Title: XML Web Services: VoiceXML and Phone Directories
1XML Web ServicesVoiceXML and Phone Directories
- Brand Niemann
- XML Web Services Evangelist
- US EPA Office of Environmental Information
- April 16-18, 2002
2Overview
- 1. XML and XML Web Services
- 2. EPAs Where You Live
- 3. Multi-channel Dissemination of the LEPC
Database - 4. XML Content Network and VoiceXML Presentations
and Recognitions - 5. Phone Directories as XML Web Services
- 6. Contact Information
31. XML and XML Web Services
- XML is a standard for preserving and
communicating information encoding, tagging,
and internationalizing that will be everywhere. - Web Services provide communication between
applications running on different Web servers
that will bring the Internet to its new level. - XML Web Services are applications running on
different devices that communicate XML data using
XML messages. - Interoperable XML Web Services
- http//www.ws-i.org/Community.aspx
42. EPAs Where You Live
- Enter your zip code to retrieve environmental
information about your community - Local Emergency Planning Committee (LEPCs)
provide a forum for emergency management
agencies, responders, industry and the public to
work together to understand chemical hazards in
the community, develop emergency plans in case of
an accidental release, and always look for ways
to prevent chemical accidents. Local industries
must provide information to LEPCs about chemical
hazards, LEPCs are required by law to make this
information available to any citizen who requests
it. You can make a difference by attending an
LEPC meeting or joining your LEPC. - Please Note Currently we have over 3000 listings
in our LEPC Database. It is our goal to provide
the most current and accurate information. We
look to the LEPC community to help us
successfully meet this goal. Please forward any
changes or corrections to Dana Robinson. These
changes will be incorporated and updated monthly.
53. Multi-channel Dissemination of the LEPC
Database
- 3.1 Field Names
- 3.2 Web
- 3.3 Print
- 3.4 CD/DVD
- 3.5 XML Web Service
- 3.6 Telephone
- 3.7 Digital Talking Books
63.1 Field Names
- LEPC Name
- Street
- Address2 (e.g. P.O. Box)
- City
- State
- Postal Code
- First Name
- Last Name
- Phone
- Email
- LEPC ID
- Edit Date
- Idmarplot (geo-reference from the LandView
MarPlot Mapping System)
73.2 The Webhttp//www.epa.gov/ceppo/lepclist.htm
83.3 Print(on demand)
93.4 CD/DVDhttp//landview.census.gov/
103.5 XML Web Service FileMaker Prohttp//www.file
maker.com/xml/overview.html
113.5 XML Web Service XML Query Output
http//130.11.53.73/lepc/FMPro?-dbLEPC.FP5-forma
t-fmp_xmlzip_lepczip_code22181-find
123.6 Telephone A Voice Browser http//www.voicexml
.org/, http//www.w3.org/Voice/
133.6 Telephone Tellme VoiceXMLhttp//www.tellme.c
om
- The fastest way to get any U.S. forecast
- 1-800-555-TELL.
- Say Weather, then a city and state, or enter the
zip code, to interrupt say stop, and for extended
forecast for your city, say Tellme More. - National Directory Assistance
- 1-800-555-1212.
- Utah Department of Transportation 511
- Automated real-time information on traffic, road
conditions, and public transportation (December
2001). - Added event schedules, driving directions, and
up-to-the-minute news and announcements for the
2002 Olympics.
143.6 Telephone Tellme Studio VoiceXML
http//studio.tellme.com/
153.6 Telephone VoiceXML Web Servicehttp//130.11.
53.73/brand.vxml
163.6 Telephone VoiceXML Web Service1-866-745-7735
- Welcome to the E. P. A. Local Emergency Planning
Committee finder. - Please speak or touch-tone your 5 digit Zipcode.
- 84040
- Here are results for the Zipcode 84040.
- The L. E. P. C. nearest to you is listed in the
E. P. A. database as follows. Davis County. At
Davis County Sheriffs Department located in the
city of Farmington. - Thank You for calling, goodbye.
173.7 Digital Talking Books http//www.loc.gov/nis/
niso, http//www.daisy.org
- Also called DAISY or NISO Books for the DAISY
(Digital Audio-based Information SYstem)
Consortium and National Information Standards
Organization. - Well-organized collections of computer files
produced according to specifications published by
DIASY and NISO - Medium-independent information access based on
open standards (W3Cs XML and SMIL) - Synchronized Multimedia Integration Language.
- Three Principal Types of Players
- Computers, personal digital assists (e.g.
