Welcome to:

1

• Welcome to
• McGill Mini-Biz
• IT
• Truth or Consequences!

2
Agenda

• How does IT affect your lives?
• The clicker and you
• Interesting facts about IT
• Role of IT in communication

3
Learning Objectives

• To address some of the questions you were afraid
  to ask about Info Tech
• Enjoy, Participate and Learn !

4
I am

• Female
• Male
• Dont know

5
I am _____ years old

• 30 to 45
• 45 to 60
• 60 to 75
• 75
• None of your business

6
My mother tongue is

• English
• French
• Other

7
As far as I am concerned, IT is

• Operational
• Tactical
• Strategic
• All of the above

8
What effect has IT had on timelines?

• Past Present
• Operational weekly daily
• Tactical quarterly monthly
• Strategic yearly quarterly?

9
Why is IT Operational, Tactical and Strategic?

• Operational
• Day to Day decisions
• Structured
• Internal information used
• Examples

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Why is IT Operational, Tactical and Strategic?

• Tactical
• Month to Month decisions
• Semi-Structured
• Internal and External info used
• Examples

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Why is IT Operational, Tactical and Strategic?

• Strategic
• Year to year decisions
• Non-Structured
• External information used
• Examples

12
A well-rounded H a management example

• H

• Depth in
• Management
• Sales
• Training
• Information Technology

Depth in the Job
Breadth in a lot of other skills
13
The following map is
14
The following map is

• Air Traffic Routes
• Volume of E-mails
• Undersea telecom cables

15
Undersea Telecom Cables
16
Undersea Telecom Cables

• Total Capacity is 7 tbps
• 7 trillion characters (terabytes) per second!
• YouTube has 600 terabytes of user-submitted
  videos
• US Library of Congress has 70 terabytes
• One terabyte 17,000 hours of MP3 music
• One terabyte 12,000 hours of Flash Video
• Used capacity
• 72 - internet
• 27 - private
• 1 - other

17
The following map is
18
The following map is

• GPS satellites
• Space Stations
• Telecom satellites

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GPS Satellites

• Global Positioning System
• 24 orbiting our earth
• Height 12,000 miles or 19,200 kms
• Speed 7,000 mph or 11,200 km/h
• need 3 to pinpoint an object on earth
• Applications Car GPS, new IPhones, Delivery
  companies FedEx UPS.

20
How many mobile phone subscribers are there in
the BRIC Countries combined?

• 400 million
• 600 million
• 800 million
• 1 billion
• 1.2 billion
• I cant count that high!

21
What makes a Smart Phone Smart?

• It talks back to you
• It is intelligent
• It has PC-like capabilities
• It can sell itself

22
Smart Phones

• 32 million units sold in 2nd qtr 2008
• 15 Increase over last year
• Main players are Nokia (47) RIM (17)
• Source http//www.gartner.com/it/page.jsp?id7541
  12

23
What is the most viewedvideo on YouTube?

• The Evolution of Dance
• April Lavigne Girlfriend
• Crank Dat Soulja Boy Spongebob
• Charlie bit my finger - again!

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Most Viewed on YouTube

• As of Tuesday, October 7
• views
• 1) April Lavigne Girlfriend 104m
• 2) The Evolution of Dance 101m
• 15) Charlie bit my finger - again! 54m
• 18) Crank Dat Soulja Spongebob 51m
• Source http//www.youtube.com/browse?smptac0
  lb0

25
What does brb mean?

• burp
• be really bad
• be right back
• barfing really bad
• Huh?

26
Other shortcuts
27
The total daily number of emails sent on the
global internet is

• 1 billion
• 10 billion
• 100 billion
• 200 billion
• 500 billion
• I still cant count that high!

28
I have written an e-mail that was misinterpreted
by the receiver

• Yes
• No
• Not Sure

29
I have received an e-mail that I misinterpreted

• Yes
• No
• Not Sure

30
Communications

• The total meaning of a message is composed of 3
  parts
• Verbal
• Para-Verbal
• Non-Verbal

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In communications, the most important is

• Verbal
• Para-Verbal
• Non-Verbal
• All of the above

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Communications

• The total meaning of a message is composed of 3
  parts
• Verbal 7
• Para-Verbal 38
• Non-Verbal 55
• Source Mehrabian study

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Implications for IT

• It's not just words a lot of communication comes
  through non-verbal communication.
• Without seeing and hearing non-verbals, it is
  easier to misunderstand the words.
• Beware of words-only communications like email.
  It is very easy to misunderstand what is said,
  even if emoticons (smileys ?) are used.

34
Who wrote The World is Flat

• Christopher Columbus
• Thomas Friedman
• Isaac Newton
• Galileo

35
The World is Flat

• By Thomas L. Friedman
• NY Times columnist
• Pulitzer Prize winning author

36
The World is Flat

• The world is "flat" in the sense that
  globalization has leveled the competitive playing
  fields between industrial and emerging market
  countries
• This flattening is a product of a convergence of
  personal computer with fiber-optic micro cable
  with the rise of work flow software.

37
Even with IT, it is still about ...

• Getting Maintaining Profitable Business
• Building Solid Relationships and Trust
• Communicating
• It is really about people!

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In Summary

• IT changes time lines
• IT spans geographic lines
• IT affects our communications

39
Thank you !!

• Contact Information
• Richard G. Donovan
• Desautels Faculty of Management
• McGill University
• ? [phone]
• ? Richard.Donovan_at_McGill.ca