SubFinder and the Substitute Teacher...

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SubFinder and the Substitute Teacher...
substituting just got a whole lot easier!
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SubFinder Substitute Training Topics

• System Overview
• Benefits to Substitutes
• Substitute Registration
• Job Numbers
• When SubFinder Calls you
• When You Call SubFinder
• Points to Remember
• Questions and Answers

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What is SubFinder?

• SubFinder is an Automated Voice Response System.
• Employees Administrators report absences via
  touch-tone phones.
• SubFinder will use both position matching (Skill
  List) and employee / administrator input. to fill
  absences / jobs.

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How Does it Benefit You?

• There is a potential for more jobs.
• You can tell SubFinder when you want to work.
• (The days of the week you can work, as a general
  rule).
• You can be proactive and job shop. There is the
  potential for more jobs, particularly for new
  substitutes, since SubFinder is completely
  unbiased in its selection process.

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Setting Your Schedule...

• You can tell SubFinder the days or date ranges
  that you are unavailable.
• You may also set days or date ranges when you do
  not wish to receive any calls using the Do Not
  Disturb feature.
• You also have the ability to review the jobs that
  youve accepted, 24 hours/day, 7 days/week.
• Please have a calendar readily accessible when
  utilizing the SubFinder system. This will ensure
  you have an accurate record of your schedule.

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Substitute Registration

• You will access SubFinder using your PIN number.
  (Typically your SSN) You will also be assigned a
  system generated number which is referred to as
  your ID Number.
• When you register you will Record your name,
  review your personal information. Verify your
  phone number and days you are available.
  

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The First Time You Call...

• Using a touch-tone phone, call SubFinder at
  SubFinder main number goes here.
• SubFinder will identify itself and ask you to
  enter your PIN (Personal Identification Number)
  followed by the key. Typically, your PIN will
  be your Social Security Number. Enter your PIN
  using the touch pad of your telephone.

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Recording Your Name...

• Once you have entered your PIN and pressed the
  key, SubFinder will acknowledge that this is the
  first time you have called and ask you to voice
  your name. Please say your name clearly, as you
  want it to be heard by other people using the
  system. When you are done speaking, press the
  key.

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Reviewing Your Recording...

• After pressing the key, SubFinder will play
  your recorded name back to you for verification.
  If it is correct, press 1. If you want to
  re-record your name, press 2 and repeat this step
  again.

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Reviewing Personal Information and Availability...

• Once you have recorded your name and accepted it,
  SubFinder will play your Main Menu. Please
  choose the option To Review Personal Information.
  Pay particular attention to options
• 1 To Review Your Phone Number and
• 3 To Review the Days of the Week You are
  Available to Work.

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Changing Your Personal Information...

• If any of your personal information is incorrect,
  you may change it by following SubFinders
  instructions. For further information, please
  refer to your Substitute Reference Card.

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Its That Quick and Easy...

• Congratulations, you are now registered.

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Job Numbers

• Each absence successfully reported is assigned a
  job number.
• You will receive the same job number when you
  successfully accept the job.
• Absence reports use job numbers for reference.
• Jobs must be accessed by job number for review
  and cancellation.
• MAKE SURE YOU TAKE NOTE OF YOUR JOB NUMBER.

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When SubFinder Calls You To Offer a Job...

• You may listen to the job more than one time.
• You could receive more than one call during a
  specific calling period.
• SubFinder will also call to Cancel a Job.

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Listening to the Job Offer...

• SubFinder will call and ask for your PIN followed
  by the pound sign (), or press star () if you
  do not wish to receive any more calls during this
  calling period.
• If you chose to enter your PIN, followed by the
  pound sign SubFinder will describe an available
  job.
• To hear special instructions Press 1
• To hear the itinerant schedule Press 2
• To continue Press 5

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Accept or Reject the Job Offer...

• Once you press 5
• To accept the job Press 1
• To hear the job again Press 2
• To reject the job Press 9

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After You Accept the Job Offer...

• If you press 1 to accept the job, SubFinder will
  play the job information again and give you a JOB
  NUMBER. You will be given some of these options
  as well
• To hear special instructions Press 1
• To hear the itinerant schedule Press 2
• To hear directions to the site Press 3
• To continue Press 5

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Listening to Additional Information Pertaining to
the Job...

• If you press 2 or 3, the appropriate information
  will be provided. If you press 5, you will be
  given two options.
• To hear the job again Press 2
• To end this call Press 9

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When SubFinder Calls You To Cancel a Job...

• When a job has been canceled, SubFinder will call
  you with notification. You will hear This is
  notification of a job cancellation. Enter your
  PIN followed by the pound sign ().
• SubFinder will play the information for the job
  that has been canceled, including the job number.
• To acknowledge the cancellation Press 1
• To hear the cancellation again Press 2

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When You Call SubFinder You Can...

• Review current assignments, including the details
  of each job.
• Review available jobs, use this option to be
  proactive in your job search.
• Cancel a job. You should cancel as soon as
  possible.

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Review Current Assignments

• From the Main Menu Press 1
• SubFinder will play your next scheduled
  assignment followed by some, if not all, of the
  following options.
• To hear special instructions Press 1
• To hear the itinerant schedule Press 2
• To hear directions to the site Press 3
• To continue Press 5

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Options During Review...

• If you press 5, you will be given these options.
• To hear the job details again Press 2
• To hear the next job Press 3
• To cancel this job Press 4
• To return to the Main Menu Press 9

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Canceling a Previously Accepted Job...

• If you press 4, SubFinder may ask for a reason
  for the cancellation. After listening to the
  reasons provided, select the appropriate reason
  followed by the pound sign (). SubFinder will
  repeat the reason.
• If correct Press 1
• If incorrect Press 2
• SubFinder will ask for confirmation of the
  cancellation.
• To confirm the cancel Press 1
• Otherwise Press 2

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Review Available Jobs

• From the Main Menu Press 2
• SubFinder will describe an available job, if
  any exist, followed by some or all of the
  following options
• To hear special instructions Press 1
• To hear the itinerant schedule Press 2
• To continue Press 5

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Accepting the Current Offer or Listening to the
Next...

• Once you press 5
• To accept the job Press 1
• To hear the job again Press 2
• To hear the next job Press 3
• To return to the Main Menu Press 9

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Listen for the Job Number...

• If you press 1 SubFinder will repeat the job
  information, followed by the JOB NUMBER.
• If you press 3 SubFinder will describe the
  next available job.

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To Cancel A Job

• From the Main Menu Press 3
• Enter the JOB NUMBER followed by the pound sign
  (). SubFinder will play the job information.
• To cancel this job Press 1
• To return to the Main Menu Press 9

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Cancellation Reasons...

• If you press 1 SubFinder may ask for a reason for
  the cancellation. After listening to the reasons
  provided, select the appropriate reason followed
  by the pound sign (). SubFinder will repeat the
  reason.
• If correct Press 1
• If incorrect Press 2

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Confirm the Cancellation...

• SubFinder will ask for confirmation of the
  cancellation.
• To confirm the cancel Press 1
• Otherwise Press 2

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Points to Remember

• SubFinder must be accessed using a touch-tone
  phone.
• Take your time and follow the narration.
• When accepting a job, ALWAYS wait for the job
  number before leaving the system.

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Points to Remember

• If you must cancel, do so as early as possible.
  (Parameters are set within the system) If you
  try to cancel after the deadline you will be
  instructed to call your administrator.
• Register as soon as possible!!! SubFinder can
  not offer you any jobs until you register.