Cisco Voiceover IP Telephony

1
Cisco Voice-over IP Telephony
Model 7911
Model 7941
Model 7961
2
Overview

• Why Voice-over IP Telephony?
• Cost savings to the university over replacing
  traditional copper wiring based
  alternativesCheaper to install, cheaper to
  operate, improved redundancy, improved support
• Ability to stay in step with technological
  advancements in the realm of telecommunicationse.
  g. video conferencing.
• It is NOT a traditional phone!!
• It is a COMPUTER that has phone functionality
• Single or multiple phone lines
• Model 7911 1 line only can still handle 6
  calls simultaneously
• Model 7940/41 2 lines 6 calls per line
• Model 7960/61 6 lines 6 calls per line
• Pixel-based display
• Caller-ID
• Access to additional phone features
• Soft key functions

3
Overview -- Features

• Advanced Features
• Call
• Transfer
• Forwarding
• Parking
• Pickup
• Soft Keys keys that change labels based on
  context
• Built-in four-way Conference Calling
• Direct access to voicemail
• Voicemail indicator light

4
Overview -- Features

• Directories
• Missed Calls
• Received Calls
• Placed Calls
• Other Services
• Missouri ST Departments
• Missouri ST Telephones

5
Overview -- Resources

• Telecommunications Website
• http//helpdesk.mst.edu/facultystaff/telecom/
• Web-based Voicemail System
• http//voicemail.mst.edu
• Programming Phone Features
• http//ccmuser.mst.edu

6
BASIC USAGE FUNCTIONS

• Place a Call
• Volume Control Ring
• Volume Control Handset
• Answer a Call
• End a Call
• Hold a Call
• Mute a Call
• Redial
• ADVANCED USAGE FUNCTIONS

7
BASIC USAGEVolume Control -- Ring

• Press the - button to decrease the volume of the
  ring
• Press the button to increase volume of the ring

• Press the button next to the handset to
  decrease the volume of the ring
• Press the button next to the handset to
  increase volume of the ring

VOLUME CONTROL
8
BASIC USAGEVolume Control -- Handset

• Hold the receiver to your ear, press or
  volume button to adjust the volume
• Press Save soft key
• The handset/speaker volume has been reset

• Hold the receiver to your ear, press or
  volume button next to the handset to adjust the
  volume
• Press Save soft key
• The handset/speaker volume has been reset

SOFT KEYS
9
BASIC USAGEPlace a Call

• 4 ways to place a call
• Pick up the handset OR
• Press the NewCall soft key OR
• Press an available line button to begin to make
  the call OR
• Press the SPEAKER button
• Once you hear the dial tone you may dial the
  telephone number
• Internal Extension -- Dial the extension
• External call -- Dial 3 telephone number
• Applies to both local and long distance external
  numbers
• After you press the 3 (for an outside line) you
  will hear a slightly different dial tone
  (indicating the outside line)

• Pick up the handset OR
• Press the NewCall soft key
• Once you hear the dial tone you may dial the
  telephone number
• Internal Extension -- Dial the extension
• External call -- Dial 3 telephone number
• Applies to both local and long distance external
  numbers
• After you press the 3 (for an outside line) you
  will hear a slightly different dial tone
  (indicating the outside line)

10
BASIC USAGEAnswer a Call

• If Line 1 is ringing, pick up the handset and
  you will be automatically connected to the call
• If any other line is ringing, lift up the handset
  (or press the SPEAKER button) and press the
  Answer soft key, OR press the line button next to
  the ringing line

• Lift up the handset OR
• Lift up the handset and press the Answer soft key

LINE 2 BUTTON
SPEAKER BUTTON
11
BASIC USAGEEnd a Call

• Hang up the handset OR
• Press the EndCall soft key and hang up OR
• Press the SPEAKER button

• Hang up the handset OR
• Press the EndCall soft key and hang up

12
BASIC USAGEHold a Call

• While on the call, press the Hold soft key
• To return to a call, press the Resume soft key
• If multiple calls are on hold, select the Line
  Button

• While on the call, press the HOLD button
• Button lights up when call is on hold
• To return to a call, press the HOLD button again
• Button goes dark

HOLD BUTTON
13
BASIC USAGEMute a Call

• Press the MUTE button to prevent the party from
  hearing you although you can hear them
• MUTE button lights up
• To deactivate the mute feature and resume the
  call, press the MUTE button again
• MUTE button goes dark

MUTE BUTTON
14
BASIC USAGERedial

• Lift the handset and press the Redial soft key or
• Press the Redial soft key to simultaneously
  activate the speaker and redial the last number
  called.

