Cisco 794060 Multi Line Phone

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Cisco 7940/60 Multi Line Phone
Model 7940
Model 7960
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Agenda

• Overview
• Features
• Resources
• Basic Usage
• Adjusting the volume
• Making a call
• Answering a call
• Holding a call
• Redial

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Agenda (contd)

• Advanced Usage
• Transfer a call
• Call forwarding
• Conference Calls
• Call Park
• Call Pickup
• Phone Settings
• Services
• Directories
• Voicemail

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Overview

• Why Voice-over IP Telephony?
• Cost savings to the university over replacing
  traditional copper wiring based
  alternativesCheaper to install, cheaper to
  operate, improved redundancy, improved support
• Ability to stay in step with technological
  advancements in the realm of telecommunicationse.
  g. video conferencing.
• It is NOT a traditional phone!!
• It is a COMPUTER that has phone functionality
• Multiple phone lines (2 or 6)
• Each line can handle up to 6 calls simultaneously
• Pixel-based display
• Caller-ID
• Access to additional phone features
• Soft key functions

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Overview -- Features

• Advanced Features
• Call
• Transfer
• Forwarding
• Parking
• Pickup
• Soft Keys keys that change labels based on
  context
• Built-in four-way Conference Calling
• Direct access to voicemail
• Voicemail indicator light

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Overview -- Features

• Directories
• Campus Phone Directory
• UMR Department Directory
• Missed Calls
• Received Calls
• Placed Calls
• Other Services
• IT Announcements

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Overview -- Resources

• Telecommunications Website
• http//campus.umr.edu/it/telecom
• IP Telephony Documentation
• http//campus.umr.edu/it/telecom/IPTelephonyDocs
• Web-based Voicemail System
• http//voicemail.umr.edu/ciscopca/
• Programming Phone Features
• http//ccmuser.umr.edu/ccmuser/

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BASIC USAGE FUNCTIONS
CHOOSE ONE

• Volume Control Ring
• Volume Control Handset
• Place a Call
• Answer a Call
• End a Call
• Hold a Call
• Mute a Call
• Redial
• ADVANCED USAGE FUNCTIONS

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BASIC USAGEVolume Control -- Ring

• Press the - button to decrease the volume of the
  ring
• Press the button to increase volume of the ring

VOLUME CONTROL
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BASIC USAGEVolume Control -- Handset

• Hold the receiver to your ear, press or
  volume button to adjust the volume
• Press Save soft key
• The handset/speaker volume has been reset

SOFT KEYS
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BASIC USAGEPlace a Call

• 4 ways to place a call
• Pick up the handset OR
• Press an available line button to begin to make
  the call OR
• Press the SPEAKER button OR
• Press the NewCall soft key
• Once you hear the dial tone you may dial the
  telephone number
• Internal Extension -- Dial the extension
• External call -- Dial 3 telephone number
• Applies to both local and long distance external
  numbers
• After you press the 3 (for an outside line) you
  will hear a slightly different dial tone
  (indicating the outside line)

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BASIC USAGEAnswer a Call

• If Line 1 is ringing, pick up the handset and
  you will be automatically connected to the call
• If any other line is ringing, lift up the handset
  (or press the SPEAKER button) and press the
  Answer soft key, OR press the line button next to
  the ringing line

LINE 2 BUTTON
SPEAKER BUTTON
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BASIC USAGEEnd a Call

• Hang up the handset OR
• Press the SPEAKER button OR
• Press the EndCall soft key and hang up

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BASIC USAGEHold a Call

• While on the call, press the Hold soft key
• To return to a call, press the Resume soft key
• If multiple calls are on hold, select the Line
  Button

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BASIC USAGEMute a Call

• Press the MUTE button to prevent the party from
  hearing you although you can hear them
• MUTE button lights up
• To deactivate the mute feature and resume the
  call, press the MUTE button again
• MUTE button goes dark

MUTE BUTTON
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BASIC USAGERedial

• Lift the handset and press the Redial soft key or
• Press the Redial soft key to simultaneously
  activate the speaker and redial the last number
  called.

