Its difficult to route' the request to the right Maintenanc

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Lawson EAM / SR

• Enterprise Asset Management / Service and Rental

Brian Dunks Senior Product Manager
brian.dunks_at_lawson.com
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Overview Lawson EAM for M3 Customers
Equipment Component Control
Preventive Maintenance
Work Order Management
Maintenance Performance and Costing
Third-party Maintenance Management
RCM / Diagnostics Management
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What Does Lawsons EAM Solution Do?

• Helps manage an assets technical information
• Provides options to track an assets movements
• Supports your scheduled / planned maintenance
  regime including statutory maintenance
  requirements
• Offers a quick maintenance work request feature,
  designed for anybody in your organization
• Provides a host of work estimation, scheduling
  and planning features
• Allows you to collects maintenance job history
• Provides statistical and costing information
  relating to your asset and maintenance teams
  performance
• Extensively integrated with other areas of M3
  including procurement, inventory, manufacturing
  and finacials

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What Benefits Can Lawsons EAM Solution Offer

• Improved asset availability and increased asset
  technical lifetime through an effective
  maintenance strategy
• Improved utilization from your maintenance
  resources through more effective planning
• Accurate, auditable information for internal,
  external and legal requirements
• Reduces your spending on maintenance spare parts
  replenishment by increasing the actual life of
  spare parts
• Long-term planning for spare parts requirements
  increases negotiation power and leads to better
  discounts or call-off agreements
• Proactive maintenance planning reduces
  expenditure on emergency purchasing

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Lawson Site Browser

• Features
• Explorer-style browser
• Extensive jumps to other Lawson M3 options
• Color identification for positions, equipment and
  spare parts
• indicator for additional levels
• Additional information indicators
• Default user start point
• User controlled explosion options

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Overview
Service / PMs
Normal Request
Emergency Request
Service Revisions

• Features
• Service / PM Management
• Work Requesting
• Emergency / Retro-work orders
• Authorization
• Estimation
• Planning
• Allocation
• Scheduling
• Feedback
• Approval
• Closure

Request Approval Planning
Work Orders
Feedback
Approve
Close
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Work Request Quick Entry Minimal Entry Format

• Features
• Fast, single screen for all work requests
• Automatic suggestion of service based on error
  codes
• User control over available fields including
  attributes such as view only, hidden and
  mandatory
• Defaults to save time
• Option to close request immediately after creation

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Work Request Quick Entry Additional Fields
Enabled

• Features
• Fast, single screen for all work requests
• Automatic suggestion of service based on error
  codes
• User control over available fields including
  attributes such as view only, hidden and
  mandatory
• Defaults to save time
• Option to close request immediately after creation

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Work Request Management Screen

• Features
• The work order request option provides- Work
  request approval- Estimation and resource
  allocation features- Budget versus estimated
  cost review- Long-term view of workload

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Work Order Management - Example

• Features
• Powerful online work order options allow work to
  be managed, rescheduled and reported back
• Using Lawson EAM panel versions, the users can
  decide which work order to display and how it
  should be sorted

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Developing an Effective Maintenance Strategy
Long-term Budgeting
Long-term Parts Planning
Long-term Skills Planning
Criticality Selection
Failure Structure
Consequ. Analysis
Cost Justification
Strategy Approval
Maint. Strategy
Task Develop.
Plant data
Automated Analysis
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Statistical Examples
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Statistical Examples
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Lawson EAM / SR

• What's New in Lawson M3

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EAM Enhancements in Lawson M3 7.1

• Extensive work estimation features
• Maintenance Technician Workbench
• Analyzing scheduling problems
• Estimated downtime processing
• Copy work order to new service
• Longitude and latitude on equipment
• New, performance enhanced functions
• Gantt chart planning

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EAM Enhancements in Lawson M3 7.1

• Extensive work estimation features
• Maintenance Technician Workbench
• Analyzing scheduling problems
• Estimated downtime processing
• Copy work order to new service
• Longitude and latitude on equipment
• New, performance enhanced functions
• Gantt chart planning

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Work Estimation Functions Business Problem

• More than 80 of maintenance work can be
  one-offs
• This work requires some degree of estimation and
  planning.
• Simple and quick estimation and planning
  processes are essential

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Work Estimation Functions Current Solution

• Work estimation requires the use of multiple
  panels and is time consuming
• Its not easy to find out who created a request
• Its difficult to route the request to the right
  Maintenance Planner
• The Requester often does not know who should do
  the work
• It impossible to allow the Requester to suggest
  when the work should be carried out and still
  allow the Planner to set the actual work dates
• Electronic request approval could be easier
• Its impossible to know how effective the planning
  process is

