PUG November 2006

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PUG November 2006
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CMA Performance Issues

• We have seen sporadic changes in CMA performance
  since September.
• Some weeks are fast, others slow.
• We implemented advanced diagnostics and tracked
  the issue looking for data.
• Suspect Oracle Optimizer job is causing problems.
  It has been suspended to see if the situation
  changes.
• Goal is to keep CMA performance fast.

3
Teamsite Status

• Teamsite released a new version in October. We
  plan to test in January and upgrade in February.
  
• Support ends for our current product in March.
• Most visible feature of new version will be a
  much improved wysiwyg editor.
• Interwoven does not yet support IE7 for Teamsite
  and will not for our current version.
• They understand the importance of supporting IE 7
  and we have discussed with their management.
• We are hoping that their IE7 compatible version
  is ready in January so that we can test and
  deploy it directly from our current version.
• SSL for late November. (Sarah)

4
Administration Change

• We are expecting certain standard changes with
  the new administration
• Welcome modules
• Press release templates
• We will be doing proactive outreach to get your
  change data and will be communicating the
  process.
• Other changes?

5
CMA / CSS Change on 10/24/2006

• No major issues reported.
• Release notes summarized changes and known
  issues.
• We will be addressing many known issues in our
  December release.

6
CSS Change for NEW design

• We are targeting December 5 (evening) for
  deployment.
• Major visual design changes for all portalized
  content.
• Consists of Teamsite / CMA / CSS changes.
• We will have a Teamsite / CMA freeze on the
  evening of implementation similar to the October
  deployment.

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December Changes for CMA

• CMA generation changes to accommodate new design
  and fix issues with October deployment.
• When authors submit chunks from Teamsite, this
  will update all copies of the content at any
  agency using it.
• We are encoding HTML further with ampersand to
  improve accessibility.
• We are stripping out any leading slash enter in
  CMA on the terminal chunk line. This will be
  transparent to users but will prevent technical
  problems for us.

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New Design Mass.Gov Main
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Static Images

• We are developing them based on the
  specifications given.
• If you did not respond, we are using the existing
  images and putting the border around them.
• If we are using an existing image and you did not
  supply a higher resolution copy, I may be in
  touch.

Old
New
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Next Steps New Design

• We are finalizing CSS integration
• We will be doing extensive testing of all page
  types on all sites.
• We will be sending agencies links to review their
  sites in the TEST environment in about a week.
• Some minimal content updates will be needed
  (feature stories, pages with unique formatting)
• We will be asking for help with CMA testing.

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Banners and Color Schemes
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Statistics

• Our license for Pilot Hitlist is expiring.
• Cost to renew would be triple existing cost and
  beyond our budget range.
• We will be replacing Hitlist in December with two
  products
• Analog (open source)
• Clicktracks (commercial)
• Goal is to have better functionality at less cost.

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Analog

• Will provide raw analysis of logs.
• Nothing will be filtered.
• Strength is technical performance measurements
  files, bandwidth, traffic issue diagnostics.
• It will be able to give us an IA tree with number
  of pageviews for each category.
• Similar to Hitlist but with less measurements
  no use of visitor counts.

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Clicktracks

• Focus is on usability analysis
• Sophisticated analysis of logs and determination
  of visitor counts using referral data and
  existing session cookie information.
• Can see the percent of users clicking on links in
  each page.
• Can see changes over time.
• Can segment users internal / external, spiders
• Several installation methods.
• Simple reports browser based
• More advanced interactive interface thin
  client.
• Installed within Magnet only.

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Clicktracks sample