COMMUNICATION

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COMMUNICATION

• WHAT IS COMMUNICATION?
• By C Spain.

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Aims and objectives of the session.

• Aim is to understand the mechanics behind the
  process of effective communication
• Objectives are
• 1 Understand different ways to communicate.
• 2 Understand the barriers to effective
  communication.
• 3 Look at what is meant by the term active
  listening

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Communication

• Communication is the way in which we stay
  connected to our world. It puts us in touch with
  others, allows us to express ideas and feelings,
  give direction and exert control over our
  environment.

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Communication.

• Communication is the way we convey information to
  one another.
• How many different ways can you think that we can
  communicate?
• Communication can be split into two different
  forms.
• Verbal and none verbal.
• Its not just what you say but how you say it.

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Verbal communication

• Language
• Speech
• Tone
• speed

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None verbal

• Gestures
• Body language
• Electronic
• Written

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Other means of communication

• Computers
• Letters
• Morse code
• Flashing lights

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Communication.

• 80 per cent of our communication is derived from
  none verbal means
• If we verbally say some thing but our body
  language says some thing else. We are more prone
  to believe the body language than the actual
  words that are spoken.

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Communication

• Communication requires two things.
• A receiver.
• And a transmitter.

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Communication

• The receiver has to be able to understand what
  the transmitter is trying to convey to them.

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Communication

• Think about problems that can exist between the
  transmitter and the receiver which could cause
  problems with communication.
• In pairs write down what barriers to good
  effective communication you an think of.

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Barriers to communication.

• Language/Dialect.
• Age
• Understanding
• Mental capacity
• Hearing skills
• Speaking skills
• Noise
• Feelings
• Listening skills
• And many more.

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Communication
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Communication
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Communication

• Look at how you communicate?

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Communication
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Communication

• We may some times have to communicate in a
  different way in order to make ourselves
  understood by others
• for example when we go abroad.

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Communication
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Communication

• Exercise on communication. Looking at different
  methods of communication.
• Exercise on communication problems and identify
  ways to help towards better understanding?

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Examples of communication failings

• The mother brought her child in for immunisation.
  The vaccine was left in the sun and was
  deactivated. The child caught measles.
• The smoking adverts were placed in the Guardian
  and the Independent newspapers and were not seen
  by the working class population.

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Bad communication

• The parents of the most vulnerable children did
  not regularly attend the child health clinics and
  therefore missed the talks on child care and
  immunization.
• The lecture given by the nurse at the clinic was
  boring and most of the audience didnt bother to
  listen.

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Bad communication.

• The T.V. campaign on smoking mainly consisted on
  facts and figures about the dangers of smoking
  and no body bothered to watch them.
• The explanation given by the nurse about the
  importance of nutrition used technical language
  which the mothers could not follow.

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Bad communication.

• The T.V. campaign about teenage drinking was
  broadcast late at night when the young people
  were not watching.
• The language used in the leaflet used long words
  and complicated sentence structures and people
  found it difficult to read.

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Communication
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Communication

• Part three. Listening

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LISTENING THE OTHER SIDE OF COMMUNICATION.

• You probably spend more time using your listening
  skills than any other kind of skill. like other
  skills, listening takes practice.
• But what does it really mean to listen?
• Real listening is an active process that has
  three basic steps.

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1.Hearing.

• Hearing just means listening enough to catch what
  the speaker is saying.
• For example, say you were listening to a report
  on Zebras, and the speaker mentioned that no two
  Zebras are alike. If you can repeat the fact,
  then you have heard what has been said.

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2..Understanding.

• The next part of listening happens when you take
  what you have heard and understand it in your own
  way.
• Lets go back to the report on Zebras.
• When you hear that no two Zebras are alike. Think
  about what that might mean. You might think,
  maybe this means that the pattern of stripes is
  different for each Zebra.

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3..Judging

• After you are sure that you understand what the
  speaker has said. Think about whether it makes
  sense. Do you believe what you have heard?
• You might think. How could the stripes be
  different for each Zebra? But then again, the
  fingerprints are different for every person. I
  think this seems believable.

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Tips to be a good active listener.

• Give your full attention to the person who is
  speaking, dont look out of the window or at what
  else is going on in the room.
• Make sure your mind is focused too. It can be
  easy to let your mind wander if you think you
  know what the person is going to say next, but
  you might be wrong! If you feel your mind
  wandering, change the position of your body and
  try to concentrate on the speakers words.

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Tips to be a good active listener.

• Let the speaker finish before you begin to talk.
  Speakers appreciate having the chance to say
  everything they would like to say without being
  interrupted. When you interrupt, it looks like
  you aren't listening, even if you really are.
• Let yourself finish listening before you begin to
  speak! You cant really listen if you are busy
  thinking about what you want to say next.

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Tips to be a good active listener.

• Listen for main ideas. The main ideas are the
  most important points that the speaker wants to
  get across. They may be mentioned at the start or
  the end of a talk, and repeated a number of
  times. Pay special attention to statements that
  begin with phrases such as, My point is. or
  The thing to remember is.

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Tips to be a good active listener.

• Ask questions. If you are not sure that you
  understand what the speaker has said, just ask.
  It is a good idea to repeat in your own words
  what the speaker has said so that you can be sure
  that your understanding is correct.
  For example, you might say, When you
  said that no two Zebras are alike, did you mean
  that the stripes are different on each one.

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Tips to be a good active listener.

• Give feedback. Sit up straight and look directly
  at the speaker. Now and then, nod to show that
  you understand. At appropriate points you may
  also smile, frown, laugh or be silent.
  These are all ways to let the speaker
  know that you are really listening.
  Remember, you listen with your face as well
  as your ears.

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ACTIVE LISTENING SKILLS.

• Be an active listener
• People speak at 100 to 175 words per minute, but
  they can listen intelligently for up to 300 words
  per minute
• Since only a part of our mind is paying
  attention, it is easy to go into mind drift.

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Active listening skills.

• Use none verbal behaviours to raise the channel
  of interpersonal communication.
• None verbal communication is facial expressions
  like smiles, gestures, eye contact and even your
  posture.
• This shows the person that you are communicating
  with that you are indeed listening actively.

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Active listening skills.

• Give feedback.
• Remember that what some one says and what we hear
  can be very different! Our personal filters,
  assumptions, judgments and beliefs can distort
  what we hear.
• Repeat back or summarize to help ensure your
  understanding of what is being relayed.