Lutful Khandker

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Enterprise Architects Role in Innovation
Lutful Khandker Senior Enterprise Architect Coca
Cola Enterprises INC.
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Coca Cola Enterprises Inc.

• Worlds Largest bottler and distributor of
  Cola-Cola Products.
• Almost 21 B business
• 73,000 Employees
• 30,000 Knowledge workers around 440 different
  locations
• 35,000 mobile employees on street
• Over 1 million retail store is serviced everyday
• Over 600 K Vending machines

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Outline / Key Questions

• What is meant by Innovation in an Enterprise?
• Why is technology innovation essential for an
  Enterprises success and growth?
• What is potential risk of unplanned innovative
  projects?
• Who is an Enterprise Architect?
• What is the role of an Enterprise Architect in
  Innovation?

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What is innovation?

• The buzzword innovation comes in a cycle.
  Study shows that it usually appears once a decade
  and when the economy is struggling.
• Innovation is a profitable implementation of
  ideas
• Innovation can be very small, brand new or just
  a bit different
• Innovation is a change that lowers cost or
  increases benefit
• Innovation is a process which leads to improved
  engineering, technology, methods, state of mind
  and organization.

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Importance of Enterprise Innovation

• Good Innovation results in competitive advantage
• Good Innovation results in growth of business.
• Evolution favors innovators
• InnovationltgtInvention (innovation can be simple)
• Enterprise innovation is the application of
  Creative Ideas
• Creative Ideas have a life cycle and a shelf-life

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Innovation Risks and Negatives

• Innovation involves Risk of Failure
• Primary impact of Failure
• Loss on Investment
• Loss of confidence
• High failure rates are threatening to Enterprise

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Who is an Enterprise Architect?

• The roles of a Software Architect vary across the
  industry. We need to standardize the roles and
  certify them.
• Application Architect Component reuse, single
  application focus, communicates usually across
  project teams, Low level design.
• Solution Architect Focuses on end solution,
  very detailed on system interaction, works with
  multiple application teams, mid level design
  involvement.
• Enterprise Architect Thinks across projects,
  Highly abstracted, communicates across
  organization, high level design.

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Innovation Process
Creative ideas begin with an Inspiration (demand).

• Understand your Business and IT strategy.
• Strategy can be transformed into
  changes/optimization in business processes.
  Identify those changes.
• Work with smaller measurable components/changes.
• Pick the ones that makes the quickest ROI.
• Begin by understand success and failure
  criteria.
• Keep innovation simple. Remember you are not
  inventing.

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Enterprise Innovation
Your goal should not be to amplify the software,
rather it should be to amplify the business
process Just by mobilizing Merchandizing we are
now able to save 3.5 million on travel and 2.5
million on phone calls only.
IT
Business Value
Enables Process Change
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Enterprise Innovation
You will face resistance. This is because
innovation will result in changes in business
processes and possibly your technology
architecture. Dont take no for an answer on
ideas that you believe in. -Kevin Flowers,
Director Enabling Technology, CCE
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Enterprise Innovation
Focus on ROI Make sure you can estimate and
calculate the projected ROI. CCE is a beverage
bottling company, we are not in the software
business. Our ROI depends on how a tool will
return ROI based on increased efficiency and cost
savings. Our goal is not to provide or build
the most robust software in the industry. We
want to empower/enable our employees to be best
positioned in the market through flexible and
efficient tools at a reasonable cost. Software
needs for enterprises may vary by the nature of
their business but the method of innovation is
the same.
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Enterprise Innovation

• Proof of concepts. They are quick and cost
  efficient.
• Prove the underneath technology and business
  process you are trying to improve.
• Work with your vendor. They can be a key player
  in your success.
• Theories can be validated quickly through POCs.
• Easier to justify the cost to senior management
  once you have a proven idea.
• At any given point there are multiple POC
  projects going on at CCE.

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Enterprise Innovation

• Focus on the Business process that you are trying
  to improve, not the application.
• Stay away from product focused innovation.
• Not the Software/Solution its the business
  process thats under microscope.
• Reuse your existing platform where you can.
  Sometimes thats where the best ROI resides.
• Utilizing same product in multiple areas will
  lower your product and labor cost.

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Enterprise Innovation

• Communicate innovation as a way of thinking in
  your organization. It is a culture not a project
  or an initiative.
• How can we do better than we did yesterday.
  Continuous improvement to business processes
  through enabling systems.
• Do not become too excited on successes nor too
  demoralized on failures.
• We dont think of ourselves as a cost/support
  center. We are a part of business. We innovate
  with business. We are trying to be a proactive
  IT.

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Enterprise Innovation
Communicate results and achievements. Success
Stories Failures and learning.
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Some key factors to successful innovation

• Understand your business. There is always room
  for improvement.
• Get your Executives buy-in by communicating
  with them.
• Communicate the innovation results to your
  Enterprise.
• Always consider alternatives to your ideas
  because those are the opportunity costs.
• Aim high. Do not put any boundaries around your
  ideas.

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Coca Cola Enterprises In recent years

• Simplify our software portfolio. (pick a vendor
  for each category)
• Going into hosted platform.
• Encourage innovation by replacing support
• Work with vendors and take advantage of their
  strength
• Enhance collaboration and communication.
• SOA mindset

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Enterprise Innovation
Insanity doing the same thing over and over
again and expecting different results. Albert
Einstein
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Question/Comments????????

References 60 Seconds guide to innovation
Colin A. White, Enterprise Architect. What every
enterprise Architects need to know about Workflow
and BPM Michael zur Muehlen, Ph.D., Stevens
institute of Technology.