eHealth Portal Information

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eHealth Portal Information

• Registration
• Logging In
• Portal Components
• Administrative Functions
• Inviting New Users
• Requesting and Adding New Applications
• Helpdesk and Support

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Invitation Email
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Data Entry Screens (3 Steps)
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Confirmation Page
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Login Screen
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Password Reset Tool
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Portal Components

• Main Page
• My Communities
• Secure Applications
• Links
• Messages and Directed Communications
• Message Center
• Secure File Exchange
• Directed Communications
• Custom Tabs and Views

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Main Portal Page
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Secure Applications - SSO
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Message Center
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Message Center
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Message Center
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Secure File Exchange
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Secure File Exchange Viewing File
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Directed Communications (Home)
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Directed Communications Tab
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Directed Communications Email Notification Setup
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Adding a Tab
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Adding a Tab - Configuration
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Administrative Functions

• Side Navigation Bar Quick Tip
• Inviting New Users
• Managing Roles
• Requesting and Adding New Applications

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Quick Tip Show Side Navigation
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Main Administration Page
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Inviting Users
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Inviting Users Data Entry
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Inviting Users Request Services
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Managing Roles
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Managing Roles
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Requesting Service Packages Organizational Level
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Requesting Service Packages Organizational Level
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Granting Application AccessIndividual Users
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Granting Application AccessIndividual Users
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Granting Application AccessIndividual Users
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Granting Application AccessIndividual Users
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Granting Application AccessIndividual Users
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Granting Application AccessIndividual Users
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Helpdesk and Support

• Online Password Reset Tool
• Account Lockouts
• Self-Service Support Page
• Knowledge Center Tutorials
• FAQs
• Helpdesk (888-820-0347)

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Password Reset Online Tool
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Account Lockouts

• Security Measure Prevents Password Guessing
• 5 Unsuccessful Login Attempts in 5 Minutes
• Account Owner (User) Must Unlock
• Online Tool using Security Questions
• Helpdesk
• If Unavailable, Call Helpdesk (888-820-0347)

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Self-Service Support Page
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Self-Service Support Page
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Helpdesk

• 888-820-0347
• Available for Immediate Support from 7a 6p
  Central Time
• After Hours Support
• Critical Issues Escalated Immediately
• Report Troubles (Next Business Day Resolution)

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Questions?
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