Title: AQIP, Systematic Improvement, and Continuing Accreditation
1AQIP,Systematic Improvement, and Continuing
Accreditation
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4AQIP Staff
- Stephen D. Spangehl, Director
- Anita Daniel, Project Facilitator
- Mary Fleming, Project Information Coordinator
- Chuck Dull, Assistant Director, Information
Systems - Lynn Priddy Rozumalski, Director, Education and
Training
5Academic Quality Improvement Project
Philosophy Principles Criteria Processes Services
Advantages Costs
6The Higher Learning Commissionof the North
Central Association of Colleges and Schools
- Mission statement
- Serving the common good by assuring and advancing
the quality of higher learning.
7The Higher Learning Commissionof the North
Central Association of Colleges and Schools
- AQIP helps your institution succeed.
8Challenges and Changes
- Demonstrating accountability
- Using data and information effectively
- Coping with technology
- Surviving intensifying competition
- Coping with shrinking resources
- Staying agile and responding quickly
- Increasing access and student success
- Preparing for personnel transitions
9The Quality Movement
- The quality movement has gathered ideas from
systems theory, humanistic and industrial
psychology, management theory, human resource and
organizational development, statistical process
control, plus lessons from earlier attempts at
quality improvement like quality circles. All of
these ideas, in many guises and combinations, aim
to remake organizations so they become more
focused, disciplined, quick-footed, humane, and
competitive. Ted Marchese, Change, 1993
10The Quality Movement
- Total Quality Management
- Continuous Quality Improvement
- Kaizan
- ISO (International Standards Association)
9000/2001 - Z1.1, Education and Training Standards
- Six Sigma
- Malcolm Baldrige National Quality Award
- State quality award programs
- National Consortium for Continuous Improvement
(NCCI) - Continuous Quality Improvement Network (CQIN)
- Academic Quality Improvement Project
11Goals of AQIP
- Help our member organizations improve their
performance and maximize their effectiveness - Reshape the relationship with members of our
Commission into a partnership - Provide the public with credible quality
assurance concerning higher education providers
12AQIP Philosophy
- Voluntary, alternative process
- Concentrates on the academic enterprise
- Involves more faculty more directly
- Provides concrete feedback to enable institutions
to raise performance levels - Reduces intrusiveness, cost, slow improvement
cycles
13AQIP Philosophy
- Replaces one-size fits all approach
- Supplies public with more understandable, useful
information concerning the quality and value of
accredited colleges and universities - Recognizes and celebrates institutional
distinctiveness and outstanding achievements
14Who can participate?
- Institutions already accredited by NCA that want
to use this process to maintain continued
accreditation - Institutions not accreditable by NCA that want to
use AQIP to drive institutional improvement and
seek interaction with other continuous improvers - Quality-focused colleges or schools within large
universities (where the university itself
continues to use traditional process for
institutional accreditation)
15What makes AQIP different?
What makes an AQIP institution different?
16- How strongly do you want change and improvement?
- How clearly do you understand the key processes
you use? - How honestly do you grasp your current
performance? - How seriously do you reflect on acting on your
values? - How well do you know your students and
stakeholders?
17Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
18Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
19Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
20Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
21Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
22Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
23Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
24Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
25Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
26Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
27Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
28Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
29Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
30Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
31Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
32Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
33Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
34Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
35Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Re-affirm Accreditation
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
36Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
37Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
38Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
39Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
40Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
41Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
42Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
43Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
44Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
45Principles of High Performance Organizations
- Characteristics of high-performing departments,
colleges, universities - Guides to behaviors that need to be encouraged
- Non-prescriptive regarding specific
organizational mission or purposes - Actionable
- Challenging
46Principles of High Performance Organizations
- A mission and vision driven by students' and
other stakeholders' expectations - Broad-based faculty, staff, and administrative
involvement - Leaders and leadership systems that support a
quality culture - A learning-centered environment
- Respect for and willingness to invest in people
- Collaboration and a shared institutional focus
- Agility, flexibility, and responsiveness to
changing needs and conditions - Planning for innovation and improvement
- Fact-based information-gathering and thinking to
support analysis and decision-making - Integrity and responsible institutional
citizenship
47Principles of High Performance Organizations
- Mission
- Involvement
- Leadership
- Learning
- People
- Collaboration
- Agility
- Planning
- Information
- Integrity
48What produces current results?
