Managing Benefits in an Environment of Increased Globalisation

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Managing Benefits in an Environment of Increased
Globalisation

• Debra Corey
• Senior Director Compensation Benefits, EMEA
• Quintiles

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Agenda

• Introduction
• Quiz
• Global trends
• Global programme _at_ Quintiles
• A funny thing happened . . .
• What does this mean . . . .

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Introduction Debra Corey

• Have been involved in Rewards for over 20 years
• Have worked in global organisations such as Gap,
  A.S. Watson, Honeywell and now Quintiles
• Have had experience developing and implementing
  global reward strategies and programmes
• Have done this well and . . . not so well along
  the way

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Introduction Quintiles

• Worlds largest pharmaceutical services company
  in the world with offices in 59 countries
• Has helped develop 30 of the top 30 best-selling
  drugs on the market
• Through the power of clinical research nearly
  1,000 new medicines have been discovered and life
  expectancy has increased an astonishing 10 years

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Global trends impacting rewards

• Emerging shortage of skills, knowledge and
  experience available to companies
• Increase in labour mobility
• Increasing sophistication of the workforce
• Growing interest in managing talent globally
• Growing need to manage reward costs

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This means . . . .

• We need to look beyond traditional solutions
• We need to exercise creativity and flexibility
• Many of the old rules no longer apply and/or work

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Quiz

• Employees were asked which of 12 factors most
  influenced their engagement and motivation at
  work. Which country ranked work/life balance
  highest and lowest?
• China
• France
• Germany
• India
• Japan
• UK
• US

Mercers Whats Working study
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Quiz

• Employees were asked which of 12 factors most
  influenced their engagement and motivation at
  work. Which country ranked base pay highest and
  lowest?
• China
• France
• Germany
• India
• Japan
• UK
• US

Mercers Whats Working study
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Quiz

• Employees were asked which of 12 factors most
  influenced their engagement and motivation at
  work. Which country ranked benefits highest and
  lowest?
• China
• France
• Germany
• India
• Japan
• UK
• US

Mercers Whats Working study
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Quiz

• The following can have a significant influence on
  employee expectations and perceptions of the
  workforce and thus on engagement
• National culture
• Market conditions
• State of economic development

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Quiz

• Which country(s) provides maid services, butlers,
  etc. as an employee benefit?
• Which country provides an allowance for
  purchasing drapes (curtains)?
• Which country(s) is it common for security to be
  provided in order to protect the safety of
  employees (e.g. bulletproof glass)?
• Which country provides massages under their
  private medical cover?
• In which country are parents normally included
  under their private medical cover?

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Quintiles Work Worth Doing Recognition

• Programme Overview

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Background

• Various recognition and reward programmes and
  practices in place
• Engagement identified need for consistency
• Based upon successful UK/European programme
• Rolled out globally in September 2008

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Work Worth Doing Recognition

• Global, vendor-managed programme that allows
  employees and managers to recognize and reward
  exceptional performance on a consistent basis
• Rewards behaviors that demonstrate core values
• SOLI (Standard Of Living Index) uses global bank
  data to align award values locally
• Taxes automatically processed through local
  payroll

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Cash-in-Lieu Awards

• In countries where we are unable to provide a
  rich merchant offering, we offer cash-in-lieu
  awards
• Recipients receive a company branded award that
  is given as cash instead of non-cash and is paid
  out to the recipient in their paycheque
• Quintiles deemed cash-in-lieu countries
• Bulgaria Peru
• Estonia Serbia
• Latvia Slovakia
• Panama Guatemala
• Lithuania Vietnam

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About Globoforce

• Founded 1999
• Co-headquartered in Dublin, Ireland and
  Southborough, Massachusetts (US)
• 1,700,000 users in 135 countries
• 100 global clients include Amgen, Avnet, Dow
  Chemical, Global Crossing, Fairmont Hotels,
  Intel, Intuit, Nortel, Procter Gamble and
  Thomson Reuters

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Welcome Screen
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A funny thing happened . . . .

• Was putting in place a global recognition scheme,
  with the grand prize being a large screen
  television and . . . . .
• Was putting in place a global salary planning
  tool which calculated monthly salaries by
  dividing by 12 . . . .
• Was putting in place a European car policy and
  determined that leases should be for 3 years . .
  . . .
• Was asked to put in place luncheon vouchers in
  Switzerland . . .
• Was renewing UK PMI scheme and noticed employees
  from Gibraltar on list . . .

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What does this mean ?

• Understand the current state
• Establish the primacy of global principles over
  local custom or history
• Identify and adopt, when applicable, best
  practices globally
• Engage global stakeholders at every stage
• Understand and invest in required resources
  time and people
• Use change management tools to ensure that real
  change takes hold
• Communicate and educate relentlessly

Source Mercer A whole new world
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Heres a model to try . . . . .

• Stop
• Look
• Listen