Satisfaction Survey 2004

1
Satisfaction Survey 2004
2
Basic Survey System Changes

• CEO can forward the Survey to other Staff
• Each Survey will include a printable Word
  Document to share with staff.

3
Survey System Statistics

• 596 Survey responses have been received.
• 11 Programs completed 100 of the surveys in 2004
• North Central Region had the best response Rate.
• North West Region had the worst response Rate.

4
New in 2005

• Generic Local Program/Agency Survey Available
• Survey connected through the Spirit Magazine.
• Keep making Suggestions!

5
Satisfaction Survey

• You have the Survey Results
• 47 of 51 Programs submitted a survey
• Different individual services are more/less
  important based on your budget/athlete sizes, but
  there was no difference in the overall
  priorities.
• We review question answers from year to year to
  identify trends.

6
Overall Satisfaction with SONA
7
Ranking of what Programs need to Develop (Top
Bottom)

• 2004
• Most Important Single Item Athlete Growth
• Least Important Single Item Urban Programs

• 2005
• Most Important Single Item Fundraising
• Least Important Single Item Urban Programs

8
Ranking of what Programs need to Develop (Top 3
Bottom 3)

• 2004
• Top Items
• Athlete Growth
• Volunteer Mgmt.
• School Programs
• Bottom Items
• Urban Programs
• Budget Accounting
• Diversity Training

• 2005
• Top Items
• Fundraising (82)
• Athlete (68)
• IT Services (38)
• Bottom Items
• Budget Acct. (54)
• Urban Programs (46)
• Strategic Plan (31)

9
SOI/SONA Responsiveness to Last Years Survey Top
Issue.Fundraising
10
SONA Staff Communication Satisfaction

• Jim Schmutz Monthly Conference call was rated
  Good or Great by 71 of Programs
• SONA Staff Responsiveness was rated Good or Great
  by 74 of Programs