaluation of processes which
have been changed. Lessons learned. Feedback to
the system

• Creation of a quality cycle allowing continuous
  adaptation to change
• Improvement of processes and results
• Stopping unfavourable developments

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Quality assurance in practice

• Return on Quality?
• Relation of cost and benefit
• Quantification of cost and benefit for a quality
  management system

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Challenges for Quality Management

• Combination of internal and external assessment
  of service quality
• Definition of quality indicators
• Data collection and data processing
• Change Management
• Organisational and individual resistance towards
  change
• Innovation

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Quality Assurance and Learning

• Combining ...
• Quality assurance monitoring of progress
• with the
• Instruments to support a Learning Organisation
• QUALOBSTER

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Contacts

• Questions, comments, proposals
• e.seyfried_at_berlin.de