Metro Transit INTELLIGENT TRANSPORTATION SYSTEMS ITS

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Metro TransitINTELLIGENT TRANSPORTATION
SYSTEMS (ITS)
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CUSTOMERBENEFITS
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Automated Trip Planning

• Customers may get personalized trip itineraries
  on the Internet at
  
• www.mymetrobus.com
• Metro information is available 24/7

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Automated Trip Plannerhttp//www.mymetrobus.com/
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Itinerary Choices
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Itinerary Results
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Real Time Schedule Information for Passengers

• Possibly added to Internet Trip Planner
• Possibility of additional digital information
  signs at major bus stops.
  
• Possible access via Cell Phone or PDA
• Possibility of Automated Telephone Response
  Technology

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Customer Travels to RecommendedBus Stop Location
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External Route Announcements

• Provide passengers with visual impairments
• the same information other customers have

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Customer Boards Bus and Pays Fare

• Fare box equipment accepts
• Cash fares
• Transfers magnetically encoded with expiration
  time
  
• Passes magnetically encoded with valid dates
• 10-Ride Cards automatically deducts rides
• One-Day Pass product may be purchased from
  Operator
  
• 2-4-6 Pass product may be purchased from
  Operator on Saturdays, Sundays Holidays
  
• Fare box equipment records
• Fare media by type (i.e., 31-Day, UW Employee,
  etc.)
  
• Fare media by expiration date
• Fare media by time of day and location.

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Internal Stop Announcements

• Both audio and visual internal stop
  announcements
  
• 1,090 bus stops have been programmed for internal
  announcements, representing approximately 50 of
  all Metro bus stops
  
• These announcements keep Metro in compliance with
  ADA and Transit Parking Commission policy
  
• Time and Date display added in Fall of 2006

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Digital Display Signs
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TRANSIT OPERATOR BENEFITS
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Transit Operator Benefits

• Single Point of login to Radio, Fare Box and
  Destination Sign.
  
• New Fare Box Equipment helps with fare and
  transfer validation
  
• Mobile Data Terminal provides operator schedule
  information as well as voice radio control and
  passenger messaging

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Mobile Data Terminal (MDT)
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Mobile Data Terminal (MDT)Fixed-Route
Paratransit

• Allows driver to send emergency signal to
  Dispatch
  
• Enables Driver and Dispatcher to have voice
  contact in emergency situations
  
• If warranted, Dispatcher can contact 9-1-1
• 9-1-1 can then communicate directly with Metro
  Driver

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Mobile Data Terminal (MDT)Fixed-Route
Paratransit

• Enables driver to make automated transfer
  requests
  
• Allows driver to receive text messages from
  Dispatch and then reply back to Dispatch
  
• Plays prerecorded informational messages

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OPERATIONS SUPERVISOR BENEFITS
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Mobile Data Terminal (MDT)Road Supervisor
Functions

• Controls the two-way radio
• Displays Metro Transit time date
• Displays driver fixed-route and paratransit
  schedule information
  
• Allows Supervisor to send and receive messages
  to/from Drivers Dispatch
  

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Mobile Data Terminal (MDT)Road Supervisor
Functions
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Operations Dispatch Terminal Dispatch Supervisor
Functions

• Controls the two-way radio
• Displays Metro Transit time date
• Displays driver fixed-route and paratransit
  schedule information
  
• Allows Dispatcher to send and receive messages
  to/from Drivers Road Supervisors
  

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Operations Dispatch Terminals Dispatch Supervisor
Functions
Fixed-Route
Paratransit
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Automatic Vehicle Location (AVL)

• 800 MHz Trunked Voice Radio System
• - Metro purchased new radio tower equipment
  that
  
• is being utilized by Metro, MPD, MFD other
  city agencies
  
• Vehicle Area Network
• - Every bus is equipped with a computer, MDT,
  Global Positioning
  
• Satellite (GPS) antenna/receiver
  and voice data radio
  
• - Metro facility has wireless Local Area Network
  (LAN) to
  
• constantly update buses with
  current route announcement data
  
• 2,034 Bus Stops Surveyed
• - Each bus stop had to be located by latitude
  longitude
  
• - Precise distance between each bus stop had to
  be recorded
  

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MAINTENANCESUPERVISOR BENEFITS
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ELECTRONIC TRANSMISSION OFENGINE PROBLEMS

• Maintenance Supervisors May Monitor
• Hot engines
• Low oil
• Transmission malfunctions

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AVL Map Application

• Maintenance Supervisors may
• use application to
• locate disabled buses
• communicate with Transit Operators

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METROS SERVICE DEVELOPMENT STAFF TEAM BENEFITS
forRoute Schedule Recommendations
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Automatic Passenger Counters (APCs)

• Infra-red Beams Provide Accurate
• Boarding Alighting Passenger Counts
• Beams are located in stairwell at front rear
  doors
  
• 40 fixed-route buses equipped with APCs are
  rotated throughout the route system every four
  days
  
• Information may be tracked to the bus stop
  location level for route schedule planning
  purposes
  
• Provides federally mandated ridership data

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AVL Playback Feature

• Used to evaluate the on-time performance of
  revenue service
  
• Provides Transit Scheduler with more accurate
  information to determine travel time between
  scheduled time points
  
• Playback Module is Extremely use for Passenger
  Complaint Resolution, especially schedule
  adherence issues.
  

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Fare Box Planning Data

• Used to evaluate passenger boardings
• by fare media type
• Provides Service Development Team with
  information to determine passenger boardings by
  route and time of day
  
• Provides more accurate means of reporting
  monthly ridership data
  

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TRANSIT PARTNER BENEFITS
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Fare Box Data

• Used to report unlimited-ride pass customer
  boardings
  
• for contracting partners
• Provides accurate pass usage data for program
  evaluation and billing purposes
  

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POLICY MAKER BENEFITS
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Improved Data forDecision Makers

• Metro staff is able to provide policy makers with
  more accurate data for purposes
  
• of considering
• Fare changes
• Route and schedule changes
• Transit unlimited-ride pass agreements