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CTI solutions

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All solutions are compatible to be integrated in a complex solution such as ... Multi-Media Interface (different services contents, e.g. Voice, Data, Video, ... – PowerPoint PPT presentation

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Title: CTI solutions


1
CTI solutions
  • System SI2000

2
Dedicated CTI solutions
  • Attendant Dispatcher Terminals
  • Contact Center Server Clients
  • Voice Services Server
  • Fax Server
  • Conference Server
  • Notification Server
  • ServiceNode
  • ServerClient applications are multilingual/multiw
    riting supported
  • All solutions are compatible to be integrated in
    a complex solution such as Contact Center
  • All solutions except Attendant Dispatcher
    Terminals use the same HW and can share it

3
Attendant - Dispatcher Terminal
  • OS Windows 98/NT/2000 environment
  • Simple attendant procedures
  • Understandable call state indications
  • Different ways of dialing
  • Integrated dispatcher functionality
  • Call data recording
  • Hold and Retreive of Calls
  • Controlled Call Transfere
  • Chain Call Transfere
  • Splitting of Transfered Calls
  • Call Intrusion
  • Call Rewiev (unanswered, called, received)
  • Multilingual support
  • PBX, Corporate Network and Centrex environment
    support
  • Standalone application
  • Attendant Groups
  • LH or ACD distribution
  • LSD by SI2000 or DSD Server

4
Contact Center
  • IP and ISDN Contact Center
  • Multilingual Support
  • Addaptable to user Contact Center Actions
  • Voice, Fax and e-Mail Actions Support
  • Work Flow Support
  • Remote Agent and Outsourced Contact Center
    Support

5
Fax Server
  • Receiving Transmiting of Fax messages
  • Arhiving and documentation of Fax Messages
  • Merging of Fax Messages
  • Standard Fax support
  • Support of
  • Standard F3 Fax format
  • Fax from computer applications (e.g. MS Office)
  • Standard PC I/O devices (printer, scanner)

6
Conference Server
  • 2 simultaneous 30 user conferences.
  • Organization and manipulation of add-on
    conference
  • Autonomous joining to the conference
  • Chat conferences
  • Conference status raporting
  • On-line
  • To raport files
  • To e-mail address
  • Different voice modes
  • Simplex
  • Duplex
  • dynamicaly changed on moderator command after the
    users DTMF request

7
Notification Services Server
  • Simple managing of notification sessions
  • Different simoultaneous notification sessions
  • Different way of notification status registration
  • Simple notification sessions editing
  • Integration of IVR, DTMF PIN code
  • Different priorities (session, user, ...)
  • Different possible notifications
  • Bussines conference convocation
  • Announcement to the Manager at a certain time
  • Hotel Wake Up service
  • Alarm Call
  • Alarm Call with confirmation

8
Service Node SI2000 (1)
  • Integrated Announcement System
  • Replacing the System Tones
  • Announcements, Greetings Informations
  • Simple IVR scenario definition
  • Usage in Prepaid Server user dialogs
  • Prepaid Server
  • Replacing Payphone in public and dedicated
    networks
  • Call Cost Control in PBX
  • Unshure Payer control
  • Hotel applications
  • Mobile application

Premium Rate FreePhone
9
Service Node SI2000 (2)
  • Calidia
  • Integration of External CTI Services into the
    SI2000 switch
  • CompactPCI architecture
  • Internet access (easy, well proven, existing,
    not-expensive)
  • Multi-Media Interface (different services
    contents, e.g. Voice, Data, Video, ...)
  • Availability (any time, convinient for customer,
    speed, ...)
  • Open Architecture (many standard building blocks)
  • Any number of 3rd party suppliers
  • Easy to adapt and upgrade the needs as customers
    demands evolve
  • Fast time-to-market
  • Lower prices
  • Saves the investment
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