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A Business Unit of Goulburn Ovens

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A Business Unit of Goulburn Ovens. Institute of TAFE. Specialist Centre. Food Processing ... Customer focused training and consultancy solutions that will develop and ... – PowerPoint PPT presentation

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Title: A Business Unit of Goulburn Ovens


1
A Business Unit of Goulburn Ovens Institute of
TAFE
2
Specialist CentreFood Processing
3
MISSION
  • Customer focused training and consultancy
    solutions that will develop and improve
    individual, organisation and industry performance

4
THE CUSTOMER IS CENTRAL TO DELIVERY THINKING!
4
Accredited Training
3
Customised Solution
2
Define the Problem/Need
Customer
1
5
Focused Client Relationship Development is the
Foundation of the Innoven strategy
GOAL Develop key relationships to Horizon 3
HORIZON 3
Revenue
HORIZON 2
  • Part of Client Culture
  • Client drives work
  • Involved in client
  • strategy development
  • Low cost
  • Arms length Relationship
  • One of a number of suppliers

HORIZON 1
  • Transactional
  • One off
  • High cost

Time and Focus
6
Food Industry Advisory Group
  • Key source for Industry research, relationship
    building, networking and new product development
    feedback
  • Representatives
  • Tatura Milk
  • Murray Goulburn
  • SPC-Ardmona
  • Nestle
  • National Foods
  • Simplot
  • Kraft
  • Melbourne University
  • OTTE
  • DIIRD
  • Food Industry ITAB
  • Performance Improvement Model (customised to Food
    Industry)

7
Delivery Areas
  • Dairy Processing
  • Food Processing
  • Meat Processing
  • OHS/Risk Management
  • Leadership and Management
  • Transport and Logistics
  • Competitive Manufacturing (CMI)

8
process aligns..
Underpinning Knowledge Good oil What ifs
Whys Induction
Task Best practice Natural rhythm Sequence
Performance standards
Documentation SOPs Check sheets Process
records Quality Safety
Simplified SOPs
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