Youre Welcome

1
Youre Welcome

• London

2
Our role in Youre Welcome

• Government offices have responsibility for
  supporting Local Area to deliver the Government
  policy
• The Children and Learners division has specific
  responsibility to support the delivery of the
  Every Child Matters Agenda
• Our role is facilitate joint working at a
  regional level as well as with local stakeholders

3
What are the challenges for Londons Young
Peoples Health Services in London?

• Mobility Particularly affecting Children in
  Care, Homeless young people, teenage parents,
  travelling communities, refugees and
  unaccompanied minors trafficked young people.
• Narrowing the Gap
• How accessible are our health services for our
  diverse young people? Service need to taking into
  account diversity of sexuality, Ethnicity,
  Disability and Gender
• Risky Behaviour
• How do we encourage those young people least
  likely to attend a health
• service to access? How do we encourage
  services to see the
• whole young person?

4
A young peoples quality mark in London Why?

• To improve the health outcomes we need to improve
  the experiences of young people
• Young people report that when accessing health
  services they experience
• A lack of sensitivity
  
• A lack of confidentiality
• Feeling patronised

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What does Youre Welcome offer?

• Clearly branded services to support young people
  to navigate the system and access services
• Joined up working between Local Authorities and
  the PCT
• A common set of quality assurance criteria would
  provide a shared tool for joint commissioning,
  service and performance improvement
• Young people taking the lead on their involvement
  in health services ie. as young assessors,
  advisors and ambassadors
• Provides evidence for regulatory bodies such as
  OFSTED, Audit Commission and the Healthcare
  Commission leading to
• Improvements in health related outcomes for young
  people

6
Improving health outcomes for young people in
London

• Youre Welcome has worked in Pilot areas in
  London to
• Enable services to involve young people in design
• and delivery of services
• Incorporate young peoples experience of
  attending
• their services into strategic planning
• Encouraged a review of where and how young
• peoples services are delivered
• Enable services to look at developmental
• issues such as training, publicity, access,
  
• environment and treatment options

7
London Early Findings - Pilot areas tell us

• There is a wide variation in the quality and
  accessibility of young peoples services across
  the pilot areas in London
• About the importance of integrating health and
  childrens services
• About the importance of holistic care planning
  and clear pathways
• We need to consider the London resource to
  support services to meet Youre Welcome
• There is commitment and enthusiasm among
  professionals to reach out to young people and
  offer high quality support
• There is wide spread recognition that Youre
  Welcome can enable young people to be more
  involved in the design and delivery of their
  services

8
Londons Young People tell us

• They want to be engaged and consulted on service
  delivery and design
• They have clear ideas and are willing to tell us
  about what they want from services in terms of
  accessibility, environment, how they are treated
  and what they are offered
• Confidentiality is one of their primary concerns
  they want to see confidentiality policies and
  be told about them
• Opening times of services need to reflect times
  young people can physically
• access services
• They want services located near public transport
  but not where they may
• seen by members of the community
• They want to receive test results quickly
• They want staff to be friendly, approachable and
  discreet

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Where to now? Learning from Youre Welcome in
London

• How are you going to take up Youre Welcome in
  London?