8th National Conference on eGovernance at Bhubaneswar

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• 8th National Conference on eGovernance at
  Bhubaneswar
• 3rd - 5th February, 2005

Project ManagementFrom Conceptualization to
Implementation
Inter-Agency Collaboration for Effective
E-Governance
Dr. J.C. Mohanty, IAS Principal Secretary, IT
Communications Dept. Govt. of AP
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What Citizens Want ?

• All Govt. Services under single roof just like
  shopping in a Mall
• To see single face of Govt.
• To get timely services and response

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How Citizens need be met ?

• Impossible by manual method even if possible,
  expensive time consuming
• eGov with multiple delivery channels can render
  services at a single point / door step
• eSeva ATM, Bank, Website, Kiosks, Door Service
  (APOnline)

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Single face of Government can only be achieved
through collaboration, co-operation and
integration among Govt. Departments / Private
agencies
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Why Collaboration ?

• Story from Panchatantra single stick can be
  broken easily a bundle of sticks is unbreakable
• United we stand Divided we fall
• 11 gt 2 value addition
• 1-1 lt 0 outcome of conflicts
• Road management LAY, DIG, COVER, RE-LAY, DIG, -
  classic case of wasting tax payers money.

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Advantages of Collaboration

• Better service to the public eSeva
• Reduction in overheads eSeva, Parishkaram
• Lower taxes in the long run
• Better and timely decision making eProcurement
• Greater public participation in Govt. processes

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Facets of Collaboration

• Human
• Organizational
• Technology

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Facets of Collaboration Human Aspects

• Employee
• Citizen
• Service Delivery Operator

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Facets of Collaboration Human Aspects - Employee

• Fear of losing power / resources / Know-how to be
  allayed APTRANSCO Vs eSeva
• Inevitability to be stressed Water Works Vs
  eSeva
• Change Management to sensitize them on the gains
  and how to handle technology effectively CARD,
  eProcurement, CaringGov.
• Bring in Citizen Centric thinking CFST, CARD,
  eSeva, APOnline

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Facets of Collaboration Human Aspects - Citizen

• Effective Communication (for
  consensus building)
• Sharing Vision
• Sharing roadmap
• Sharing current status
• Coaxing them to take advantage of initiatives
  (rural eSeva)
• Request to participate in policy making, feed
  back mechanism, sharing data/information (food
  for work, Drought Relief Program)

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Facets of Collaboration Human Aspects
Service Delivery Operator

• Important linkage between Govt. Citizens
• Empathy with citizen SHG in West Godavari more
  successful as they are one among them
• Resourceful
• Credibility Citizen confidence

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Facets of Collaboration Organizational Aspect

• Leadership Political Administrative
• Documentation
• Process simplification Re-engineering
• Communication
• Co-ordination committees
• Interaction at top level

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Give First and Take Later for a win-win situation
Expect to Take First and Give Later Disaster
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Facets of Collaboration Technology Aspects

• Collaboration
• Interoperability Standards
• Communication
• Speed Group Facilities
• Cost effectiveness
• Connectivity
• Security
• Avoidance of Lock-ups
• Vendor
• Product
• Platform
• Technology

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Critical Success Factors in AP

• Leadership
• Political
• Department Level HOD/Secy
• Project Level Manager, DPO
• Trust of citizens in reliability and legitimacy
  of G2C services
• Risk Management
• Technological PPP model
• Socio-economic competition, expectations,
  affordability
• Effective Communication
• Timely sharing of information
• Excellent Co-ordination

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Individual champion ? institutionalization

• Individual Championship (Eg. Gyan Doot)
• Single Department
• Limited Scope
• Motivated Individuals
• Flexibility Adaptability
• Limited Systematization
• More of Informal Communication
• Proof of concept and not so much on
  sustainability
• Limited attempt to systematize the total
  operation to make the initiator redundant

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Individual champion ? institutionalization (2)

• Institutionalization
• Multi-departmental, System driven
• Clearly defined objectives
• Change Management framework
• System in place making it operable inspite of
  absence initiator (Eg. eSeva,
  CARD, CFST)
• Well defined connectivity
• Trained Stakeholders

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Individual champion ? institutionalization (3)

• How to move from Individual Champion to
  Institutionalized Solutions.
• Boot strapping of services
• Addition of Stakeholders
• Tightening quality assurance
• Integrated Information system for all
  stakeholders to document evolution process
• Tighter feedback (CM Petition Monitoring System -
  Rajiv Pallebata)
• E-Readiness Index and its use

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How to achieve the citizens requirement of Govt.
with a Single Face ?

• Separation of delivery channels from backend
  departmental services(eSeva, APOnline,
  Cell-based Services)
• Providing Linkage between Delivery Channels
  Departmental Services using Unifie-X Gateway
• Realizing Call-Center as an integrating
  mechanism Defining services based on Citizen
  Request

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How to achieve the citizens requirement of
Govt. with a Single Face ?

• Defining Government Data Elements Standards
• Data Elements
• Meta Data
• Processes
• Defining Web-services around Data Elements
• Defining Departmental Services using the
  Data-Standards and Linking them up to Gateway

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How to achieve the citizens requirement of
Govt. with a Single Face ?

• Defining Single-Window / Choreographic service
  and making it available in the Gateway Choreo
• Transformation of citizen requests into
  integrated services of Departments or
  Inter-departmental services

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Where is AP ?

• Moving towards institutionalization of eGov
  initiatives
• Co-ordination committees Apex level (CM CS)
• CIO cadre managing to take it further
• Working on standards, interoperability issues
  (HRMS SBMS)
• Sound framework in place with gateway in the
  middle
• Steady progress in defining standards and
  achieving interoperability
• Quick State wide Roll out after Pilot Project
  eSeva, Hyd, Municipal eSeva, RAJiv, CARD, CFST,
  Commercial Taxes, Treasuries, LRMIS reaching a
  wider population

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Where is AP ?

• 24 x 7 Call Centre Toll Free
• Rajiv Palle bata Petition Monitoring System
  Online (CMIS) - 18,000 recd.
• eProcurement extended to all Departments (Tenders
  worth Rs. 3000 Crores decided
  tenders worth more than Rs.5000 crores in
  progress)
• eSeva eProcurement institutionalized
• AP broad band project finalised. Work to start
  from February 2005. 40,000 Govt. Offices and
  22,000 Grama Panchayats will be connected with
  100 Mbps with in 2 years.

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Miles to go ..

• We made a small beginning, so also many other
  states
• Many more areas to be covered
• Single minded determination to make eGov
  initiatives work
• Expect our Broadband project to revolutionize the
  use of Technology in Governance

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From Cacophony to Symphony
Together let us make it happen
Thank you