Nia Sutton

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Total Cost of Ownership of ICT in schools
Nia Sutton Becta
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Overview

• Towards sustainability
• Overview of TCO methodology
• Preliminary results
• Future work

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Background

• Capital investment v revenue model
• Literature review 2002
• http//www.becta.org.uk/research/reports/docs/tco.
  pdf
• Summary
• http//www.becta.org.uk/research/reports/tco.cfm
• Uses of TCO
• Identifying costs
• Models to use
• Implementing TCO
• Commercial v education situations
• Becta research projects

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Sustainability

• To ensure that consideration of the total
  life-time cost of ICT is embedded into an
  institutions financial and strategic planning
• To support schools in maximising their return on
  investment through the provision of practical
  tools

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What is TCO?

• All the costs associated with ICT infrastructure
  and use
• Visible costs
• hardware, software, training, maintenance
• Invisible costs
• staff self support
• management overheads
• time lost due to problems

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Becta TCO methodology

• Objectives
• To examine and compare the total cost and
  effectiveness of different approaches to
  providing, supporting and maintaining ICT
  infrastructure
• To develop the methodology
• To provide a tool to assist school leaders in
  quantifying the total costs of sustaining an ICT
  infrastructure

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Institution data

• Context
• Employment costs
• Internet related services
• Hardware
• Software

• Networks
• Consumables
• Support
• Service Levels
• ICT training

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User survey

• Individuals context
• Usage
• Access
• ICT training
• Confidence competence
• ICT problems experienced
• Time lost due to ICT problems
• Time spent fixing or trying to fix problems

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User satisfaction with

• Computers
• Output devices
• General purpose applications
• Educational applications
• ICT support
• Overall ICT satisfaction

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Six pilot schools

• Shropshire
• small rural primary
• small rural secondary
• Birmingham
• large urban primary
• large urban secondary

• Hampshire
• medium secondary
• medium junior
• (cluster)

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Working with schools

• Shropshire
• small rural
• primary
• secondary
• Birmingham
• large urban
• primary
• secondary
• Hampshire
• Medium secondary
• Medium junior
• (cluster)

• Researcher attached to each school
• Initial meeting with head teacher
• Data gathered by school
• Supply cover
• 2/3 visits by researcher
• Feedback meeting
• Final report

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Results from all 6 schools

• Not statistically significant
• Give in depth information about individual
  institutions

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Total Cost of Ownership per Personal Computer
( per year)
1800
1600
User self-support
1400
Formal support
1200
1000
User training
800
Consumables
600
Network
400
200
Software
0
Hardware
A
B
C
D
E
F
Pilot Average
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Total Cost of Ownership per Pupil
( per year)
180
User self-support
160
Formal support
140
User training
120
100
Consumables
80
Network
60
Software
40
20
Hardware
0
A
B
C
D
E
F
Pilot
Average
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Total Cost of Ownership per Pupil
( per year)
180
User self-support
160
Formal support
140
User training
120
100
Consumables
80
Network
60
Software
40
20
Hardware
0
A
B
C
D
E
F
Pilot
Average
Investment vs. Support
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Total Cost of Ownership per Pupil
( per year)
180
User self-support
160
Formal support
140
User training
120
100
Consumables
80
Network
60
Software
40
20
Hardware
0
A
B
C
D
E
F
Pilot
Average
Keeping old equipment running
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Total Cost of Ownership per Pupil
( per year)
180
User self-support
160
Formal support
140
User training
120
100
Consumables
80
Network
60
Software
40
20
Hardware
0
A
B
C
D
E
F
Pilot
Average
Consumable costs
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Support Costs per Pupil
User effort
External support
( per year)
In-house support
100
90
80
70
60
50
40
30
20
10
0
A
B
C
D
E
F
Pilot
Average
Internal vs. External Support
22
Contact Time Disrupted due to ICT Problems
(minutes per teacher per week)
30
24.7
25
20
15
13.1
11.9
11.7
10.0
10
6.6
5.3
5
0
A
B
C
D
E
F
Pilot
Average
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Use of ICT during Contact Hours
40
34
35
30
25
20
20
19
19
20
15
14
15
10
5
0
A
B
C
D
E
F
Pilot
Average
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Time spent on Self Support
(mins per person per week)
60.0
55.0
54.8
50.0
43.2
42.5
38.2
40.0
30.0
17.2
20.0
16.3
10.0
0.0
A
B
C
D
E
F
Pilot
Average
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Total Annual Expenditure on ICT
User self-support
Hardware
23
28
Software
6
Formal support
Network
25
8
Consumables
User training
7
3
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Primary
Secondary
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The impact of different models of technical
support on TCO

• Technical support
• 24 schools in 4 categories
• In-house support
• Cluster support
• Supplier contracted support
• LEA contracted support
• Future work
• Development of online TCO tool to record, compare
  and model costs
• Development for use in the FE sector

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Contact Details

• Website http//ipas.ngfl.gov.uk
• Tel [phone]
• Fax [phone]
• email ipas_at_ipasmail.ngfl.gov.uk

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Total Cost of Ownership of ICT in schools
Nia Sutton Becta
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Range 5.3 24.7 mins Average 11.9 mins
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Pilot Average
Curriculum
Admin
Overall