15
ADVANCED USAGE FUNCTIONS
CHOOSE ONE

• Transfer a Call
• Forward All Calls
• Conference Calls
• Call Park
• Call Pickup
• Phone Settings
• Services
• Directories
• Voicemail
• BASIC USAGE FUNCTIONS

16
ADVANCED USAGETransfer a Call

• While on the call, press the Transfer soft key
  (this places the caller on hold)
• Dial the extension number of the party you are
  transferring the call to
• When the party answers, announce the call and
  press the Transfer soft key again
• If the party refuses the call and hangs up, press
  the Resume soft key to return to the original
  call
• If the phone rings without an answer, press the
  EndCall button, then press the Resume soft key to
  return to the original call

17
ADVANCED USAGEForward All Calls

• Press the CFwdALL soft key (you will hear two
  beeps)
• Dial the extension (on campus) or 3 telephone
  number (off campus) to which all calls will be
  forwarded
• A flashing right arrow will appear on the LCD
  display next to the line number that has been
  forwarded

1 of 2
18
ADVANCED USAGECancel Forward All Calls

• Press the CFwdAll soft key (you will hear two
  beeps)
• The flashing right arrow on the LCD display will
  disappear indicating that Forward All Calls has
  been deactivated

19
ADVANCED USAGEConference Calls

• While you are already on a call
• Press the More soft key and then press the Confrn
  soft key (this will automatically initiate a new
  call and place the other party on hold)
• Dial the extension or 3 the telephone number of
  another party
• When the party answers, press the Confrn soft key
  again and the party will be added to the
  conference call
• Repeat steps 1 through 3 to add additional
  parties to the conference call
• Four person maximum

1 of 2
20
ADVANCED USAGEConference call options

• To place a conference call on hold, press the
  Hold soft key (the other parties can talk among
  themselves but they cannot hear you)
• Hold function allows caller on hold to listen to
  KMSTNOT recommended for conference calls!
• To place a conference call on speakerphone, press
  the SPEAKER button
• To mute a conference call on speakerphone, press
  the MUTE button to turn off the microphone
• To return to the conference call, simply pick up
  the handset

• To place a conference call on hold, press the
  HOLD button (the other parties can talk among
  themselves but they cannot hear you)
• HOLD function allows caller on hold to listen to
  KMSTNOT recommended for conference calls!
• To monitor a conference call on speaker, press
  the Monitor soft key and hang up the handset.
• To return to the conference call, simply pick up
  the handset.

21
ADVANCED USAGECall Park

• While on the call, press the more soft key until
  the Park tab appears on the LCD display
• Press the Park soft key (the LCD display will
  show the number to which the call is parked)
• Note the Call Park number
• Hang up the handset
• From any Cisco phone, dial the Call Park number
  to which the call was parked

22
ADVANCED USAGECall Pickup

• When the phone rings at an extension within your
  call pickup group
• Pick-up the handset
• Press the more key one time
• Press the PickUp key
• The call to be picked up will begin to ring on
  your phone
• Press the Answer key and you will be connected to
  the call

23
ADVANCED USAGEServices

• Press the SERVICES button
• Use the SCROLL button to select Services option
  on the Settings Menu
• Press the Select soft key to display the list of
  services available
• Missouri ST Departments
• Missouri ST Telephones
• Use the SCROLL button to choose the service you
  want
• Press the Select soft key to go to that service

• Press the SERVICES button
• Use the SCROLL button to select an option from
  the following list
• Missouri ST Departments
• Missouri ST Telephones
• Press the Select soft key to go to that service

1 of 3
24
ADVANCED USAGEServices (contd)

• Missouri ST Departments Directory
• Use the number pad to enter the name of the
  department
• Press the Submit soft key to lookup the
  departments number
• Each number corresponds to 3-4 letters, so you
  will need to press the number more than once for
  most letters
• E.g. ECON ? Press 33-222-666-6 to get E-C-O-N
• Returns Economics Finance 4800
• Press the Dial soft key to dial that number
  automatically

2 of 3
25
ADVANCED USAGEServices (contd)

• Missouri ST Telephones Directory
• Enter the last name (whole or in part) of the
  individual using the number pad
• Press the Submit soft key to look up an
  individual
• Each number corresponds to 3-4 letters, so you
  will need to press the number more than once for
  most letters
• E.g. DEW ? Press 3-33-9 to get D-E-W
• Returns 1 or more names starting with DEW and
  their numbers
• Use the SCROLL button to select the name/number
  you want
• Press the Dial soft key to dial that number
  automatically

