The Continuous Improvement Process

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The Continuous Improvement Process

• P-D-C-A

Strive to Improve
2
Plan Do Check - Act
P-D-C-A
PLAN
1. Identify the customers needs, and
concerns and expectations 2. Select
opportunities for improvement 3. Define the
problems 4. Collect meaningful data 5.
Identify root causes of problems 6. Develop
appropriate solutions 7. Develop an
improvement plan
3
Continuous Improvement Cycle
P-D-C-A

• Use the PDCA cycle to achieve process stability
  and improve process capability.
• Use Quality Systems to Lock-in improvement.

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The QMAG way
P-D-C-A
5
The QMAG way
P-D-C-A