And now for something completely different

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And now for something completely different

• Richard Williams
• Options for Supported Living
• Tel [phone] Mob [phone]
• Email r.williams26_at_btinternt.com

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About Options

• 13 years old
• Supports 38 people who live in their own homes
• Most of this group have complex support needs
• Supports 50 people who live with their families
• We have about 200 staff
• Work only in Merseyside

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Andrew

• Escalating difficulties led to secure placements
• Ultimately 38 years in Rampton
• Moved back to Liverpool
• 8 years in his own home
• Wanted to fly
• Listening has been the key

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The significant problems we face cannot be
solved at the same level of thinking we were at
when we created them.Albert Einstein
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Vision, Values and Beliefs

• Needs to be owned by all organisations
• Implicit and explicit
• Cant compromise on these
• Reflected in everything an organisation does
• When the going gets tough.

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Where are you at?

• How much of your time and strategies focus on
  valuing the person?
• How much of you time and strategies focus on
  correcting their behaviour?

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Focus on Seeing and Knowing the Person

• The right staff
• Values training
• Learning to Listen
• Getting to know
• Planning flows from the person

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Recruiting to Reflect Who the Person Wants

• Job and person specs to reflect the needs of the
  person who will be supported
• Recruit to values and core skills
• Participation of people supported in recruitment
  process
• Use workshops to discover more about applicants
• Matching staff with people supported

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Preventing Challenges

• Guidelines for Support
• Theme
• Risk Assessment
• Positive Responses
• Intervention Framework
• Top Tips
• Recording Systems
• Primary Health Records
• On-call
• Great training

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Organisational Culture

• - the glue that holds things together or stops
  you from moving forward
• Enabling
• Creative
• Learning
• Optimistic
• Gets things done
• Celebrates and encourages
• Risk taking
• Sticks in there

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Structure

• Lean and flat
• Highly responsive
• Senior managers stay in touch
• Leaders lead and influence culture
• Support workers and team leaders are given
  freedom to work within our value base

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Excellent Person Centred Clinical Support

• Understanding the person
• Supporting the team to understand the person and
  relationships
• High level of responsiveness to incidents
• Co-ordinated by Named Health Worker

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Partnership with Purchasers

• Shared vision and beliefs
• Highly responsive and engaged
• High levels of trust
• Finances were never made an issue

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Systems a few key ones

• Person Centred Plan
• Guidelines for Support
• Organisational Plan
• Team Action Plans
• Staff Support and Supervision
• Evaluation
• These all need to be integrated

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Valuing Staff

• Thank yous
• Monthly prize draws
• Panto
• Bonus
• Caribbean holiday
• Consultation our organisation
• Study Tour
• Training
• Recognition

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Andrea

• Major Incident
• 31 staffing
• Staff have started to step back
• The Ball

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Good Luck!