Charisma Collection - debt recovery solution

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We help customers worldwide to grow their
business by employing our reliable software and
cost-effective services to turn their IT
strategies into timely delivered projects
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General Overview
15 years of continuous activity on regional market

• 20 M Euro turnover
• 30 of company revenue generated by exports
• 70 of TotalSoft solutions has presence abroad
• 1500 clients in private and public sector
• Multinational clients 60 international groups
• 380 full time employees
• 350 employees with technical background
• ISO Certified 14001, 18001, 27001, 90012001

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Clients

• Successful complex implementations in 23
  countries
• USA
• Western Europe (Austria, Belgium, France,
  Germany, Greece, Italy, Poland, Sweden, UK)
• Eastern Europe (Albania, Bulgaria, Czech
  Republic, Estonia, Hungary, Moldova, Romania,
  Russia, Serbia, Ukraine)
• Middle East (Saudi Arabia, Qatar)
• Africa (Senegal)

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Solutions

• Intellectual Property CHARISMA Business Suite
• Charisma ERP
• Charisma HCM
• Charisma Medical Software
• Charisma Analyzer
• Charisma Office Automation
• Charisma Cost Control
• Charisma Collection
• Third Party Products
• Sole Primavera Representative (90 local market
  share)
• Microsoft, Oracle tools
• Services
• Development, Implementation, Outsourcing,
  Consultancy, Training, Project Management

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Main clients
Industry leaders on home market
Financial
Pharma
Services
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Main clients
Industry leaders on home market
Construction
Distribution / Retail
Production
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CHARISMA COLLECTION
Software solution for streamlining collection of
any size organization
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Why Charisma?
Business value drivers for organization

• Industry Expertise
• 15 years experience in complex software
  business solutions
• Industry best practices accelerate time to value
• Service enabled to deploy without disruption

• Trusted Partner
• Double-digit growth based on customer
  recommendations
• Top references on 11 industry verticals
• 800 installed customer base

• Business value
• Improve financial management
• Enhance business agility
• Enforce operational excellence
• Unify and simplify mission-critical business
  processes

• Lowest TCO
• Proven implementation methodology
• Flexible platform due to modular architecture
• AdaptiveTM proprietary technology for quickly
  covering any specific needs

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Charisma Collection
Integrated and comprehensive solution for
collection business area

• Reduced internal costs and increased cash flow

• Automated environment for end-to-end case
  tracking

• Maximum flexibility in file, document and
  business flow management

• Native integration with Charisma ERP
• interconnection with any other ERP system
• automatic interrogation and processing of
  essential data

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Charisma Collection
Modular design

• End-to-end debt collection solution.
• Addressed to financial institutions, collection
  agencies, legal offices.
• Entire collection portfolio management.
• Customized collection strategies.
• Efficiently integrated with multiple systems.

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Collection
Complete and efficient debt management

• Identifies and manage debtors
• Management fast querying methods of partners
• Partners communication and relationship history
  
• Data about natural and juridical persons,
  including personal and demographic data
• Debtors organized in groups by the number of
  days past due.

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Collection
Complete and efficient debt management

• Open and manage collection tickets
• Opening and closing delinquency tickets - based
  on the occurrence of payments in the system and
  on closing the overdue invoices
• Full history tracking of case steps, actions and
  events
• Data about the delinquent bucket and group.

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Collection
Complete and efficient debt management

• Manage open accounts
• Activity flows tracking associated with the
  current accounts, as well as the access to the
  entire history of past collection processes
• Expenses incurred and payments promises -
  automatic matching between the registered
  promises and the effective receipts, automatic
  verification of payments at the promised day
• Easy management and verification of collection
  fees or costs.

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Collection
Complete and efficient debt management

• Money collection
• Payments registration and allocation
• Automatic closing of delinquency ticket if
  payments is enough to cover the debts.
• Expense management
• Each collection stage recording of expenses made
  by collection team - Travel, Shipping, Collected
  assets, Forced execution, Legal stamp duty etc
  and supporting documents attached.

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Legal
Legal proceedings and recovery initiation and
administration

• Flexible file management
• Automatic suspended contracts loading into
  activated legal files
• Efficient tools for analyzing each active file
  status
• End-to-end file stages flow management
• Clear view of expenses and payment arrangements
  associated to files
• Document management.

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Repossession
Manages collected items - easy and fast

• Optimized operational flow
• Automatic calculation of object transfer value
• Full expense management associated to
  repossession, maintenance, repairs
• Native integration with inventory and fixed
  assets management, together with automatic
  accounting process
• Complete and easy registration and tracking of
  collected objects properties.

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Remarketing
Reselling the collected items through web

• Quick method for increasing liquidity
• Reservation, sale and object delivery
• Sales increasing brought by a better and
  professional market visibility, a realistic and
  complete presentation of collected assets and
  advanced methods of search on the web site
• Easy to use platform, both for administrator and
  web-site visitor
• Full and customized integration with back office
  administration system.

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Charisma Collection
Success stories
Raiffeisen International owns the largest banking
network in Central and Eastern Europe that
includes banking subsidiaries, leasing companies,
two representative offices and other providers of
financial services in 18 countries. The
collaboration of Raiffeisen Group with TotalSoft
began in 2005, when TotalSoft won an
international bidding, tendered by Raiffeisen
Leasing International Austria for implementing
Charisma EERP application in the Raiffeisen
Leasing branches from Bulgaria, Albania, Romania
and Ukraine.
Tiriac Leasing belongs to Tiriac Holdings and is
one of the leaders in the Romanian leasing
market. Tiriac Leasing mainly offers internal
financial leasing and operational leasing for a
complete range of vehicles (from cars to
commercial fleets), belonging to any make or mix
of models, as well as for a range of equipments.
Millennium Services Securities implemented on
the Romanian market customized and complex
programs for the collection of overdue debts and
collection of objects, by legal means, from the
debtors (natural persons or legal entities),
using results-oriented programs for increasing
the creditors' satisfaction.
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Charisma Collection
Success stories
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TotalSoft Headquarter Global City Business Park,
Building O2, 8th Floor, Bucharest, Romania T
4021 335 1709 F 4021 335 1712 sales_at_totalsoft.r
o www.charisma.ro www.totalsoft.ro Request a
free demo at http//www.charisma.ro/EN/demo