MeGIF Overview

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MeGIF Overview

• Joint initiative between Microsoft and the
  Victorian State Government
• Primary purpose of MeGIF is to
• Stimulate productivity efficiency using
  Microsoft technologies
• Support best practices in deployment
  operational activities
• Stimulate growth within local Microsoft solution
  provider community and
• Stimulate improved inter-relationships and
  collaborations between agencies.

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Department of Justice

• Desktop and Server Zero Touch Deployment
• Presentation
• to
• Microsoft Executive Summit March 2005
• Caesar Formica
• Director, Technology Services, DoJ
• Peter Royal
• Project Director, Hewlett Packard

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DoJ Profile
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• DoJ Covers
• - Courts and Tribunals - Correctional Services
• - Consumer Affairs - Gaming and Racing
• - Enforcement Management (Sheriffs Office) -
  Vic State Emergency Services
• - Crime Prevention - Law Reform
• Equal Opportunity Commission - Office of Public
  Advocate
• - Other Business Units
• DoJ Statistics
• Expenditure 961.5M
• Revenue 974.8M
• Staff Approximately 5,000

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DoJ IT Environment
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• 1 Mainframe (Fujitsu)
• 122 Unix (Sun) Computers
• 135 Windows 2000 File and Print Servers (HP)
• 70 Windows 2003 Application Servers (HP)
• 125 Computer Network Sites
• 4,900 PCs
• IT Staff - 104 Permanent
• - 25 Contractors
• IT Staff in Business Units 40

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Project Intent
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• Initially Migrate to supported software
• PCs and Server Operating Systems migration from
  NT to Windows 2000/2003/XP
• No impact to level and quality of services
• New SOE for PCs and Servers
• Subsequently PCs and Server Support/Deployment
  Process Redesign

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Project Objectives
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• Consolidate server environment improve system
  reliability
• Reduce the time taken to build SOE platforms
• Provide the means to build SOE systems anywhere
  in DoJ network
• Minimise variations in SOE platforms implement
  change control
• Improve support via remote tools (Service Desk)
• A more controlled manageable environment

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Partner Engagement
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• HP selected to Partner DoJ for
• Planning Design
• Build and Test
• Deploy and Support - Stage 1
• - Stage 2 undertaken by DoJ
• Microsoft provided Quality and Assurance Services

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Previous Server Environment
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• Multiple SOEs
• Manual (1 day) build process ? Inconsistent SOEs
• Few remote Management / Diagnostic / Reporting
  Tools
• Servers owned by Business Units ?limited
  consolidation ? high cost
• Wide variety and vintage HP server models
• Re-active rather than pro-active management
  environment

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Previous Desktop Environment
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• Windows NT SOE build process very time consuming
• Takes up to 5 days per workstation to complete
• 2 Stage process - Supplier builds SOE off-site
• - Application installs on-site
• Manual workstation configurations performed
• Either at 452 Flinders Street or 55 St Andrews
  Place

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Previous Desktop Environment continued
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• Windows NT SOE Not Consistent
• Technicians applying individual configuration
  settings
• Inefficient redundant practices for support
• Lack of license tracking software version
  maintenance
• Limited HelpDesk (first level) Support
• Requires second level support staff to attend
  issues
• Lack of tools in SOE

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Server and PC SOE Migration Project
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• Server Roll-out (HP and DoJ)
• Commenced December 2002
• Completed November 2003
• 160 NT servers ? 130 Windows 2000
• HP Responsible for Planning / Design Build /
  Test DoJ input
• PC Roll-out (HP Stage 1 and DoJ Stages 1 and 2)
• Started February 2004
• Completed February 2005
• Approximately 5,000 desktop/laptops
• MAJOR AND COMPLEX PROJECT

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Win2x Features
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• A new Windows 2000 Active Directory
• Zero-touch workstation build
• New support capability

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Win2x End-user Impact
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• Transparency of back-end maintenance
• Change minimisation
• Industry compatibility
• Improved customer experience

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Project Outcomes
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• Server Achievements
• Standardisation
• Acceptance of a corporate standard SOE
• Consistency in server back-ups monitoring
  reporting
• Automated build process for new servers (½ Day)
• Standardised on 3 hardware configurations

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Project Outcomes continued
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• Server Achievements (Continued)
• Software Management Tools
• Microsoft Operations Manager (MOM) installed
• Standard versions of Software
• Auto alerts of all incidentals (H/S) on Servers
• Compaq Insight Manager (CIM) installed on all
  servers
• iLo enables hardware remote access and management
• Up-to-date inventory of ALL servers

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PC Achievements
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• Standardisation
• Corporate standard environment across DoJ
• Suppliers completing delivery, build and clean up
• Automated build process (2 hours)
• Corporate wallpaper and screen savers
• Software
• Standard versions of software
• All software packaged and centrally deployed

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PC Achievements continued
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• Support
• Hardware and software tracking for audit
• SOE build consistent and speedy at all sites
• Locked down and consistent configuration of
  desktop

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Business Benefits
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• HelpDesk ? ServiceDesk
• Faster resolution of support request
• Improved service levels (performance and
  reporting)
• More stable environment ? significantly reduced
  incidents (Lock-down SOE)
• Faster (auto) software deployment via packaging
• Support cost reduction
• Server Consolidation ? lower costs
• Reduced software inventory/versions

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Questions?
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