P1246990958bBDVe

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Attention Federal Work Study Students!
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The Office of Financial Aid is NOW HIRING Peer
Counselors for the Summer and Academic
Year Peer Counseling Program
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Do you have good communication skills?
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Do You Have Customer Service Experience?
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Do you work well with others?
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Are you able to work well in a
fast paced environment?
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(No Transcript)
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What is the PEER COUNSELING PROGRAM?
The Peer Counseling Program is a team of Rutgers
University work-study students who provide
information to students and parents by telephone
and through personal interaction at the Office of
Financial Aid reception desk. The team of Peer
Counselors represents the voice and face of
the office and plays an essential part of the
service provided to the Rutgers community.
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Basic Job Description
To be a part of the Peer Counseling Program, you
must possess traits that work well with the
public such as neat appearance, pleasant
demeanor, intelligible and audible voice, and
patience.
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Basic Job Description (contd)
Each peer counselor will be trained in the
customer services aspect of financial aid which
includes, but is not limited to, telephone
techniques, etiquette, and interpersonal skills
for dealing with clients on an individual basis.
Beyond customer service, the peer counselor
will learn all aspects of the Financial Aid
Management System (FAMS) to capably assist
clients. She/he will become familiar with
all financial aid programs and attend training
sessions to ensure accurate dissemination of
information to the financial aid public.
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DUTIES

• Answer telephone at the telephone bank
• and/or workstations within the office

• Assist with reception counter duties

• Perform special FAMS projects such
• as tracking and linking

• Assist Coordinators with statistical reports

• Assist financial aid staff with special projects

• Perform other duties as assigned

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To become a peer counselor

• File a Free Application For Federal Student Aid
  (FAFSA) and receive an offer of Federal Work
  Study on the award letter.
• Complete a Job Application
• Return the Job Application to The Student
  Employment Office.
• 4. Complete a Peer Counseling Program
  Application, which can be obtained in the Office
  of Financial Aid, Student Employment, or on this
  web site.
• 5. Submit a resume at the time of interview for
  the position. Qualified applicants will be
  contacted by a representative from the Office of
  Financial Aid for a scheduled interview.

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The Peer Counseling Program Application
1. Click on the link The Peer Counseling Program
Application Form
2. Complete the application and return it to
the Office of Financial Aid in New Brunswick
(for the program in New Brunswick).
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Comments
about the Peer Counseling Program
Experience