BrailleNote), and specialized stand-alone
hardware players (Victor by VisuAide and Plextalk
by Plextor). Also Victor Trekker A GPS for the
blind. - American Foundation for the Blind, AccessWorld
(see next slide) - Janina Sajka, Director Technology Research and
Development Governmental Relations Group.
183.7 Digital Talking Bookshttp//www.afb.org/aw/AW
0203toc.asp
193.7 Digital Talking Bookshttp//www.visuaide.com/
victorpro.html
204. XML Content Network and VoiceXML Presentations
and Recognitions
- 4.1 Content Network of XML Web Services
- 4.2 Universal Access Collaboration Expedition
Workshop, February 19th - 4.3 GSA Senior Management, March 6th
- 4.4 2002 Federal CIO Council Showcase of
Excellence Award - 4.5 FedWeb 2002 Tutorial
214.1 Content Network of XML Web Services
- Building Peer-to-Peer XML Content Networks of
Web Services for Federal Scientific and
Statistical Data and Information FedStats.Net
and Beyond - The recent GSA Office of Intergovernmental
Solution Newsletter, Issue 11 XML Applications
in Government - http//www.gsa.gov/Portal/content/pubs_content.jsp
? content OID120147contentType1008PMGZ1 - http//www.gsa.gov/attachments/GSA_PUBLICATIONS/ex
tpub/11-BLNiemann-EPA_7.htm - NXT 3 P2P Platform from NextPage, Inc. provides
not only XML Web Services and an XML Registry and
Repository, but high-level data coordination and
collaboration across distributed content. - NextPage is unique in the content management
market in its distributed approach. NXT 3
virtually connects the distributed information
sources and makes them appear integrated to the
user. - Esther Dysons Monthly Report, Volume 20, No. 1,
22 January 2002 - http//www.eventure.com
224.1 Content Network of XML Web Serviceshttp//fed
gov.nextpage.com
234.1 Content Network of XML Web Services
http//www.nextpage.com
244.2 Universal Access Collaboration Expedition
Workshop, February 19th http//ioa-qpnet-co.gsa.g
ov/UA-Exp
254.2 Universal Access Collaboration Expedition
Workshop, February 19thhttp//people.internet2.ed
u/ghb/coexp/
264.3 GSA Senior Management, March 6th
- GSA Senior Management, March 6th
- Excellent demonstration of emerging technologies.
- Suggest pursuing with Blue Pages and Geospatial
One Stop so the Blue Pages could become spatially
enabled which will help to voice enable them.
Also pursue with Recreation.Gov. - See Section 5.
274.4 2002 Federal CIO Council Showcase of
Excellence Award
- Finalist at FOSE, March 19-21, Washington, DC
Convention Center - http//www.fose.com/Events/showcase.html
- Special Award for Innovation from Mark Forman and
the Quad Council - http//gcn.com/vol1_no1/daily-updates/18224-1.html
- Federal Computer Week, March 18th
- Six Emerging Technologies That Could Change the
Way Government Works - A voice from the near future
- http//www.fcw.com/articles/2002/0318/cov-tech2-03
-18-02.asp
284.4 2002 Federal CIO Council Showcase of
Excellence Award
- This project was an interagency and
government-private industry partnership team
effort under the auspices of the Federal CIO XML
Working Group (http//xml.gov) and the GSAs
Universal Access Collaboration Expedition
Workshops Program as follows - Peter Gattuso (202-564-7993), Chemical Emergency
Preparedness and Prevention Office (CEPPO), U.S.
Environmental Protection Agency (EPA), LEPC Web
Development. - Greg OConnell (301-941-1853), Jim Stilwell
(760-723-8253), Art Clarke (415-378-4554), David
Weiden (650-930-9000), TellMe Networks, Inc.,
TellMe Network Services. - Jerry McFaul (703-648-7126), US Geological
Survey, FileMaker Web Server. - Bruce Law, Mark Fredrickson, Jonathan Jarvis,
Craig Brown, and Simon Chung (801-768-7500),
NextPage, Inc., NXT 3 P2P Platform Software and
Services. - Brand Niemann (202-260-2510), Office of
Environmental Information, U.S. Environmental
Protection Agency (EPA), FedGov Content Network
Development and Management and XML Web Services
Training. - Janina Sajka (202-408-8175), Director Technology
Research and Development Governmental Relations
Group, American Foundation for the Blind, Project
Advisor. - Susan Turnbull (202-501-6214), Office of
Governmentwide Policy, US General Services
Administration, Project Advisor. - Owen Ambur (703-358-2138), Co-Chair, Federal CIO
XML Working Group, and U.S. Fish and Wildlife
Service, Project Advisor.
