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AQIP, Systematic Improvement, and Continuing Accreditation

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Title: AQIP, Systematic Improvement, and Continuing Accreditation


1
AQIP,Systematic Improvement, and Continuing
Accreditation
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AQIP Staff
  • Stephen D. Spangehl, Director
  • Anita Daniel, Project Facilitator
  • Mary Fleming, Project Information Coordinator
  • Chuck Dull, Assistant Director, Information
    Systems
  • Lynn Priddy Rozumalski, Director, Education and
    Training

5
Academic Quality Improvement Project
Philosophy Principles Criteria Processes Services
Advantages Costs
6
The Higher Learning Commissionof the North
Central Association of Colleges and Schools
  • Mission statement
  • Serving the common good by assuring and advancing
    the quality of higher learning.

7
The Higher Learning Commissionof the North
Central Association of Colleges and Schools
  • AQIP helps your institution succeed.

8
Challenges and Changes
  • Demonstrating accountability
  • Using data and information effectively
  • Coping with technology
  • Surviving intensifying competition
  • Coping with shrinking resources
  • Staying agile and responding quickly
  • Increasing access and student success
  • Preparing for personnel transitions

9
The Quality Movement
  • The quality movement has gathered ideas from
    systems theory, humanistic and industrial
    psychology, management theory, human resource and
    organizational development, statistical process
    control, plus lessons from earlier attempts at
    quality improvement like quality circles. All of
    these ideas, in many guises and combinations, aim
    to remake organizations so they become more
    focused, disciplined, quick-footed, humane, and
    competitive. Ted Marchese, Change, 1993

10
The Quality Movement
  • Total Quality Management
  • Continuous Quality Improvement
  • Kaizan
  • ISO (International Standards Association)
    9000/2001
  • Z1.1, Education and Training Standards
  • Six Sigma
  • Malcolm Baldrige National Quality Award
  • State quality award programs
  • National Consortium for Continuous Improvement
    (NCCI)
  • Continuous Quality Improvement Network (CQIN)
  • Academic Quality Improvement Project

11
Goals of AQIP
  • Help our member organizations improve their
    performance and maximize their effectiveness
  • Reshape the relationship with members of our
    Commission into a partnership
  • Provide the public with credible quality
    assurance concerning higher education providers

12
AQIP Philosophy
  • Voluntary, alternative process
  • Concentrates on the academic enterprise
  • Involves more faculty more directly
  • Provides concrete feedback to enable institutions
    to raise performance levels
  • Reduces intrusiveness, cost, slow improvement
    cycles

13
AQIP Philosophy
  • Replaces one-size fits all approach
  • Supplies public with more understandable, useful
    information concerning the quality and value of
    accredited colleges and universities
  • Recognizes and celebrates institutional
    distinctiveness and outstanding achievements

14
Who can participate?
  • Institutions already accredited by NCA that want
    to use this process to maintain continued
    accreditation
  • Institutions not accreditable by NCA that want to
    use AQIP to drive institutional improvement and
    seek interaction with other continuous improvers
  • Quality-focused colleges or schools within large
    universities (where the university itself
    continues to use traditional process for
    institutional accreditation)

15
What makes AQIP different?
What makes an AQIP institution different?
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  • How strongly do you want change and improvement?
  • How clearly do you understand the key processes
    you use?
  • How honestly do you grasp your current
    performance?
  • How seriously do you reflect on acting on your
    values?
  • How well do you know your students and
    stakeholders?

17
Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
18
Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
19
Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
20
Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
21
Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
22
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
23
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
24
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
25
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
26
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
27
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
28
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
29
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
30
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
31
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
32
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
33
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
34
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
35
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Re-affirm Accreditation
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
36
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
37
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
38
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
39
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
40
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
41
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
42
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
43
Systems Appraisal
Strategy Forum
Re-affirm Accreditation
Systems Portfolio
Action Projects
Annual Update
44
Interest Exploration
Self- Assessment(Vital Focus)
Application to Join AQIP
Systems Appraisal
Re-affirm Accreditation
Strategy Forum
Systems Portfolio
Annual Update
Action Projects
45
Principles of High Performance Organizations
  • Characteristics of high-performing departments,
    colleges, universities
  • Guides to behaviors that need to be encouraged
  • Non-prescriptive regarding specific
    organizational mission or purposes
  • Actionable
  • Challenging

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Principles of High Performance Organizations
  • A mission and vision driven by students' and
    other stakeholders' expectations
  • Broad-based faculty, staff, and administrative
    involvement
  • Leaders and leadership systems that support a
    quality culture
  • A learning-centered environment
  • Respect for and willingness to invest in people
  • Collaboration and a shared institutional focus
  • Agility, flexibility, and responsiveness to
    changing needs and conditions
  • Planning for innovation and improvement
  • Fact-based information-gathering and thinking to
    support analysis and decision-making
  • Integrity and responsible institutional
    citizenship

47
Principles of High Performance Organizations
  • Mission
  • Involvement
  • Leadership
  • Learning
  • People
  • Collaboration
  • Agility
  • Planning
  • Information
  • Integrity

