Professionalism in the workplace

1
Professionalism in the workplace

• For students participating in the Shadowing
  Externship

2
What is professionalism?

• A set of internalized character strengths and
  values directed toward high quality service to
  others through ones work
• Inner-strength
• Sound judgment
• Know-how
• Business savvy
• Mature responsibility
• Problem solving perseverance
• Ingenuity
• class

3
Appearance

• Well-groomed
• Neat
• Proper attire
• No jeans, shorts, revealing tops, sleeveless
  tops, etc
• Guys slacks and polo/button-down shirt
• Ladies slacks, skirts (knees or below)
• Comfortable closed toe dress shoes (no sneakers
  or sandals)
• Scrubs may be ok, ask the Health care
  professional
• Solid color, matching top and bottom

4
Self-Respect

• Be conscious that your work reflects your inner
  character
• Strive for excellence
• Do not view it as just a job
• Be task-oriented and service-oriented

5
Respect the experience

• Learn from it
• Improve yourself and skills
• Seek out advise

6
Personal Responsibility

• Respect others rights
• Know your boundaries/limits
• Do not meddle in others affairs
• No gossip
• Do not handle personal interests at work
• No drinking on the job
• No foul language
• No sexual harassment
• Turn off cell phones and pagers

7
Time-Management

• SHOW UP ON TIME (Be Punctual)
• Leave enough time for traffic
• Arrive early
• Call immediately if you cannot make-it
• Make efficient use of resources and time
• Ask questions
• Take notes
• Meet all deadlines

8
Telephone etiquette

• Speak with a normal, pleasant, courteous voice
• Identify yourself
• Leave brief, clear messages
• Return phone calls promptly
• No personal calls

9
Confidentiality

• All patients, cases and files are to be kept
  strictly confidential if you have access
• Do not discuss patient status/well-being with
  others (friends, family, etc), especially at the
  health care facility
• Make sure you ask about the confidentiality
  policies within the facility
• Do not discuss/reveal any diagnosis with the
  patients or family membersYOU ARE NOT THE HEALTH
  CARE PROVIDER!

10
Mandatory Copy and paste into a word document.
Print , sign and return to SC 136

• Professionalism Workshop Contract
• I ____________________________ clearly understand
  the terms and conditions of the Professionalism
  Workshop and will act accordingly during my
  shadowing Externship.
• Signature Date