Quality TIG

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Quality TIG

• I. Béjar Alonso
• STTC 9th August 1999

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TIG

• The Technology Interest Groups (TIG) want to be a
  forum where different persons interested in a
  field can share ideas, opinions and expose their
  work.
• The participation to these groups is in a
  voluntary basis

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Quality TIG

• Duration 18/02/1999 24/06/1999
• 16 Participants
• 8 Meetings
• 5 Main topics
• WWW access to the minutes

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Q TIG Participants
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TIG Subjects

• ISO 8402. Establishing a common vocabulary
• Quality Audits Bonus and Malus. Quality factors
• Engineering Data Management in ST division using
  CEDAR
• Do you ask in your Technical Specifications that
  your suppliers must be certified?
• How my Technical Specification is reflected in
  the Quality Plan that the company supplies me

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TIG WWW

• WWW access to the
• minutes, schedule, participants
• and other interesting links

7
Participants opinion

• 100 Evaluate positively their participation
• The most interesting subjects?
• Vocabulary
• Quality Plan Technical Specification
• Previous experience with QPs at CERN

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Participants opinion

• 90 have clarified, learnt new concepts
• 100 found interesting the opinion
  /experience of the other participants
• 45 would like to expose their work in the
  future

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Participants opinion

• 100 found interesting the external
  presentation
• 85 would like that the TIG continues
• (The QWG participants are not considered)

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Participants opinion

• Subjects you would like in the future
• More about documentation
• Quality approach in the division
• Quality on a day to day basis
• CAMMS related issues
• Intervention of a supplier. CERN-contracts
• More details, to deepen...

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Participants opinion

• What you would change?
• No latecomers
• Common language. The equilibrium unreachable.
• Different levels?
• To listen or to work?

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Conclusion

• Divisional internal/external presentations?
• Specific subjects debate/meetings?
• Co-operation pools?
• Specific training?
• Quality Working Group

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Quality

• Quality refers to the level of agreement between
  the suppliers capability and the clients needs

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Our Quality policy

• - Improve the quality of our services
• - Improve the quality of our own operations
• - Provide confidence requirements for quality
  are being fulfilled and improved continuously

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Quality circle

• Group that meet on a regular basis
• to identify, investigate, analyze
• and solve work problems.
• The Circle presents solutions
• to management
• and is involved in implementing them