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Work Estimation Functions
- Prior to 7.1
- New Solution
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1. Extensive Work Estimation Functions New
Solution
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Work Estimation Functions

• Work estimation requires the use of multiple
  panels and is time consuming
• Its not easy to find out who created the request
• Its difficult to route the request to the right
  Maintenance Planner
• The Requester does not normally know who should
  do the work
• It impossible to allow the Requester to suggest
  when the work should be carried out and still
  allow the Planner to set the actual work dates
• Electronic request approval could be easier
• Its impossible to know how effective the planning
  process is

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New Requester Field Example
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Work Estimation Functions

• Work estimation requires the use of multiple
  panels and is time consuming
• Its not easy to find out who created the request
• Its difficult to route the request to the right
  Maintenance Planner
• The Requester does not normally know who should
  do the work
• It impossible to allow the Requester to suggest
  when the work should be carried out and still
  allow the Planner to set the actual work dates
• Electronic request approval could be easier
• Its impossible to know how effective the planning
  process is

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Responsible Field Example
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Work Estimation Functions

• Work estimation requires the use of multiple
  panels and is time consuming
• Its not easy to find out who created the request
• Its difficult to route the request to the right
  Maintenance Planner
• The Requester does not normally know who should
  do the work
• It impossible to allow the Requester to suggest
  when the work should be carried out and still
  allow the Planner to set the actual work dates
• Electronic request approval could be easier
• Its impossible to know how effective the planning
  process is

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Work Estimation Functions

• Work estimation requires the use of multiple
  panels and is time consuming
• Its not easy to find out who created the request
• Its difficult to route the request to the right
  Maintenance Planner
• The Requester does not normally know who should
  do the work
• It impossible to allow the Requester to suggest
  when the work should be carried out and still
  allow the Planner to set the actual work dates
• Electronic request approval could be easier
• Its impossible to know how effective the planning
  process is

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New Requested Start/End dates
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Work Estimation Functions

• Work estimation requires the use of multiple
  panels and is time consuming
• Its not easy to find out who created the request
• Its difficult to route the request to the right
  Maintenance Planner
• The Requester does not normally know who should
  do the work
• It impossible to allow the Requester to suggest
  when the work should be carried out and still
  allow the Planner to set the actual work dates
• Electronic request approval could be easier
• Its impossible to know how effective the planning
  process is

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Work Estimation - Improved Electronic Approval
Processing
Requester
Approver
Planner / Estimator
Mail notification
New
Approved
Sts 12
Sts 10
Sts 10
Rejected
Re-approval
Rejection message
Released
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Work Estimation Functions

• Work estimation requires the use of multiple
  panels and is time consuming
• Its not easy to find out who created the request
• Its difficult to route the request to the right
  Maintenance Planner
• The Requester does not normally know who should
  do the work
• It impossible to allow the Requester to suggest
  when the work should be carried out and still
  allow the Planner to set the actual work dates
• Electronic request approval could be easier
• Its impossible to know how effective the planning
  process is

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Work Estimation New Analysis Dates
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Work Estimation Functions

• Work estimation requires the use of multiple
  panels and is time consuming
• Its not easy to find out who created the request
• Its difficult to route the request to the right
  Maintenance Planner
• The Requester does not normally know who should
  do the work
• It impossible to allow the Request to suggest
  when the work should be carried out and still
  allow the Planner to set the actual work dates
• Electronic request approval could be easier
• Its impossible to know how effective the planning
  process is

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Work Estimation Business Benefits

• Reduced the time and effort required to estimate
  the requirements of a work request
• As the process becomes easier, planners have more
  time to estimate the requirements of more jobs,
  thus offering the chance to make greater savings
• Creating new requests is now quicker and can be
  routed to the right people with more accuracy
• Better analysis is available to improve the
  estimation process and performance

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EAM Enhancements in Lawson M3 7.1

• Extensive work estimation features
• Maintenance Technician Workbench
• Analyzing scheduling problems
• Estimated downtime processing
• Copy work order to new service
• Longitude and latitude on equipment
• New, performance enhanced functions
• Gantt chart planning

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Maintenance Technician Workbench Business
Problem

• Certain roles within the organization, such as
  Maintenance Technicians, need access to a wide
  range of EAM functions
• Users primary role is not system based
• Operational demands require fast access to
  information
• Processes require Technicians to feed back
  important information but workload dictates
  that little time is available for this

Maintenance Technician Workbench Business
Solution

• Provide a Portal which is specifically targeted
  at the role of the Technician and offers
• Focussed functionality
• Fast access to information
• Easy of use
• Fast feedback of important maintenance related
  information

