Enhancing Single Space Meters

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Enhancing Single Space Meters

• International Parking Institute
• May 18, 2006

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Presenters

• Michael T. Klein
• Executive Director
• Albany Parking Authority

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Presenters (Cont)

• David A. Dull
• President
• Duncan Technologies

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Roadmap

• Parking Meter History
• Albany System
• SWOT Analysis
• Choosing the Debit Platform

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Roadmap (Cont)

• The Ebusiness System
• Marketing the Program
• Future Plans

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History of Meters

• 1935 Origin
• Gears and Springs
• 50 Years Service
• Coin Only
• Electronic Evolution
• Non-Cash Payments

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Mechanical Meter
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Electronic Coin
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Electronic CashKey
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Electronic CashCard
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Electronic SmartCard
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In Car Meter
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Albany System

• Thanks to Bob Schaffner
• Albany, NY Facts
• Logical Meter System

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Logical Approach
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Albany (Cont)

• Installations
• MaintenanceService Recovery
• Collections
• Special Circumstances

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Installations

• Standard Meter Poles
• Nexpoles
• Temporary Poles

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Standard Install

• Core Drill
• Grout
• Anchor

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Nexpole Prep
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Nexpole (Cont)
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Nexpole (Cont)
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Nexpole Complete
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ADA Blue Hoods
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Maintenance

• External Needs
• Internal Needs
• Service Recovery

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Maintenance

• Batteries (6.5v threshold)
• Jams Collections Spiders
• Locks Lubricant
• Moisture, Silica, Shade

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Maintenance Details
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Service Recovery
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Collections

• 100 Audit
• Handhelds IR Read
• Bin Canister - Customize
• Loomis/Wells Bank Count

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Audit Example
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Collections

• Separation of Functions
• Never Touch The Money
• Reconcile Everything

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Reporting

• Monthly Reports
• Annual Reports
• Special Retrievals

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Monthly Revenue
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Annual Revenue
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Special Retrievals
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Special Situations

• Varying Rates and Durations
• Hours of Service
• Bagging Meters

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Setting Rates

• Benchmarking-Market Rates
• Range .25 to 1.25 per Hour
• Political Realities

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Meter Bag
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SWOT

• Strengths
• Weaknesses
• Opportunities
• Threats

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Strengths

• Well Organized
• Good Team
• Proven Business Benefits

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Weaknesses

• Payment Resistance
• Jams - Collection Frequency
• Negative Perception
• Ticket Outrage

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Opportunities

• Debit System Ready
• Marketing Potential
• Computerization Potential

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Threats

• Take the Meters Out!!!
• Pressure to Reduce Rates
• Reduce Hours of Service

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Debit Platform

• Card
• Key
• Other

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Ebusiness

• Internet Explosion
• www.ParkAlbany.com
• Traditional Look/Menu
• Vendor Partnering

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APA Home Page
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CashKey Purchase
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Transactions
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Marketing

• Press Conference
• Press Releases
• Commercial - PSA

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Press Conference
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Press Release
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Press Conference
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Press Conference
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Commercial
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Marketing (Cont)

• Promotional Items
• CashKey Drawing
• CashKey Events

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Balloon Time
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CashKey Events
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Project Status

• Pilot of 400 Meters July 2005
• Currently 50 Upgraded
• Target of 100 by 2007

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Meter Crew
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Drilling Plates
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Drilling Template
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Before After
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Finished Product
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Future Plans

• 24/7 Reloading Stations
• Integrate With Multispace
• Paradigm Shift- Shoupistas?

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Recap

• Blueprint for a Meter System
• Plan
• Implement
• Operate
• Reconcile Report

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Recap (Cont)

• Marketing Campaign
• Preparation
• Roll Out
• Media Can Be Our Friend
• Improve Perception
• Promote Sales

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Recap (Cont)

• Ebusiness Applications
• Enhance Customer Service
• Expand Sales
• Reduce Redundant Work
• Gateway to The Future

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Discussion