26
ADVANCED USAGEDirectories

• Press the SERVICES button to view a list of
  services
• Use the SCROLL button to select the Directories
  option
• Press the Select soft key to view a list of
  available directories
• Missed Calls
• Received Calls
• Placed Calls
• Speed Dial configured through web application
  visit http//helpdesk.mst.edu/facultystaff/telecom
  for more information

• Press the DIRECTORIES button
• Use the SCROLL button to select the Directory you
  want to view
• Press the Select soft key to choose an option
  from the following list of available directories
• Missed Calls
• Received Calls
• Placed Calls

1 of 4
27
ADVANCED USAGEDirectories (contd)

• Missed Calls calls that you were not available
  to answer
• Use the SCROLL button to select a missed call
• Up to 32 missed calls can be stored on the phone
• Press the Dial soft key to dial the number
• Off-campus phone numbers may require you to press
  the EditDial soft key in order to insert a 3 in
  front of the number before dialing
• Press the Delete soft key to remove the call from
  your missed call list

2 of 4
28
ADVANCED USAGEDirectories (contd)

• Received Calls answered calls
• Use the SCROLL button to select a received call
• Up to 32 received calls can be stored on the
  phone
• Press the Dial soft key to dial the number
• Off-campus phone numbers may require you to press
  the EditDial soft key in order to insert a 3 in
  front of the number before dialing
• Press the Delete soft key to remove the call from
  your received call list

3 of 4
29
ADVANCED USAGEDirectories (contd)

• Placed Calls calls you initiated
• Use the SCROLL button to select a placed call
• Up to 32 placed calls can be stored on the phone
• Press the Dial soft key to dial the number
• Off-campus phone numbers may require you to press
  the EditDial soft key in order to insert a 3 in
  front of the number before dialing
• Press the Delete soft key to remove the call from
  your placed call list

30
ADVANCED USAGEVoicemail

• Unified Messaging
• Integrates traditional voicemail storage with
  Exchange email storage
• Messages show up in your Exchange Inbox and your
  phones voicemail indicator light
• Can hear voicemail from either location email
  or phone
• Remove voicemail through phone removes it from
  Inbox
• Remove voicemail from Inbox removes voicemail
  from phone

1 of 6
31
ADVANCED USAGEVoicemail (contd)
Message shows up in Exchange Inbox and on IP Phone
Incoming voicemail message is placed on server
2 of 6
32
ADVANCED USAGEVoicemail (contd)
Message in Exchange Inbox and on IP Phone
Remove message from Phone, removes it from
server, which removes it from Exchange as well
2 of 6
33
ADVANCED USAGEVoicemail (contd)
Message in Exchange Inbox and on IP Phone
Remove message from Inbox, removes it from
server, which removes it from Phone as well
2 of 6
34
ADVANCED USAGEVoicemail Set Up

• Set up Voicemail for the first time
• Press the Message soft key
• Record your Recorded Name, Personal Greeting and
  change your Passcode
• Follow the voice prompts all the way through to
  the end
• default passcode for voicemail is 3414841
• Change this passcode ASAP, new passcodes must
  be at least six digits

• Set up Voicemail for the first time
• Press the MESSAGES button
• Record your Recorded Name, Personal Greeting and
  change your Passcode
• Follow the voice prompts all the way through to
  the end
• default passcode for voicemail is 3414841
• Change this passcode ASAP, new passcodes must
  be at least six digits

3 of 6
35
ADVANCED USAGEVoicemail Check Messages

• To check your voicemail messages
• Press the MESSAGES button on your phone
• Enter your passcode after the prompt
• Press 1 to hear your messages

• To check your voicemail messages
• Press the Message soft key on your phone
• Enter your passcode after the prompt
• Press 1 to hear your messages

4 of 6
36
ADVANCED USAGE Check Voice Mail from an
outside line

• Dial the Voice Mail Number (341-7999)
• At the enter your id number prompt, enter your
  telephone extension number
• Press the key
• Enter your passcode
• Press the key

5 of 6
37
ADVANCED USAGEVoicemail Unity Express

• While on an established call, press the Transfer
  soft key
• Press the key
• Dial the telephone extension number
• Press the Transfer soft key again

38
More Information
helpdesk.mst.edu/facultystaff/telecom
Fin