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Maintenance Technician Workbench - Overview
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Maintenance Technician Workbench
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Maintenance Technician Workbench
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MTW Business Benefits

• Saves time by providing a single access point for
  all key functions
• Reduces education requirements
• Improved acceptance of the system by making
  processes easier and faster
• Increases the likelihood of collecting good
  maintenance facts

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EAM Enhancements in Lawson M3 7.1

• Extensive work estimation features
• Maintenance Technician Workbench
• Analyzing scheduling problems
• Estimated downtime processing
• Copy work order to new service
• Longitude and latitude on equipment
• New, performance enhanced functions
• Gantt chart planning

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Analyzing scheduling problems Business Problem

• Scheduling of preventive maintenance work is
  highly complex
• Variables include calendar and meter based
  scheduling, competing meters, forecasting,
  service suppression
• Legal / statutory and industry requirements
• How does an organization know that the right
  scheduled maintenance is being proposed at the
  right time?
• Confirming scheduling issues or accuracy is
  hugely time-consuming today!

Analyzing scheduling problems Business Solution

• Provide a human readable output explaining how
  the Lawson M3 Service Requirements Planning (SRP)
  engine has come to its conclusions
• 145 validation points
• Identifies the severity with a Diagnostics or
  Error indicator

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3. Analyzing Scheduling Problems

• Significantly reduced time when analyzing
  scheduling issues
• Reduced chance of a critical or statutory
  scheduled inspection being missed
• Introduces the use of concept logs into Lawson
  EAM

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Analyzing Scheduling Problems Business Benefits

• Significantly reduced time and effort to analyze
  scheduling issues
• Reduced chance of a critical or statutory
  scheduled inspection being missed
• New schedules can be validated easier

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EAM Enhancements in Lawson M3 7.1

• Extensive work estimation features
• Maintenance Technician Workbench
• Analyzing scheduling problems
• Estimated downtime processing
• Copy work order to new service
• Longitude and latitude on equipment
• New, performance enhanced functions
• Gantt chart planning

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Estimated downtime processing Business Problem

• The current Lawson EAM solution identifies the
  labor duration of the maintenance work but not
  the total equipment downtime required
• Total downtime often includes pre-job cooling
  time, cleaning time and often post job reheating
  or preparation time
• It is therefore difficult to plan work into
  production or operation windows without knowing
  this total downtime requirement

4. Estimated downtime processing Business
Solution

• Provide a new field called Estimated Downtime
  in various functions
• Allow the new functions (MOS195/197) to search by
  Estimated Downtime

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4. Estimated downtime processing - Problems
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4. Estimated downtime processing New Process
Operation Stop
Operation Start
4 Hours Operation Window
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Estimated Downtime Processing Business Benefits

• Maintenance Planners can now easily estimate the
  total duration of a maintenance job not just
  the labor portion
• Lawson customers can now more confidently plan
  maintenance work into operation windows with the
  knowledge that the work can be finished on time
• Helps the maintenance department return the
  assets back to the operations team at the
  scheduled time, helping to avoid delays to their
  customers

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EAM Enhancements in Lawson M3 7.1

• Extensive work estimation features
• Maintenance Technician Workbench
• Analyzing scheduling problems
• Estimated downtime processing
• Copy work order to new service
• Longitude and latitude on equipment
• New, performance enhanced functions

51
EAM Enhancements in Lawson M3 7.1

• Extensive work estimation features
• Maintenance Technician Workbench
• Analyzing scheduling problems
• Estimated downtime processing
• Copy work order to new service
• Longitude and latitude on equipment
• New, performance enhanced functions
• Gantt chart planning

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6. Longitude and Latitude on Equipment
Scripting in Lawson Smart Client can be used to
extend this functionality to include Map solutions
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EAM Enhancements in Lawson M3 7.1

• Extensive work estimation features
• Maintenance Technician Workbench
• Analyzing scheduling problems
• Estimated downtime processing
• Copy work order to new service
• Longitude and latitude on equipment
• New, performance enhanced functions
• Gantt chart planning

54
EAM Enhancements in Lawson M3 7.1

• Extensive work estimation features
• Maintenance Technician Workbench
• Analyzing scheduling problems
• Estimated downtime processing
• Copy work order to new service
• Longitude and latitude on equipment
• New, performance enhanced functions
• Gantt chart planning

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Zoom in and out timescale
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Display of non-working time
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Zoom screen options
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Service and Rental

• Rental desk cockpit
• Rental Planning Board
• Rental archiving
• Sales tax integration to Vertex for US sales tax
• Rental exchange functionality

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