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ADVANCED USAGE FUNCTIONS
CHOOSE ONE

• Transfer a Call
• Forward All Calls
• Conference Calls
• Call Park
• Call Pickup
• Phone Settings
• Services
• Directories
• Voicemail
• BASIC USAGE FUNCTIONS

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ADVANCED USAGETransfer a Call

• While on the call, press the Transfer soft key
  (this places the caller on hold)
• Dial the extension number of the party you are
  transferring the call to
• When the party answers, announce the call and
  press the Transfer soft key again
• If the party refuses the call and hangs up, press
  the Resume soft key to return to the original
  call
• If the phone rings without an answer, press the
  EndCall button, then press the Resume soft key to
  return to the original call

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ADVANCED USAGEForward All Calls

• Press the CFwdALL soft key (you will hear two
  beeps)
• Dial the extension (on campus) or 3 telephone
  number (off campus) to which all calls will be
  forwarded
• A flashing right arrow will appear on the LCD
  display next to the line number that has been
  forwarded

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ADVANCED USAGECancel Forward All Calls

• Press the CFwdAll soft key (you will hear two
  beeps)
• The flashing right arrow on the LCD display will
  disappear indicating that Forward All Calls has
  been deactivated

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ADVANCED USAGEConference Calls

• While you are already on a call
• Press the More soft key and then press the Confrn
  soft key (this will automatically select a new
  line and place the other party on hold)
• Dial the extension or 3 the telephone number of
  another party
• When the party answers, press the Confrn soft key
  again and the party will be added to the
  conference call
• Repeat steps 1 through 3 to add additional
  parties to the conference call
• Four person maximum

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ADVANCED USAGEConference call options

• To place a conference call on hold, press the
  Hold soft key (the other parties can talk among
  themselves but they cannot hear you)
• Hold function allows caller on hold to listen to
  KUMRNOT recommended for conference calls!
• To place a conference call on speakerphone, press
  the SPEAKER button
• To mute a conference call on speakerphone, press
  the MUTE button to turn off the microphone
• To return to the conference call, simply pick up
  the handset

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ADVANCED USAGECall Park

• While on the call, press the more soft key until
  the Park tab appears on the LCD display
• Press the Park soft key (the LCD display will
  show the number to which the call is parked)
• Note the Call Park number
• Hang up the handset
• From any Cisco phone, dial the Call Park number
  to which the call was parked

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ADVANCED USAGECall Pickup

• When the phone rings at an extension within your
  call pickup group
• Pick-up the handset
• Press the more key one time
• Press the PickUp key
• The call to be picked up will begin to ring on
  your phone
• Press the Answer key and you will be connected to
  the call

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ADVANCED USAGEPhone Settings

• Press the SETTINGS button
• Use the SCROLL button to select an option from
  the following list
• Contrast
• Ring Type
• Network Configuration
• Model Information
• Status
• Press Select soft key to go to that settings
  configuration menu

SETTINGS BUTTON
Not configurable by end user
SCROLL BUTTON
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ADVANCED USAGEPhone Settings (cont.)

• Contrast
• Press the Down or Up soft key to change the
  visual contrast of the LCD display
• Press the Ok soft key to confirm the change or
  the Cancel soft key to exit without saving change
• Ring Type
• Use the SCROLL button to select a ring type
• Press Play soft key to hear the sound of that
  ring type
• Press Ok soft key to confirm and save your
  selection or Cancel soft key to exit without
  saving

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ADVANCED USAGEServices

• Press the SERVICES button
• Use the SCROLL button to select an option from
  the following list
• UMR Dept Directory
• UMR Phone Directory
• IT Announcements Information regarding
  IT-related activitiesdelivered to your phone!
• Press the Select soft key to go to that service

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ADVANCED USAGEServices (contd)

• UMR Dept Directory
• Use the number pad to enter the name of the
  department
• Press the Submit soft key to lookup the
  departments number
• Each number corresponds to 3-4 letters, so you
  will need to press the number more than once for
  most letters
• E.g. ECON ? Press 33-222-666-6 to get E-C-O-N
• Returns Economics Finance 4800
• Press the Dial soft key to dial that number
  automatically

