2005 IPMA Forum

1
2005 IPMA Forum

• Information Technology and Changing the Culture
  of Government
• Gary Robinson, Director
• Department of Information Services

2
We must change the culture of state government.

• Governor Christine Gregoire
• March 16, 2005
• Embrace Change
• Lead Boldly
• Creating Hope and Opportunity
• Make Decisions that Make a Difference for the
  Better in the Lives of Washington Citizens

3
Budget Priorities

• Invest in Kids and Communities
• Make Sure Children Have Health Care
• Keep Washington on a Path to Economic Success

4
Government Management Accountability and
Performance (GMAP)

• Give citizens a Clear, Concise View of How
  Government Programs Are Working and Whether
  Citizens Are Receiving Value for Their Tax
  Dollars
• Take Personal Responsibility and Be Accountable
  for Results
• Allocate Resources According to the Most
  Important Priorities

5
Government Management Accountability and
Performance (GMAP)

• Use the Most Effective Strategies
• Base Decision on Accurate, Up-to-Date Information
• Persist and Follow Up Until We Achieve Results
• Eliminate Programs or Concepts that Dont Work or
  Are Ineffective

6
Department of Information Services

• Quality and Reliable Service
• Leadership and Innovation
• Joint Project Accountability and Success
• Government Management Accountability and
  Performance (GMAP)

7
Government Management Accountability and
Performance (GMAP)

• Information that Is Shared for the Purpose of
  Achieving Results
• New York City Police Department COMPSTAT
• City of Baltimore CITISTAT
• Build on Priorities of Government and Performance
  Based Management

8
Government Management Accountability and
Performance (GMAP)

• GMAP Panel
• Governors Office Leadership
• Directors Office of Financial Management
  Department of Personnel Department of
  Information Services
• Risk Manager Legislative Liaison
• Measures Budget, Personnel, Service
  Performance, Contracts, Risk Management, Audits

9
Information Technology Enterprise Architecture

• Merged Agency Databases Injured Workers
• System Interoperability Business Licensing and
  Permits
• Geographic Information Security
• Child Protective Services Small Agency Support
• Criminal Justice Business Continuity
• Health Care

10
Information Technology Enterprise Architecture

• Core Business Processes HRMS and Roadmap
• Call Center 311 Services
• Smart Buying
• Strategic Plan JLARC Funding Study

11
Information Technology Project Management

• Project Management Framework
• Portfolios Budget Proposals Investment Plan
• HRMS OMNI MMIS
• Measure Results Scope Schedule Resources -
  Projection

12
Project and Service Delivery Success

• Return on Taxpayer Investments
• Harness Information Technology Systems to Analyze
  Costs and Operations of Agencies to Improve
  Deliver of Services
• Thoughtful Analysis of Data and Evidence About
  Strategies that Work
• Seamless Accountability from the Budget Writing
  Process through Implementation and Performance
  Audits
• Accountability Driven Leadership Clear Bold
  Take Good Risks - Disciplined

13
Partnerships

• State, Local, and Federal Agencies
• Software and Hardware Suppliers
• Manager and Developers
• Quality Assurance Consultants
• IPMA