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What produces current results?
Inputs (Resources)
Outputs (Outcomes)
Processes
People Materials Equipment Methods Measurements En
vironment
People Materials Equipment Methods Measurements En
vironment
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Input Requirements
Output Requirements
Stakeholders Recipients Beneficiaries Customers
Systems Processes
Suppliers Providers
INPUTS
OUTPUTS
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What is a system? It is a series of functions or
activities (sub-processes or stages) within an
organization that work together for the aim of
the organization. --W. Edwards Deming
51
Process improvement
  • Documenting and stabilizing processes
  • Simplifying processes
  • Removing special causes of variation
  • Deploying processes broadly
  • Re-inventing an ineffective process
  • Improving connections among processes

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Visual instability
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Silos
Financial Aid
Student Affairs
Mathematics
Admissions
Biology
Health Services
Gathering and analyzing data for decisions
Building Communication Competencies
Foreseeing and Planning the Future
School of Business
Remediating Inadequate Preparation
Library
Developing Employees Talents
Acculturating Students to College
55
Silo Perspective
Systems Perspective
56
AQIP Criteria
57
What the AQIP Criteria do
  • provide lenses for examining groups of related
    processes
  • promote a non-prescriptive dialogue about how an
    institution determines and achieves its goals
  • inquire into processes (design deployment),
    results, and improvement
  • determine whether an institution meets the Higher
    Learning Commissions expectations and standards

58
Each AQIP Criterion asks
  • How stable, well-designed, and robust are your
    systems and processes?
  • How consistently do you employ and deploy your
    systems and processes?
  • How satisfying and good are the results your
    systems and processes achieve?
  • How do you use your performance data to drive
    improvement?

59
Leading and Communicating
Valuing People
Helping Students Learn
Understanding Students and other
Stakeholders Needs
Building Collaborative Relationships
Accomplishing Other Distinctive Objectives
Planning Continuous Improvement
Supporting Institutional Operations
Measuring Effectiveness
60
Overall, the AQIP Criteria ask
  • Are you doing the right things the things that
    are most important in order to achieve your
    institutions goals?
  • Are you doing things right effectively,
    efficiently, in ways that truly satisfy the needs
    of those you serve?

61
AQIPs Processes
  • Initial Interest Exploration and Self-Assessment
  • Four-year cycle, consisting of Strategy Forum and
    Systems Appraisal
  • Annual Update on Action Projects
  • Formal Reaffirmation of Accreditation every seven
    years, based on pattern of participation

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Strategy Forum
  • Interactive forum for institutions to review each
    others Action Projects, providing and receiving
    feedback on specific goals.
  • Opportunity to receive peer review of Projects
    before they are undertaken
  • Teams of institutional leaders craft and shape
    Action Projects together
  • Institutional teams begin to plan implementation
    and measurement to help Projects succeed

63
Action Projects
  • Specific improvement projects that drive an
    institutions quality program.
  • Selected by institution to promote learning and
    culture change and respond to problems,
    opportunities for improvement, or challenges.
  • Institution reports to AQIP annually on progress
    or completion of projects
  • Action Projects shared via AQIP website to
    promote collaboration and to enhance
    self-improving image of higher education

64
Annual Update
Simple report, due September 21st, describing
progress on Action Projects.Reviewed by panel of
quality experts, who provide feedback and
advice. Option for institution to request
assistance in cases where progress is
stalled. Opportunity for institutions to identify
outstanding practices that may deserve
Commisison recognition and widespread publicity.
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Annual Update
  • Short on-line update, due the first day of
    autumn, of institutions progress on its vital
    few Action Projects
  • Options for an institution to request help,
    feedback, or consulting from AQIP on any Action
    Project

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Systems Portfolio
  • 100-page public institutional portfolio
    describing fundamental institutional systems
  • Covers the nine AQIP criteria, describing both
    processes and results for each system
  • Portfolio created once (after 3 years) and then
    maintained with changes in systems and results
  • Valuable for other accreditors, state agencies,
    building understanding, consensus, and support

67
Systems Appraisal
  • Independent appraisal of Systems Portfolio
    conducted by a heterogeneous panel of trained and
    experienced reviewers knowledgeable about quality
    improvement
  • Conducted every 4 years for any institution
    participating in AQIP
  • Separate independent and consensus review stages
    ensures feedback that represents the teams
    shared views of institutional strengths and
    improvement opportunities

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Systems Appraisal
  • ? Appraisal panel will include representation
    from outside higher education, enhancing the
    panels credibility
  • Blind review process, focusing institutional
    attention on the feedback itself rather than the
    individual members of the team providing it
  • Feedback provided in both summary rubrics (for
    public information) and in confidential,
    detailed, actionable comments and explanations
  • Valuable professional feedback report for
    improvement created for institution

69
Reaffirmation of Accreditation
  • When an institution joins, AQIP sets the date of
    its next re-affirmation of accreditation in 7
    years.
  • Re-affirmation of accreditation every 7 years,
    based on pattern of participation that provides
    evidence of dedication to continuous improvement
    and a pattern of results that indicates the
    commitment is paying off.
  • No single visit or event precipitates or causes
    re-affirmation

70
AQIPs Advantages
  • Nine higher education criteria
  • Separate criteria for various systems of related
    work processes
  • Results embedded in each criterion
  • Improvement cycles based on feedback leading to
    focused Action Projects
  • Collaboration and networking with peers in a
    non-threatening environment
  • Re-accreditation integrated seamlessly with
    improvement based on an institutions own
    priorities

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AQIP Services
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AQIP Costs
Costs to estimate Costs of poor
quality Opportunity costs Savings from
eliminating waste Traditional self-study costs
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