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ADVANCED USAGEServices (contd)

• UMR Phone Directory
• Enter the last name (whole or in part) of the
  individual using the number pad
• Press the Submit soft key to look up an
  individual
• Each number corresponds to 3-4 letters, so you
  will need to press the number more than once for
  most letters
• E.g. DEW ? Press 3-33-9 to get D-E-W
• Returns 1 or more names starting with DEW and
  their numbers
• Use the SCROLL button to select the name/number
  you want
• Press the Dial soft key to dial that number
  automatically

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ADVANCED USAGEDirectories

• Press the DIRECTORIES button
• Use the SCROLL button to select the Directory you
  want to view
• Press the Select soft key to choose an option
  from the following list of available directories
• Missed Calls
• Received Calls
• Placed Calls

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ADVANCED USAGEDirectories (contd)

• Missed Calls calls that you were not available
  to answer
• Use the SCROLL button to select a missed call
• Up to 24 missed calls can be stored on the phone
• Press the Dial soft key to dial the number
• Off-campus phone numbers may require you to press
  the EditDial soft key in order to insert a 3 in
  front of the number before dialing
• Press the Delete soft key to remove the call from
  your missed call list

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ADVANCED USAGEDirectories (contd)

• Received Calls answered calls
• Use the SCROLL button to select a received call
• Up to 24 received calls can be stored on the
  phone
• Press the Dial soft key to dial the number
• Off-campus phone numbers may require you to press
  the EditDial soft key in order to insert a 3 in
  front of the number before dialing
• Press the Delete soft key to remove the call from
  your received call list

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ADVANCED USAGEDirectories (contd)

• Placed Calls calls you initiated
• Use the SCROLL button to select a placed call
• Up to 24 placed calls can be stored on the phone
• Press the Dial soft key to dial the number
• Off-campus phone numbers may require you to press
  the EditDial soft key in order to insert a 3 in
  front of the number before dialing
• Press the Delete soft key to remove the call from
  your placed call list

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ADVANCED USAGEVoicemail

• Unified Messaging
• Integrates traditional voicemail storage with
  Exchange email storage
• Messages show up in your Exchange Inbox and your
  phones voicemail indicator light
• Can hear voicemail from either location email
  or phone
• Remove voicemail through phone removes it from
  Inbox
• Remove voicemail from Inbox removes voicemail
  from phone

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ADVANCED USAGEVoicemail (contd)
Message shows up in Exchange Inbox and on IP Phone
Incoming voicemail message is placed on server
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ADVANCED USAGEVoicemail (contd)
Message in Exchange Inbox and on IP Phone
Remove message from Phone, removes it from
server, which removes it from Exchange as well
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ADVANCED USAGEVoicemail (contd)
Message in Exchange Inbox and on IP Phone
Remove message from Inbox, removes it from
server, which removes it from Phone as well
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ADVANCED USAGEVoicemail Set Up

• Set up Voicemail for the first time
• Press the MESSAGES button
• Record your Recorded Name, Personal Greeting and
  change your Passcode
• Follow the voice prompts all the way through to
  the end
• default passcode for voicemail is 3414841
• Change this passcode ASAP, new passcodes must
  be at least six digits

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ADVANCED USAGEVoicemail Check Messages

• To check your voicemail messages
• Press the MESSAGES button on your phone
• Enter your passcode after the prompt
• Press 1 to hear your messages

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ADVANCED USAGE Check Voice Mail from an
outside line

• Dial the Voice Mail Number (341-7999)
• Press the key
• At the enter your id number prompt, enter your
  telephone extension number
• Press the key
• Enter your passcode

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ADVANCED USAGEVoicemail Unity Express

• While on an established call, press the Transfer
  key
• Press the Key
• Dial the telephone extension number
• Press the Transfer Key

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More Information
campus.umr.edu/it/telecom
Fin