294.5 FedWeb 2002 Tutorial
- Web Content Authoring and Management Tools with
XML - May 20, 2002, 9 a.m. 12 noon, Natcher Center,
NIH, Bethesda, MD. - http//www.fedweb.org/2002preconftutorials.htm
- Attendees have the opportunity to provide content
for XML-ization prior to the tutorial to be used
in the tutorial as time permits. - http//130.11.44.140 (XML Web Services Training
and Pilots) - In coordination with the Federal Web Content
Managers Forum. - http//www.hud.gov/library/bookshelf15/webcontentm
gr.cfm
305. Phone Directories as XML Web Services
- 5.1 U.S. Blue Pages
- 5.2 Visionary Goals for the Blue Pages
- 5.3 Coordination with the E-Gov
- 5.4 Blue Pages XML Web Services Pilot Project
- 5.4.1 Las Vegas Blue Pages Listing
- 5.4.2 Strategy
- 5.4.3 NXT 3 Query for XML
- 5.4.4 Tellme Demo
- 5.4.5 Acknowledgments
315.1 U.S. Blue Pageshttp//bp.fed.gov/
325.1 U.S. Blue Pages(print)
335.2 Visionary Goals for the Blue Pages
- Owen Ambur
- Use agency databases, gather and maintain with
e-forms, geo-reference, provide access by Web and
telephone, and include Frequently Asked Questions
and Documents - 1-800 Say-The-Word The X.500 Blue Pages Key to
Stockholder/Customer-Accessible Government
(12/13/97) - http//users.erols.com/ambur/BluePage.html
- Additional Requirements for the Blue Pages Data
Collection Maintenance System (11/2/98) - http//users.erols.com/ambur/bluepgs.html
- Susan Turnbull
- Extending Digital Dividends Public Goods and
Services that Work for All, September 2001, GSA
Office of Governmentwide Policy, 36 pp.
345.2 Free Access to Health and Human Services
Information (211)http//www.211.org/interactive2
0map.asp
355.3 Coordination with the E-Govhttp//www.fgdc.go
v/geo-one-stop/index.html
- Recreation One Stop (Recreation.Gov)
- In discussions with Charles Nethaway, Director,
Special Services and Web Development, National
Business Center, US Department of the Interior. - Geospatial Information One Stop
- Blue Pages Team met on April 4th with John
Moeller, Federal Geographic Data Committee Staff
Director - Encouraged to go forward with effort using FGDC
metadata standards and become part of the
Geospatial One Stop Portal. - Suggested GSA become a member of FGDC with the
lead for Locator Services and participate in the
Open GIS Consortium
365.4.1 Las Vegas Blue Pages Listing
- Fields 7
- Functional Listing
- Organization
- Sort Order
- Indent Level
- Listing
- Area Code
- Phone Number
- Records 1129
375.4.1 Las Vegas Blue Pages Listing
385.4.2 Strategy
- Formed Blue Pages XML Pilot Team from members of
the VoiceXML Team. - Met with GSA Staff and Contractor (SAIC) to
discuss pilot goals and data needs. - Decided on three-pronged approach
- VoiceXML for ideal Blue Pages database.
- VoiceXML for current best possible Blue Pages
database. - XML from current sample BluePages database.
395.4.2 Strategy
- CIO Councils Strategic Plan
- Goal - Interoperable and innovative
Governmentwide IT initatives. - Objective Establish the use of open,
standards-based architectures. - SCOTS Standards-based commercial off-the-shelf
softwares (XML and XML Web Services). - Use XML and VoiceXML for virtual integration and
updating across the contributing agencies and
multi-channel distribution (Web, CD-ROM, print,
telephone, and accessible devices).
405.4.2 Strategy
- A National (INCITS) Standard for directory and
contact information that supports multi-channel
dissemination? - Phases
- XML-ization of content (Syndication automatic
reuse of content on Web sites). - Muti-channel dissemination of content.
- Updating by Web and telephone.
- Approaches
- RDBMS to XML direct.
- Modify/repurpose RDBMS for more optimal XML uses.
- Define new Markup Language and collect new
database.
415.4.2 Strategy
- US EPA Pilot Node (Owen Amburs vision)
- Agency databases e.g. LEPC.
- Geo-reference e.g. LEPC.
- Gather and maintain with e-forms e.g. LEPC.
- Provide access by Web and telephone e.g. LEPC.
