2010July10_CommunicationSkills_AndhraMahilaSabhaCollegeForWomen_Hyderabad

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IMPROVING COMMUNICATION SKILLS
PROF. V. VISWANADHAM
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SILENCE IS GOLDEN
SPEECH IS SILVER
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C R
WORDS HAVE WONDERFUL POWER
ENCOURAGE OR DISCOURAGE INSPIRE OR INSTIGATE DO
AND UNDO MAKE AND UNMAKE HARM AND HEAL
SO, THINK AND SPEAK ? OR, SPEAK AND THINK ?
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W. A. T. C. H.
W WORDS
A ACTIONS
T THOUGHTS
C CHARACTER
H HEAD HEART
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THINK MORE THAN YOU TALK TALK LESS THAN YOU
LISTEN
THINK gt TALK
TALK lt LISTEN
Think gt listen gt talk
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Communication Goals
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Why is communication important ?

• Inspires confidence
• Builds respect
• Helps make friends
• Reveals your ability to others
• Develops a distinct personality

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Most common ways to communicate
We need toimprove ourcommunication...
Visual Images
Speaking

• 70 of our
• communication efforts are
• misunderstood
• misinterpreted
• rejected
• distorted or
• not heard

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Writing
Body Language
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COMMUNICATIONS CAN BOTH ENHANCE
ENRICH RELATIONSHIPS BOTH AT WORK AT HOME
WHY NOT WE DO SOMETHING TO FURTHER IMPROVE OUR
COMMUNICATIONS ?
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UNIQUENESS OF HUMAN COMMUNICATION SKILLS
" YOUR SPEECH REVEALS YOUR CHARACTER "
SPEECH IS A MIRROR OF THE SOUL
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WITH EFFECTIVE COMMUNICATION SKILLS
PEOPLE ARE INFLUENCED, PROBLEMS ARE
SOLVED, CHANGES ARE FACILITATED, EXCELLENT
RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS
ARE ACHIEVED, AND SUCCESS IS ENSURED.
GET MOTIVATED TO IMPROVE YOUR COMMUNICATION
SKILLS
IMPROVE BOTH INTERNAL EXTERNAL COMMUNICATION
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COMMUNICATION
PLAYS A VITAL ROLE IN DISCOVERING OURSELVES
THE WORLD AROUND US
Our attitudes and beliefs, perceptions and
prejudices, the quality of our thinking our
values get conveyed in our communication
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THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR
COMMUNICATION BOTH WITH YOURSELF OTHERS
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ENCOURAGE YOURSELF OTHERS, TO
FURTHER IMPROVE COMMUNICATION SKILLS
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EFFECTIVE COMMUNICATION IS NOT JUST GETTING THE
MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS
INTENDED RECEIVERS WHICH CAUSES THE EXPECTED
BEHAVIOUR FROM THE RECEIVERS OF THE
MESSAGE ONLY THEN, THE RECEIVERS WILL BE
WILLING TO CONVERT THE COMMUNICATION INTO
ACTION
SURELY, YOU WANT ACTION IS IT NOT ?
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THE ABILITY TO
LISTEN TO, OBSERVE INTERPRET ALL FORMS OF
LANGUAGE IS ESSENTIAL FOR EFFECTIVE
COMMUNICATION
NATURE'S GIFT CONCENTRATION INTELLIGENCE
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Love is so caring
COMMUNICATION INCLUDES BODY LANGUAGE, TONALIT
Y OF VOICE THE WORDS YOU USE. 55 38 7

100
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Common Communication Errors

• Interrupting
• to complete others sentences
• Preparing
• our response before
• someone has completed speaking
• Multitasking
• while listening
• Filtering
• content or meaning
• based on our opinion / prejudice
• about the speaker

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SOME USEFUL HINTS FOR IMPROVING COMMUNICATION
SKILLS
1. MAKE SURE THAT BODY LANGUAGE,
YOUR WORDS TONALITY ARE CONGRUENT
ALIGNED AND SENDING THE SAME MESSAGE

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2. MAINTAINING EYE CONTACT EXPRESSION OF
YOUR INTEREST
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3. IMPROVE YOUR VOICE CULTURE MAKE IT
INTERESTING
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4. BE POSITIVE, PRECISE AND CLEAR Dont
forget to complete the work by tomorrow.
Please remember to complete the work by
tomorrow.
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5. GOOD LISTENING SUPPLIES THE
BUILDING BLOCKS OF GOOD UNDERSTANDING AND
GOOD COMMUNICATION SKILLS Listening is an
active process involving Ears for verbal
communication Eyes for non-verbal
communication Body for gestures
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6. WELL-TIMED PAUSES GIVE TIME FOR
EXPLANATION, EVALUATION DEVELOPMENT OF
THOUGHT Facial expressions reveal the
difference between a pregnant pause and an
embarrassed silence
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7. SUMMARISING IS AN ESSENTIAL SKILL WHICH
TAKES STOCK OF THE MAIN POINTS COVERED
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8. EMPATHIZE WITH THE RECEIVER OF THE
MESSAGE put yourself in the other persons
position, understand the other persons
perspective and then proceed to interact

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9. COMMUNICATION MUST APPEAL TO BOTH MIND
AND HEART appealing to mind requires facts,
evidence and logic appealing to the heart,
more difficult, requires touching the soul -
based on mutually respected values
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10. KEEP THE COMMUNICATION SIMPLE say it in
simple sentences, with no twists and
turns communicate to express but not to
impress
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11. TELL IT AND TELL IT AGAIN, IF NECESSARY
tell the point once then come back and
hit it again, and again.
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12. COMMUNICATE WITH CONFIDENCE
communication exposes your inner
thoughts, feelings and sentiments.
Your confidence, or the lack of it, is getting
transparently revealed.
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13. PRACTICE THE ART OF COMMUNICATING ON
PAPER thinking on paper saying on paper
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14. COMMUNICATION IS IRREVERSIBLE
communication cannot be reversed reversible
processes water and ice irreversible
processes milk and coffee Only minimizing
the hurt feelings is possible, but the damage
has already been done. forgive but not
forget Be highly careful, thoughtful and
purposeful
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15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN
A LANGUAGE PROCESS communication is a
series of actions and reactions communication
influences our own and that of others
behaviour communication reflects the true
personality of an individual
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16. COMMUNICATION CAN ALWAYS BE IMPROVED
practice, more practice and much more practice
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17. COMMUNICATION AND FEEDBACK feedback
ensures that message has been received in the
manner, that was originally intended
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18. COMMUNICATION AND CLARITY
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19. COMMUNICATION AND COMMITMENT
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20. COMMUNICATION AND CHARACTER
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Practice More Practice Much More Practice GOOD
PRACTICE REGULAR PRACTICE INTENSE PRACTICE
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Be aware of the Values, Attitudes, Pressures
Prejudices of others they may not be the same as
yours.
Understand that not everyone is like you. Try
different ways of communicating with different
personality types.
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COMMIT YOURSELF TO IMPROVE YOUR COMMUNICATION
YOU WILL FIND THAT YOUR DESTINY CAN BE REWRITTEN
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For the sake of record
As on 5th July 2010 -
Prof. V. Viswanadham has uploaded live recordings
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www.archive.org. Communication Skills - has
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Thank you once again