A Business Unit of Goulburn Ovens

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A Business Unit of Goulburn Ovens Institute of
TAFE
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Specialist CentreFood Processing
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MISSION

• Customer focused training and consultancy
  solutions that will develop and improve
  individual, organisation and industry performance
  

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THE CUSTOMER IS CENTRAL TO DELIVERY THINKING!
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Accredited Training
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Customised Solution
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Define the Problem/Need
Customer
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Focused Client Relationship Development is the
Foundation of the Innoven strategy
GOAL Develop key relationships to Horizon 3
HORIZON 3
Revenue
HORIZON 2

• Part of Client Culture
• Client drives work
• Involved in client
• strategy development
• Low cost

• Arms length Relationship
• One of a number of suppliers

HORIZON 1

• Transactional
• One off
• High cost

Time and Focus
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Food Industry Advisory Group

• Key source for Industry research, relationship
  building, networking and new product development
  feedback
• Representatives
• Tatura Milk
• Murray Goulburn
• SPC-Ardmona
• Nestle
• National Foods
• Simplot
• Kraft
• Melbourne University
• OTTE
• DIIRD
• Food Industry ITAB
• Performance Improvement Model (customised to Food
  Industry)

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Delivery Areas

• Dairy Processing
• Food Processing
• Meat Processing
• OHS/Risk Management
• Leadership and Management
• Transport and Logistics
• Competitive Manufacturing (CMI)

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process aligns..
Underpinning Knowledge Good oil What ifs
Whys Induction
Task Best practice Natural rhythm Sequence
Performance standards
Documentation SOPs Check sheets Process
records Quality Safety
Simplified SOPs