Inputs (Resources)
Outputs (Outcomes)
Processes
People Materials Equipment Methods Measurements En
vironment
People Materials Equipment Methods Measurements En
vironment
49Input Requirements
Output Requirements
Stakeholders Recipients Beneficiaries Customers
Systems Processes
Suppliers Providers
INPUTS
OUTPUTS
50What is a system? It is a series of functions or
activities (sub-processes or stages) within an
organization that work together for the aim of
the organization. --W. Edwards Deming
51Process improvement
- Documenting and stabilizing processes
- Simplifying processes
- Removing special causes of variation
- Deploying processes broadly
- Re-inventing an ineffective process
- Improving connections among processes
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53Visual instability
54Silos
Financial Aid
Student Affairs
Mathematics
Admissions
Biology
Health Services
Gathering and analyzing data for decisions
Building Communication Competencies
Foreseeing and Planning the Future
School of Business
Remediating Inadequate Preparation
Library
Developing Employees Talents
Acculturating Students to College
55Silo Perspective
Systems Perspective
56AQIP Criteria
57What the AQIP Criteria do
- provide lenses for examining groups of related
processes - promote a non-prescriptive dialogue about how an
institution determines and achieves its goals - inquire into processes (design deployment),
results, and improvement - determine whether an institution meets the Higher
Learning Commissions expectations and standards
58Each AQIP Criterion asks
- How stable, well-designed, and robust are your
systems and processes? - How consistently do you employ and deploy your
systems and processes? - How satisfying and good are the results your
systems and processes achieve? - How do you use your performance data to drive
improvement?
59Leading and Communicating
Valuing People
Helping Students Learn
Understanding Students and other
Stakeholders Needs
Building Collaborative Relationships
Accomplishing Other Distinctive Objectives
Planning Continuous Improvement
Supporting Institutional Operations
Measuring Effectiveness
60Overall, the AQIP Criteria ask
- Are you doing the right things the things that
are most important in order to achieve your
institutions goals? - Are you doing things right effectively,
efficiently, in ways that truly satisfy the needs
of those you serve?
61AQIPs Processes
- Initial Interest Exploration and Self-Assessment
- Four-year cycle, consisting of Strategy Forum and
Systems Appraisal - Annual Update on Action Projects
- Formal Reaffirmation of Accreditation every seven
years, based on pattern of participation
62Strategy Forum
- Interactive forum for institutions to review each
others Action Projects, providing and receiving
feedback on specific goals. - Opportunity to receive peer review of Projects
before they are undertaken - Teams of institutional leaders craft and shape
Action Projects together - Institutional teams begin to plan implementation
and measurement to help Projects succeed
63Action Projects
- Specific improvement projects that drive an
institutions quality program. - Selected by institution to promote learning and
culture change and respond to problems,
opportunities for improvement, or challenges. - Institution reports to AQIP annually on progress
or completion of projects - Action Projects shared via AQIP website to
promote collaboration and to enhance
self-improving image of higher education
64Annual Update
Simple report, due September 21st, describing
progress on Action Projects.Reviewed by panel of
quality experts, who provide feedback and
advice. Option for institution to request
assistance in cases where progress is
stalled. Opportunity for institutions to identify
outstanding practices that may deserve
Commisison recognition and widespread publicity.
65Annual Update
- Short on-line update, due the first day of
autumn, of institutions progress on its vital
few Action Projects - Options for an institution to request help,
feedback, or consulting from AQIP on any Action
Project
66Systems Portfolio
- 100-page public institutional portfolio
describing fundamental institutional systems - Covers the nine AQIP criteria, describing both
processes and results for each system - Portfolio created once (after 3 years) and then
maintained with changes in systems and results - Valuable for other accreditors, state agencies,
building understanding, consensus, and support
67Systems Appraisal
- Independent appraisal of Systems Portfolio
conducted by a heterogeneous panel of trained and
experienced reviewers knowledgeable about quality
improvement - Conducted every 4 years for any institution
participating in AQIP - Separate independent and consensus review stages
ensures feedback that represents the teams
shared views of institutional strengths and
improvement opportunities
68Systems Appraisal
- ? Appraisal panel will include representation
from outside higher education, enhancing the
panels credibility - Blind review process, focusing institutional
attention on the feedback itself rather than the
individual members of the team providing it - Feedback provided in both summary rubrics (for
public information) and in confidential,
detailed, actionable comments and explanations - Valuable professional feedback report for
improvement created for institution
69Reaffirmation of Accreditation
- When an institution joins, AQIP sets the date of
its next re-affirmation of accreditation in 7
years. - Re-affirmation of accreditation every 7 years,
based on pattern of participation that provides
evidence of dedication to continuous improvement
and a pattern of results that indicates the
commitment is paying off. - No single visit or event precipitates or causes
re-affirmation
70AQIPs Advantages
- Nine higher education criteria
- Separate criteria for various systems of related
work processes - Results embedded in each criterion
- Improvement cycles based on feedback leading to
focused Action Projects - Collaboration and networking with peers in a
non-threatening environment - Re-accreditation integrated seamlessly with
improvement based on an institutions own
priorities
71AQIP Services
72AQIP Costs
Costs to estimate Costs of poor
quality Opportunity costs Savings from
eliminating waste Traditional self-study costs
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