- Include Frequently Asked Questions and Documents
e.g. Environmental Node on the FedGov Content
Network. - Print XML to PDF - Use new XML Formatting Objects
(FO) Standard.
425.4.2 Strategy
- Architecture
- Integrator Node (NXT 3)
- Agency Nodes (NXT 3)
- Directory (RDBMS-to-XML Content Adapter)
- Frequently Asked Questions (Web pages XML
Index) - Frequently Requested Documents (Native file
formats like PDF, etc. XML Index) - State, NGO, etc. Nodes (NXT 3)
- Same as above.
435.4.3 NXT 3 Query for XML
- Any or all of the fields can be filled in the
query form. NXT 3 will take the query, run it,
and return an XML output to the browser /
application. A sample output is attached, but
you should use the interface (sample_702.xml). - All queries will result in a phone number. The
corollary to that is that entries without a phone
number will not currently appear. - Web site entries associated with agencies
currently will not be available to the user. - Currently, the number of entries returned is 10.Â
This can be adjusted easily via the form. - As the queries forms are now developed, any
other blue book database can be added easily, and
can be queried on multiple servers resulting in a
single XML return output similar to the one
returned from the above URL.
445.4.3 NXT 3 Query for XMLhttp//198.60.24.176/NXT
/gateway.dll?ftemplatesfndefault.htmvidbluepa
gesallNPUSERNAMEblue_user
455.4.3 NXT 3 Query for XML
465.4.3 NXT 3 Query for XML
475.4.4 Tellme Demo
Familiar Web Architecture
485.4.4 Tellme Demo
Back-end Integration and VoiceXML
495.4.4 Tellme Demo
- 877-728-8355
- S Welcome to the US Government Blue Pages
Directory Your one stop directory for
government services in your local area. - S Please say the city and state you'd like
information for, or hang on, while I get
information for Washington, DC. - U Las Vegas, Nevada
- S OK, Las Vegas, Nevada. Here are your choices.
When you hear the one you want, just say it. - S Agriculture, Commerce, Courts, Defense,
Education, Emergency Services, Energy,
Environment, Immigration Customs, Law
Enforcement, Parks Recreation, Health - U Health
- S Here's a list of choices in Health. When you
hear the one you want, just say it. - S AIDS hotline, Adoption, Cancer Treatments,
Child Safety, Drug Alcohol Treatment - U AIDS hotline
- S The phone number for the national AIDS
hotline is 800 342 2437. Once again, the
phone number is 800 342 2437.
505.4.4 Tellme Demo
- 877-728-8355
- S Would you like to get another number in the
Health category? - U Yes
- S Here's a list of choices in Health. When you
hear the one you want, just say it. - S AIDS hotline, Adoption, Cancer Treatments,
Child Safety, Drug Alcohol Treatment, Food and
Drug Administration, Hepatitis Hotline,
Immunization, Medicare - U Medicare
- S Alright, Medicare. For general information
about Medicare, say general information. To
find out if you're eligible, say eligibility.
To replace a lost Medicare card, say, lost
card. To get information about available
Medicare plans, say available plans. Or to
report Medicare fraud, say report fraud. - U general information
- S The phone number for Medicare general
information is 800 633 4227. Once again, the
number is 800 633 4227. - END CALL
515.4.5 Acknowledgments
- Owen Ambur, Co-Chair, CIO XML Working Group.
- Keith Thurston, Acting Deputy Associate
Administrator, GSA Office of Information
Technology. - John Moeller, Staff Director, Federal Geographic
Data Committee. - Janina Sajka, Director, Technology Research and
Development, American Foundation for the Blind. - Susan Turnbull, GSA Office of Governmentwide
Policy. - Bonnie Seybold, GSA Federal Technology Service
Office of Service Delivery. - Fred Zupka, GSA Federal Technology Service Office
of Service Delivery. - Tadgh Smith, Program Manager, Blue Pages, .GOV,
and FSTU, SAIC. - Simon Chung and Craig Brown, NextPage, Inc.
- Greg OConnell, Art Clarke, Jim Stillwell
Eugene Koh, Tellme Networks, Inc. - Brand Niemann, US EPA Office of Environmental
Information.
526. Contact Information
- Brand Niemann. Ph.D.
- USEPA Headquarters, EPA West, Room 6143D
- Office of Environmental Information, MC 2822T
- 1200 Pennsylvania Avenue, NW, Washington, DC
20460 - 202-566-1657
- niemann.brand_at_epa.gov
- EPA http//161.80.70.167
- Outside EPA http//130.11.44.140